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Chim Me Sweep Chim Me Build

5.0

309 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

May 2020

About

Sadly, due to escalating operational costs, we have had to put our Area Day price up to £49.00 per chimney flue. We have tried everything not to put our price up and THANK CUSTOMERS who understand our Area Day pricing, helping to keep the price down and save the planet, little by little. Proudly keeping customers SAFE, at a fair price. We still believe in social distancing as it is an extension to our normal safety measures. We check your carbon monoxide alarm is working and positioned correctly. We carry out smoke test two to check your appliance is working safely.
Traditional chimney sweeps that use both old and new methods to clean and maintain your chimney, keeping you SAFE and WARM.

Established in 1981, we work closely with the industry to keep up with the standards as they evolve.
TQUK level 3.
Safety in the workplace.

Always looking to improve and offer a better customer experience. Our customer's safety, wellbeing and comfort are at the heart of our operational philosophy.

What we do

  • Chimney Sweeps

    • Chimney Repair
  • Chimney builders, liners and specialists

    • Chimney re-pointing
  • Fireplace and stove installers

  • More Services

    • everything to do with chimneys is what we do
    • advice is free

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
309 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Would recommend, reliable and great work!
Customer Service
Quality
Value
Second year using this Chimney sweep, Fraser, and would highly recommend! Always punctual, trusting, and lovely guy!
Customer in Surrey Posted on 25/09/2024 , work completed 25/09/2024
The trader replied (on 28/09/2024)
Thank you for your commendation. Punctuality is paramount to us as our customers have busy lives too so we try our best to honour the appointed time but will always try and keep our customers informed should the unexpected arise (such as bad traffic or a previous appointment which has proved more challenging than expected).
Great service
Customer Service
Quality
Value
Very reliable and a subject matter expert. Offered advice and useful tips and would highly recommend.
Customer in Surrey Posted on 13/09/2024 , work completed 13/09/2024
The trader replied (on 20/09/2024)
Thank you for your kind words. Advice is free and we are pleased to help whenever we are able.
Excellent, knowledgeable, tidy, personable and friendly
Customer Service
Quality
Value
I have used Fraser now at Chim Me Sweep for about 8 years. He is friendly, knowledgeable, efficient, good value and tidy. His customer service skills are great. Throughly recommend.
Customer in Surrey Posted on 12/09/2024 , work completed 12/09/2024
The trader replied (on 13/09/2024)
Thank you for such a glowing review. We always strive to deliver customer service which exceeds customer expectations without losing sight of our commitment to focus on the wellbeing of our customers.
Good Sweep
Customer Service
Quality
Value
For the second year running, Mr Fraser N Simpson swept our two chimneys. He made a good job of it and left no mess. He’s a polite and friendly chap. I recommend him.
Customer in Surrey Posted on 11/09/2024 , work completed 11/09/2024
The trader replied (on 12/09/2024)
Thank you so much for your wonderful review. I look forward to being of service to you in the future.
Efficient, clean and knowledgeable.
Customer Service
Quality
Value
Frazer was so helpful, not only with getting in and out quickly and cleaning the inherited log burner in our new house so efficiently, but also with his knowledge. He answered all of my questions on how best to use it, what to use, and how to keep it as it’s best and working well for many years to come. Thank you! We will book in for an end of season clean as well.
Customer in Surrey Posted on 10/09/2024 , work completed 10/09/2024
The trader replied (on 12/09/2024)
Our advice is always free and hopefully informative and helpful. Thank you for your wonderful review.
Repeat clean
Customer Service
Quality
Value
Fraser cleans our chimney each year. Does a great job at a very reasonable price. Always very clean and tidy. Also gives useful feedback and advice.
Customer in Surrey Posted on 02/09/2024 , work completed 02/09/2024
Great work; highly recommend!
Customer Service
Quality
Value
Fraser cleans my chimney yearly and I'm never disappointed. He is friendly, does a great job, works efficiently and leaves the area spotless. I highly recommend his services.
