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Associated Stairlifts Ltd

5.0

249 Reviews

Opening Hours
Today - 08:00–19:00
  • Monday 08:00–19:00
  • Tuesday 08:00–19:00
  • Wednesday 08:00–19:00
  • Thursday 08:00–19:00
  • Friday 08:00–19:00
  • Saturday 08:00–19:00
  • Sunday 08:00–19:00
See customer reviews & leave a review

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After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

FEBRUARY 2023

About

We are a long established independent family-run business with over 30 years experience and have firmly gained a reputation for quality customer service and value for money. We operate nationwide throughout the UK to supply quality new, reconditioned and rental stairlifts for straight or curved staircases.

Being an independent supplier of stairlifts, we are able to advise you on the best solution for your particular staircase and your own specific requirements. We pride ourselves on taking the time to understand the needs of our customers, and on providing useful, professional and friendly advice to help you make your final decision on the right solution for you.

Whatever the layout of your home, we have the answer. Whether you need a straight track or a made to measure curved stairlift, we have the solution.

We offer a wide range of stairlifts which you are able to rent or buy. This is often a personal decision, based upon your financial situation and the length of time you wish to use it.

What we do

  • Disability and mobility

    • Stairlifts

  • More Services

    • we install
    • service
    • maintain curved and straight stairlift

My work

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
249 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
Professional and reliable
Customer Service
Quality
Value
Very professional service- arrived at the time requested - minimal noise and very tidy. Helpful office staff who were easy to contact prior to the stairlift being fitted. Excellent explanation of how to use the stairlift on the day, once fitted which gave my Mum confidence.
Karen in Northumberland Posted on 30/03/2021 , work completed 30/03/2021
Recommended
Professional work
Customer Service
Quality
Value
Professional job well done. Good customer liaison. Tidy workmanship by Joe. Would recommend company.
Customer in Leicestershire Posted on 23/03/2021 , work completed 23/03/2021
Recommended
Great after sales service by Rory
Customer Service
Quality
Value
We had a problem with our stairlift in that it wouldn’t come down on the controls on the chair arms. I phoned Sarah at Associated Stairlifts on Monday and she arranged for an engineer to call on the Thursday. As promised Rory arrived and knew straight away what the problem was and set about putting it right. He was a very polite and friendly young man and was chatting away to us while working. We really appreciated him calling and putting it right and can’t thank him enough. We would always recommend Associated Stairlifts to anyone who needs a stairlift fitted.
Customer in Bath and North East Somerset Posted on 18/03/2021 , work completed 18/03/2021
Recommended
Fantastic new stairlift fitted
Customer Service
Quality
Value
Great company to deal with. Always courteous and helpful. We needed a new stairlift in our new build home. They helped us choose an appropriate model and fitted it on the day after our house move, as requested. We needed some adjustments made to the installation due to my being 6ft 5inches tall and unable to be present at the install due to Covid restrictions. Within 48 house an engineer has visited and resolved the issues to our entire satisfaction. We highly recommend this company.
David in Staffordshire Posted on 18/03/2021 , work completed 16/03/2021
Recommended
Reconditioned Stairlift
Customer Service
Quality
Value
This company was recommended to me by a friend. We had already had a salesperson from a very well known brand come and measure up and he really gave us the hard sell, which definitely put me off. So I phoned this company-based a long way from us in Leicester. A person came to measure up within days and a few days later a ‘like new’ chair was fitted. Sadly it wasn’t suitable for me but the chief engineer came the day after to see if he could make the necessary adjustments. It still wasn’t right for me - but not their fault, my right leg doesn’t bend very well. The engineer removed it there and then, leaving no mess at all. And we got all our money back! Even the deposit which I honestly thought we would lose. What an outstanding company! I can honestly recommend them whole heartedly to anyone having difficulty with stairs. Wonderful - I can’t praise them enough.
Customer in Lancashire Posted on 15/03/2021 , work completed 12/03/2021
Recommended
Great company 5* service
Customer Service
Quality
Value
We unfortunately needed a stairlift for my 23yr old son in law who has motor neurons disease, from quote to installation this company has gone above and beyond. Jane was really helpful and and made sure we had the lift fitted asap. The fitters were friendly and polite, and professional. I can’t recommend this company enough.
Customer in Central Bedfordshire Posted on 05/03/2021 , work completed 04/03/2021
Recommended
Stairlift amazing staff
Customer Service
Quality
Value
My stairlift broke down so a friend recommended this company. It was the best referral I've ever used. The engineers (2 engineers on day 1 & 1 on 2nd ) visit. They gave the stairlift a very thorough examination and diagnosed a new charge needed. They ordered the part before leaving and quoted the same price as a supply part only firm. The part was available the next day and they again were very thorough. The quality of work and the outstanding employees warrant this 5***** appraisal. The employees are a credit to this firm and promote a positive experience. The price of the job was extremely acceptable and will recommend this company highly. Thank you Associated Stairlifts.
Ann in Warwickshire Posted on 03/03/2021 , work completed 03/03/2021
Recommended
Removing stairlift
Customer Service
Quality
Value
Great quick and friendly service removing my fathers stairlift in less than 30 mins. No marks left on the patterned carpet, you can’t even tell it was ever there! Thanks for your speedy service & care today
Ruth in Leicestershire Posted on 03/03/2021 , work completed 03/03/2021
Recommended
Fabulous service
Customer Service
Quality
Value
First a chap came to measure up for my stairlift and was on time, polite and knowledgeable explaining all the options available. The fitting was booked. For 2 days later. Rory turned up on time, was polite and got on with the work without having to be asked. He worked solidly until the job was finished then he demonstrated it and gave me a fully explanation of do's and don'ts and how to care for it. I was most impressed and would not hesitate to use them again.
Customer in Hertfordshire Posted on 12/02/2021 , work completed 08/02/2021
Recommended
Covid safe and quick clean device
Customer Service
Quality
Value
Would definitely recommend this company, reliable, friendly and followed covid guidelines. From making inquiries for a chair lift to insulation was fast and professional, I could not find fault at all. The installers were friendly who gave me easy use instructions and what to do if I need to contact the company about any problems
Customer in Lincolnshire Posted on 05/02/2021 , work completed 25/01/2021
Recommended
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029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.