Abbey Services (Scotland) Limited

Having used Abbey Services previously for joinery and electrical work i had no hesitation in requesting wooden fascia boards be replaced at the front of the house. Steven and his colleague.arrved timeously in the morning of 8th December 2023. The old boards had been measured a few days prior. These were removed for disposal by the Company and the new ones were fittted. As it was raining the guys returned on Monday 11th to paint the boards white. Whatever work is required everyone at Abbey Services is very courteous and their work is a very high standard. Whatever the task is the Company are also very good value.

I've been using Abbey Services for about 8 years now for electrical work, plumbing, cctv and alarms. They take care of our home and all our properties. Whenever there is a problem, i could always rely on Abbey Services to come and sort it as soon as needed. For example, we had a drain block in one of our properties and they dispatched straight away a Jetting unit that was there within a couple of hours and sorted the issue. Always recommend them to family, friends and business contacts.

The process of alarm installation was excellent from start to finish. The response to the initial contact was quick and a survey carried out within a few days followed by a detailed estimate. Once accepted, the installation took place in early course. We very much appreciated the efficient and professional manner of the installer, Ryan, together with the detailed explanations of how to operate the system. We were indeed very pleased with the quality of the work carried out by Abbey Services and consequently have no hesitation in highly recommending them to prospective users.

Phoned them first about repairing my ridge tiles on 26/10/22, followed up with an e-mail, as requested, with details the same day. On 28/10 two men from Abbey arrived to assess the work required. They e-mailed a quote later in the day and explained that they would have to order in materials before they could schedule the work. I accepted their quote the same day and they quickly replied to say they would order the materials and schedule the work once the materials arrived. The next contact did not take place until 22/11 (after a spell of very cold weather had eased) when I e-mailed to ask what was happening and received an e-mail reply to say that the materials had arrived and would be scheduled for the first or second week in December. Nothing happened then until I e-mailed on 20/12, and followed this with a phone call the same day. I was told I would get a call back, which never happened. I did get an e-mail on 21/12 to say they would be out the following day to do the work. This did not happen, though I did get a call on the 22nd to say they they would not be coming and hoped to do the work the following week. I sent e-mail chasers again on 5/1/23 and 25/1/23 neither of which got a reply. I finally phoned on 8/2 and was promised a call back which again never happened. I have now engaged another company to do the work. I feel like I gave them every chance and made allowance for bad weather causing delays. Broken promises, poor communications, then ignored.

Contacted Abbey services about a loose ridge tile on my 89 year old mother in laws flat. During telephone conversation was informed that they were very busy but if I could send them a photo of repair needed they would get back to me with a price. Abbey services contacted me the next day with a price which I believe was very reasonable and asked for the repair to be carried out. A quote was emailed to myself the next day with all aspects of the job to be carried out. Work was carried out the following Saturday without any fuss or mess, mother in law very impressed with workers (work carried out within 8 days of first contact, which was impressive considering the high winds at the beginning of the month)

We had an earlier misunderstanding but Abbey Services made a big effort to resolve this and did an excellent job of sealing our extension roof into a historic wall on one side. The original flashing into the house was removed and replaced with good solid work that will last foe many years. The rotten fascia board was removed and replaced, as was the original guttering that had allowed water to overflow onto and behind the facia. New guttering is carrying water to the downpipe as it should. We are very pleased with the work and the workmen.

My burglar alarm system failed (14 years old), and I was unhappy with the response from the company that had installed it. I found Abbey Services (based in Paisley) on the Trusted Traders site, and phoned yesterday afternoon. I explained my situation to Derek Ross, Director, and he gave me the options of trying to fix the faulty system, or replace it with a new system. The price for the new system was very reasonable, so I chose that option.This afternoon two of his installers, Ryan and Ben arrived, and proceeded to install the new system in a couple hours. They proved to be personable young men, who completed the work with no fuss, and removed the old equipment. On completion, they then took us through the operation of the new system, patiently guiding us through each stage (it involved a smartphone app - we're very old, and a bit new-fangled with apps). All in all we are delighted with the service provided by Abbey Services - there are many companies which could learn from them about customer satisfaction.

Mum has been having issues with various aspects of electrical power in her house which was last rewired about 40 years ago. After talking to Derek on the phone, one of his team visited very quickly and took a lot of care to check things out. He has recommended a further more detailed check and report takes place. Meantime, we have replaced what may have been the culprit - a 40+year-old washing machine. Craig was very efficient and pleasant. I have confidence in this team and was impressed with their willingness to help. I believe their quote for carrying out a full electrical report was reasonable.

I first contacted Abbey Services around 2 years ago to connect my gas cooker Since then Abbey Services have serviced my gas boiler and balanced the heating system. Derek had to use a runner mallet on one radiator which was badly clogged and giving no heat. Now the heating system is working correctly and the house is nice and warm which is great. Abbey Services also installed a new House Alarm system on 6.7.21. I was about to go on holiday and because of this Derek got the work done very quickly for me, which I really appreciated. Also on 16.5.22 Abbey Services supplied and fitted new UPVC gutters, downpipes, fascia and soffits and once again I am delighted with the work. The standard of workmanship is always excellent. I have found Abbey Services to be a very reliable company, giving friendly and efficient service and I highly recommend them.

We needed to convert a small bedroom into an upstairs bathroom. Derek Ross kept us right with all the procedures required, architect, building warrant etc. Because of Lockdown it's taken a while, but my dream upstairs shower room is now complete. Derek Ross advised on materials, and the shower is superb. I knew that it was worth waiting for Abbey Maintenance to do the job as I've been impressed by the quality of their workmanship over several years. I knew that there would be no cutting corners and that a very thorough job would be done. The project involved putting in plumbing to the upstairs of the house where none existed before, as well as wiring for lights, heater and shower. The whole job was done efficiently, tidily and quickly with minimal disruption to our routine and all debris taken away. The first job that Abbey Maintenance did for us was to repair a leak in our roof which no-one had ever managed to do successfully in all the previous 55 years that we lived here. I realised then that this was a company where only the best and most thorough tradesmen are employed. I do absolutely recommend Abbey Maintenance.