Customer in Surrey Posted on 25/07/2024 , work completed 25/07/2024
The trader replied (on 01/08/2024)
Thank you for your kind words. Our aim always, is to clean up as efficiently as possible.
Outstanding Chimney Sweep
Customer Service
Quality
Value
Joining happy band of customers! Nine years ago, Robert and Simon installed wood burning stove in our period property. The chimney had to be expertly angled, due proximity of walls/roofs etc., which was managed with great precision. Robert has kept our stove in good working order and swept our chimney bi-annually, since then. He is a fund of knowledge and interest and a delight to converse with. We recommend him 110 per cent!
Susan in West Sussex Posted on 27/01/2023 , work completed 22/12/2022
Gnome Sweet Gnome
Customer Service
Quality
Value
This man has seen inside more chimneys than Father Christmas. He knows his stuff and just like Santa he visits my home once a year. Another great job done, THANK YOU.
Customer in Surrey Posted on 04/11/2022 , work completed 04/11/2022
Expert service
Customer Service
Quality
Value
Robert is clearly an expert in his field. Very knowledgeable and always takes the time to explain his craft, ensure your fireplace is safe and all done with a smile and a conversation. It's the second year we have used him and he is also very reasonably priced. Can't really imagine a better recommendation to make.
James in Surrey Posted on 26/09/2022 , work completed 26/09/2022
The trader replied (on 27/09/2022)
Thank you for your review this is what encourages us to do what we do and offer the best we can, especially in today's challenging world.
Quick and friendly
Customer Service
Quality
Value
Needed a Chimney cleaned, the first time in 15 years. The guy turned up, on time and was friendly. The job itself was done quick, clean and with no fuss. Quite a lot of dirt was removed, so really happy I had the work done. He also offered some good advice after the cleaning.
Kevin in Berkshire Posted on 01/07/2022 , work completed 01/07/2022
The trader replied (on 02/07/2022)
Always happy to advise and help customers, be they new to us or regulars. Thank you.
Really Helpful and Communicative in a Crisis
Customer Service
Quality
Value
Our chimney ventilator cover was blown off during the recent storm. The chimney had no fireplace or breast inside the rooms of the house, just a supported stack in the loft. We were worried about the rain running down the inside of the chimney and soaking into the ceilings and affecting the electrics. We were given the number of Chim-Me-Sweep, Chim-Me-Build and spoke to the owner, Rob Wallace. He was very busy with calls due to all the storm damage, but somehow he found a way to fit us in on the same day. He had already asked for photos of the chimney stack so he knew that access to the stack was readily and safely available. He also explained that the old, damaged vent cover was not appropriate to keep the rain out. What was needed was a chimney cap. When he arrived, he set up his ground to roof ladder and secured it. Then he carried his roof ladder with roof hook to safely attach it to the roof spine. He warned me beforehand that if there was no pot at the top of the stack then capping it could be problematic. As soon as he reached the top he affirmed there was a pot and he immediately capped it. Job done!! Throughout the process Rob was friendly, professional and kept me up-to-date on when and if he was able to come, which put my mind at rest. His work at our house was very efficient. Honesty, efficiency, great communication and very friendly. Thanks, Rob.
Customer in Surrey Posted on 21/02/2022 , work completed 21/02/2022
The trader replied (on 22/02/2022)
Thank you for such a constructive review, it really helps customers, so they understand how we work and what we do, from a customers point of view. Again thank you and Stay Safe Robert.
Not just Swept but corrected!
Customer Service
Quality
Value
Robert has been amazing, I am a complete novice to real fires and his help and guidance has been invaluable. A professional of the highest standards!
Customer in Windsor and Maidenhead Posted on 04/02/2022 , work completed 03/02/2022
The trader replied (on 04/02/2022)
I still enjoy helping people to enjoy there fire safely, especially in today's challenging world. Stay Safe
Driving Gnome for Christmas
Customer Service
Quality
Value
