Associated Stairlifts Ltd

My 90yo cousin is absolutely dependent on her stairlift, which she had fitted last year. Last Friday evening it failed late evening. Calls to Associated Stairlifts led to an emergency call out on Saturday 16th. The engineer fixed a couple of technical issues in a warm and friendly way, even though he'd just driven from Peterborough in difficult weather. My cousin thought it wouldn't be fixed till the next week so she was delighted. Well done, Andy Lewis and his team.

I can’t fault the service from Associated Stairlifts. After my mother-in-law accidentally jammed her walking stick into the stairlift mechanism and broke it, I contacted the office to arrange a repair. The office staff were quick to respond, extremely polite, and very reassuring. They arranged a repair promptly, and by the very next day the stairlift was fully fixed and working perfectly again. A genuinely efficient and professional service from start to finish. Highly recommended!

Today this company fitted a stairlift for us the engineer Rory completed the job and explained how to use,I would recommend this company very happy customer.

Making a decision to have a stairlift fitted in my home, I contacted my brother to ask which company he had used to supply and fit his stairlift, he replied that he had used Associated Stairlifts of Oadby, and added that he could not recommend them enough from his first enquiry to the finished job they were absolutely first class. I therefore made contact with them and spoke with a lovely helpful lady on the telephone, who within 10 minutes of my putting the telephone down had emailed me a brochure, she also very helpfully made an appointment for a surveyor to visit me on the 27th November, she also asked me if I wished to have a provisional fitting date booked should I accept the quote, which I agreed to this being the 2nd December. The surveyor arrived on time and was absolutely first class, everything was explained clearly, costs and options were also explained and not a hint of any pressure selling whatsoever, in fact an incredibly interesting and satisfying experience, needless to say I booked his services. I was also offered an earlier fitting date of the 1st December which I accepted. On the morning of the 1st Rory the fitter arrived with his assistant, and they were exemplary in their work methods, and within less than two hours the stairlift was fitted and a demonstration given. I am happy to say that this company’s representatives from the lady on the telephone, the surveyor and the fitters epitomised all that is good in excellent customer friendly care. Thank you.

Really good family firm everything explained and very clear on the total cost. Wonderful service from the lady who answer our inquiry to the completion of the work. Very please with the stair lift.

I commissioned Associated Stairlifts on behalf of an elderly relative. Planning and installation of the stairlift was done professionally and with great care so that an elderly lady was inconvenienced as little as possible. The engineers were on time, courteous and careful. My relative loves the stairlift and wishes she'd had it years before! Associated Stairlifts were excellent communicators and did everything they promised. Great service and value for money all round. .

Recently had a stairlift installed and had prompt , polite , informative and helpful advice from beginning.

From the first call enquiring about stairlifts to Andy arriving at the house and doing the measurements , and Luke and Jo fitting the stairlifts the service has been A1 . Would highly recommend this professional company . Friendly , no hard sell and all work finished as promised .

My installation took place on 20th as scheduled and I would like to commend all at Associated Stairlifts for their professionalism. Minor changes in the appointment time were communicated to me, well in advance. The fitters arrived on time and were efficient, tidy and courteous. The product is excellent. Michael Earl

Andy did the survey for my dad's stairlift. Very friendly and professional with no " hard sell" Stairlift was installed / fitted on wed 5th March by Luke and Jo. Very professional and efficient. We asked numerous questions too. We were recommended this company by a friend and would certainly recommend to others.