1st Choice Stairlifts Limited

I needed to install a chair lift for my wife at short notice. From first contact to having a working stairlift was four working days. I was well advised on the model and it works fine and meets all our needs.

First Choice Stairlifts was amazing. Very tidy very professional. Due to covid19 the gentleman that fitted the lift was very professional with safe distancing, wearing ppe to protect himself and myself too. Also the gentleman that fitted the electric supply, and all that was involved with the telephone calls. I would fully recommend first choice stairlifts with a 5 star.

The company arranged a fitting date within 1 week of my call. The fitter was efficient, friendly, knowledgeable and helpful. The price was very reasonable. I would have no hesitation in recommending this company

Friendly, efficient, tidy and thorough. All team members we had contact with were very helpful, Kieran with the home assessment and quote, Jamie & Adam with fitting and thorough handover. Mum is very happy with her stairlift which makes life much easier.

We were recommended to this company by two separate people and can see why. From start to finish they were Friendly, Professional and kept us informed of the process throughout. Our stairs are curved so we had to have the stair lift made to fit. A member staff came round and measured and showed us the type of stair lifts we could choose and quoted us a price, he was a lovely man, friendly and not pushy at all. We were left to make our decision. From start to completion we had 5 star customer service, keeping us informed all the way along by lovely friendly staff. The guys who came to fit the lift were very professional and worked hard and kept the place tidy, afterwards they showed me how to use the lift. I have had follow up calls to make sure I am happy with everything. Would thoroughly recommend 1st Choice, excellent company with outstanding customer serve, thank you.

Every member of staff I spoke with was so friendly and helpful. So impressed with my stairlift it has changed my life, I’m no longer dreading climbing the stairs and getting back down was awful too but now there is no worry. Fitting the stairlift was very professional, friendly and very quick. I would highly recommend 1st Choice Stairlifts

I have had an issue with cancer over the new year which has rendered me unable to walk. We were put on to 1st Choice Stairlifts as they do rental packages which make their lifts more affordable. We took this up and a rep was out the same day to assess our requirements. He was very helpfull and understanding and there was no pressure to go for something more expensive he just focused on what we were asking for. He was able to sourcexa lift which could be fitted a few days later. We went ahead and sure enough the installer arrived on time and completed the job quickly and left no mess. He ran through all the features and use of the lift ensuring we had a full understanding before he left. Everyone we have encountered from 1st Choice whether face to face orxon the phone have been very friendly and helpful. I couldnt recommend them enough.

Excellent service. Prompt response and fitting. Good customer communication. Friendly and understanding staff

I have used this firm for over 10 years and have found them thoroughly reliable and good value for money. The phone is always answered promptly too.

From the first contact 1st Choice were friendly, helpful & efficient. Our installation was carried out on time, and the work was carried out without too much disruption and noise. No mess was left behind and the engineers took care throughout. A few days after the installation there was a technical problem with our lift, but 1st Choice came out the same day to correct it and there have been no problems since.

Prompt, pleasant, courteous response from the first phone call to make an enquiry. I had been in much pain trying to manage the stairs which put me at risk of falling. 1st Choice Stairlift responded to the urgency with reassurance, quality products from Oto lifts and a clean, neat and strong installation by efficient engineers. We spoke to six different members of staff and all were most helpful; rightly described as a friendly family firm.

1st Choice have been a pleasure to deal with. They seem to be an efficient, friendly and well run local company which provides an excellent service. The on-site team who fitted the lift took great care and were very professional. They thoroughly deserve this positive review and I have no hesitation in recommending this company to prospective customers.

Our stairlift was fitted within the estimated time and was done in a clean professional way. We are very pleased with its performance. The care and consideration from 1st Choice Stairlifts has been excellent.