I have used this company to sweep the chimney for the past five years now and wouldn't consider using anyone else. I have recommended to friends as a helpful friendly service at an excellent price. As always a clean efficient job completed without fuss done again this year.
Customer in Surrey Posted on 05/10/2021 , work completed 04/10/2021
The trader replied (on 04/02/2022)
Mrs Gnome, sorry for the delay in posting a reply, only just catching up with all the delays caused by COVID postponements. Have a Happy and Safe Gnomy Year
Clean, knowledgeable and efficient
Customer Service
Quality
Value
We had our chimney swept this week. The company were professional and exceptionally clean and efficient. It was easy to contact them with a prompt response. Prices are very competitive. Thank you. Will use you again.
Mary in Surrey Posted on 09/09/2021 , work completed 07/09/2021
Complete professional
Customer Service
Quality
Value
After our chimney was damaged by our neighbours building work we got in touch with Rob at Chim-me-sweep. Right from the first visit, it was clear he was very experienced and we were in safe hands. It took several months and several visits to sort out all the issues (despite covid) but Rob helped us every step of the way with helpful advice and a can do attitude throughout. Any quote he gave was always provisional depending on what he would find, and he always charged less if the issue was more straightforward. Rob initially checked our roof, undertook a breach test to see if the mortar had been damaged, inspected the roof, cleaned the flues and safely closed the chimney down. He removed the now defunct fire surround, cleared out the debris and fitted a liner. He then recommended a wood stove manufacturer and even a stove that would fit perfectly. He measured the hearths and informed us of the size and current regulations so we could order from our chosen manufacturer with confidence. He fitted the hearths and a week later returned to fit the stove and mantlepiece he had also given us great advice on. Rob does not need to advertise because word of mouth and repeat business from satisfied customers is all the marketing he needs. From now on we will always call Rob for annual maintenance or if a problem occurs, as we know he will do a brilliant job, and be a really friendly guy in the process, going out of his way to help. We recommend him highly.
Susan in Surrey Posted on 09/09/2021 , work completed 20/08/2021
Chim-Me-Sweep.co.uk
Customer Service
Quality
Value
I recommend Chim-Me-Sweep very highly, I have used them for the last 4 years. Rob always calls to confirm the appointment on the day, he is clean and tidy and is always cheerful. He is more than happy to give advice if you require it. Best of all I have peace of mind that the chimney is ready for the next season.
Customer in Surrey Posted on 08/09/2021 , work completed 08/09/2021
Great service and advice
Customer Service
Quality
Value
We have used Chim-me-sweep for many years and have always found their service to be efficient and of a high quality. Robert is very approachable for advice and we’d recommend their service for anyone looking for a chimney sweep or any service relating to chimneys.
Customer in Surrey Posted on 19/08/2021 , work completed 19/08/2021
A great service as alway!
Customer Service
Quality
Value
Had our chimney routinely swept last week. Fast and efficient job, no mess and very friendly service! Would highly recommend them.
Customer in Surrey Posted on 25/07/2021 , work completed 22/07/2021
The trader replied (on 26/07/2021)
Thank you for a brilliant review, it makes me keep going in this strange challenging world. Live Long and Stay Safe.
Expert, reliable, inexpensive. What's not to like?
Customer Service
Quality
Value
I have a large, cast-iron gas stove in my lounge that gets used about 20 times a year at maximum, so I assumed that my chimney would rarely need sweeping. For this reason it hadn't been done for 25 years and I began to feel it would be sensible to have it done again. I contacted several sweeps for prices and Mr Wallace's was the lowest - and he sounded the most authoritative. Unfortunately, he had to advise that, because of changed regulations, my stove would first have to be disconnected by a qualified Gas-Safe engineer and reconnected after the chimney was swept. (This was a service he could no longer offer because his qualification had lapsed because he did not work in the gas industry.) In order to use him I had to find a suitable gas engineer - which was a bit of a struggle - but I finally managed it. However, the engineer's price was nearly twice that of Mr Wallace and for a small fraction of the work. I arranged for the stove to be disconnected and for Mr Wallace to visit on the following day. He turned up 15 minutes early (Covid-masked) and got straight down to work, taking great care not to scratch the tiling when moving the stove. The lower chimney was swept quickly and he also opened up an exterior flue panel and swept the upper part of the chimney. All debris was removed without any escape of soot or dirt. He also advised how I should inspect the chimney - to see if I actually needed to call a sweep out. Sadly, I may not need to use him again!
Robert in Surrey Posted on 16/07/2021 , work completed 16/07/2021
The trader replied (on 18/07/2021)
Great description of the works carried out, it helps our customers to know how we guide and help them. Sweeping and checking your chimney is safe, the carbon monoxide detector is in the right place and working, PPE is just an extension of us keeping you all SAFE. Live Long and Stay Safe.
Wood burning stove removal
Customer Service
Quality
Value
Robert was very friendly, carried out the work quickly and gave us great advice for the next stage of our project. He gave us a best/worst case ranged quote and the final invoice was at the lower end of the scale. He came across as very hard working and honest.
Dave in Surrey Posted on 08/07/2021 , work completed 28/06/2021
Always reliable and very fairly priced
Customer Service
Quality
Value
Rob has been sweeping our chimneys for a good number of years now. I don't think the price has gone up yet! He is very reliable and incredibly clean - never any mess despite it being a messy job. Very happy to recommend him.
SW in Surrey Posted on 07/07/2021 , work completed 08/06/2021
The trader replied (on 18/07/2021)
It is always good to catch with regular customers and even better that they still enjoy reviewing us, thank you. Live Long and Stay Safe
Chimney Clean
Customer Service
Quality
Value
Robert arrived on time, all PPE'd. Cleaned the chimney quickly and with no mess. Gave useful advice on the stove we've had installed since his last visit.
David in Surrey Posted on 29/06/2021 , work completed 29/06/2021
The trader replied (on 29/06/2021)
David, it was good hearing how happy you are with your new stove and how well the installers handed it over to you. Thank you for your review it is always good that you mention PPE and distancing as it gives confidence to customers who do not know us. Live Long and Stay Safe.
Professional and thorough.
Customer Service
Quality
Value
Rob swept both my chimneys and changed the rope on my wood burning stoves that had perished. He also advised me on the best placement for my carbon monoxide alarms. He was on time, dressed in PPE and was very professional. The stoves and hearths were spotless when he left. I wouldn't hesitate to recommend him and will definitely use him again.
Claire in Hampshire Posted on 23/04/2021 , work completed 23/04/2021
The trader replied (on 29/06/2021)
I enjoy reading these reviews and it becomes more difficult to answer them, with our repeating how much they mean to our company. Thank You. Live Long and Stay Safe.
Decommissioning an old stove and chimney.
Customer Service
Quality
Value
After noting that we had barely used our old log burner for several years, we made the decision to decommission our stove, and equally the associated Chimney. After speaking with Robert on the phone, he promptly made time for a site visit; and alongside understanding our desire to decommission our stove, it was equally reassuring to draw upon his in-depth knowledge and experience - especially after Robert noted several additional issues with our existing stove and chimney set up. As such, not only did Robert kindly provide both advice and guidance on how we could remove the stove and fireplace on our own (should we wish to save some money - which we did), Robert returned at a later date to complete some remedial work to the chimney stack, cap the chimney and equally give it one last sweep as part of the overall decommissioning. In summary, we found Robert to be punctual, friendly, knowledgeable, helpful and perhaps above all, professional. Consequently, we would highly recommend his services to any and all.
Customer in Bracknell Forest Posted on 19/04/2021 , work completed 19/04/2021
The trader replied (on 29/06/2021)
So pleased to help and advise customers on the safe way of saving money and know that I have removed a dangerous stove. Live Long and Stay Safe.