I needed a stairlift fitted quickly for my elderly mother so I booked an appointment for the Monday. The salesman, Kieran, arrived promptly, was friendly, helpful and very informative. He measured up and gave us quotes to cover purchasing new, reconditioned or rental. We visited the showroom for a demonstration the following day and made arrangements for a rental lift to be fitted on Friday. The engineer arrived early, he was a clean and tidy worker and had mum’s stairlift fitted and working within 3 hours, explained with simple to understand instructions. It has made such a massive difference to my mother, she now feels much more confident around her home. Thank you to all the staff at 1st Choice

We had to have a stair lift fitted at short notice. We were very pleased with the excellent service provided by 1st Choice. Friendly, helpful, staff and clean and efficient fitter who, having installed the equipment, made quite sure we understood how to use it before leaving our house. We highly recommend this company.

From the first call I made to 1st Choice Stair Lifts right through to the installation of my Mum’s stair lift the company have been absolutely fantastic. Lindsey and her team were fabulous; extremely helpful and a joy to deal with. We were kept up-to-date at every point of the process. The engineer, Adam, installed Mum’s stair lift swiftly, without mess and didn’t leave until he was sure that Mum was happy using the stair lift. I can’t fault 1st Choice Stair Lifts and would have no hesitation in recommending them to anyone needing a stair lift.

My wife has had a 1st choice stair lift for three years. It has proved to have been an excellent product. The company has always been totally customer focused and has given wonderful service. We have always felt valued as a customer. The stair lift has given my wife back her independence. It has been regularly serviced by 1st choice. The most recent service was carried out on 20th June and the engineer did a great job, his attention to detail was outstanding and he did not leave until everything had been checked and my wife had used the stair lift and was completely happy. We have in fact recommended the company to three people who have had stairlifts installed and they are delighted with their purchase and the service they have had. I have no hesitation in recommending 1st Choice to anyone who is in need of a stairlift, they will not be disappointed.

From start to finish the service was fantastic. The installer Paul was pleasant and carried out the work very efficiently and without any fuss or mess. I would highly recommend using 1st choice stairlift to any of my friends as it has made my life a lot easier and safer.

My parents finally gave in to the fact that they needed a stairlift. 1st choice have also provided someone I care for in my job with a stairlift so I had 1st hand experience if what a good company they are. My mum had a fall so was sleeping downstairs, my father unwell sleeping upstairs. Not the best way to be. From the first phone call I was so impressed with the care and understanding of our situation. Paul came out to measure up and he fully explained all options, from paying to renting.Paul explained about aftercare and service details and left my parents under no pressure to make there choice. Jordon and Adam fitted the stairlift with care, understanding, professionalism and courtesy. They were tidy, thoughtful and kind. Once fitted they showed my mum and dad how the stairlift works, charges etc and suggested that mum have a few goes on it, they wouldn't leave until they bot felt confident and happy. Since then we have had a follow up call to check that all is okay and to ensure that mum and dad have contact details if they needed to call them. Now my mum and dad are happily enjoying cups of tea and biscuits in bed together every morning, being with each other and feeling safe. I would highly recommend 1st choice stairlifts to anyone who needs a stairlift, such a caring company, they go that extra mile to ensure that customers are happy and feel safe, to give them the freedom to live there lives the way they should, it's so nice to know that my mum and dad are happy.

My mother’s old stairlift had reached the end of its natural life and spares were becoming difficult to obtain. 1st Choice Stairlifts were the company that serviced the existing stairlift although they were not the company who installed it 15 years ago. We contacted 1st Choice to discuss a replacement, a representative of their company came out to see us and he was very patient and not at all pushy. We chose the stairlift that we wanted and everything was dealt with very swiftly. Within a week the installer arrive with the new stairlift and after introducing himself to my mother, started the work in taking the old one out. He was polite and very patient with my mother throughout his time with her. I would have no problems in recommending this company to anyone requiring a stairlift as they look after the recipient from start to finish. The stairlift is working well and is in fact better than the one that was removed. Fantastic company to deal with.