Bailey Plumbing & Heating (UK) Ltd

Bailey Plumbing and Heating have completed a new boiler installation to replace an old troublesome system. The work carried out by Guy and Freya was to a very high standard and completed in a professional and courteous manner. The project required some creative problem solving which was undertaken with complete confidence and the results are highly satisfactory achieving excellent functionality and finish. I can thoroughly recommend Bailey Plumbing and Heating on all aspects.

We have had the boiler fan replaced and recirculating pump, they are really professional. Recommended 100%

Very friendly helpful and thorough assistance + tidy up afterwards. I would definitely use Baileys again.

Having become absolutely fed up with our previous national servicing company, we went for Bailey Plumbing and Heating as we have used them once before for a plumbing job. Guy and Freya took the time to do the job properly and to answer a couple of other questions that were not related to the boiler. They were with us for an hour and delivered a thorough, quality job. All the people I have spoken to at Baileys, from the office management and staff through to the engineers, are polite, communicative and helpful. We had one administration problem which was sorted out immediately with well-meant apologies. That's really important and, in my view, when problems are owned and dealt with well, it strengthens the relationship with customers. Very pleased with the work and we will use Guy and his team again.

Guy carried out the boiler service explained what he had done and possible new part next year very pleasant man, very happy to answer questions not related to the job in hand, have used Bailey’s before will use them again, would recommend.

Great service - we had been having trouble with out central heating after some other work on the house - Bailey's guy came and took the time to hunt down the issue and sort it out and gave us a fully working system before the winter! ...great service :-)

Guy is very friendly, approachable and professional. He showed a great deal of respect and kindness to my elderly father throughout the works at his house. Whilst drawing up the quote for central heating replacement he listened intently, asked pertinent questions and answered all my detailed follow up questions in the following days in order to fully understand our requirements. In terms of the quote, I imagine you could find cheaper if you hunt around, however, for the quality of work done, materials used, and the sheer ease of doing business, I found it to be very good value and glad we went with Guy. The works were completed quickly and with minimal disruption. Guy checked in with me throughout to ensure everything was being done to our satisfaction. Electric heaters were even provided to heat the house while the work took place and they did a thorough job of cleaning up afterwards, leaving the house cleaner than it was before they started. At the end, he also spent time explaining how the system worked and the registration documentation, which was provided promptly. From beginning to end, a pleasure to deal with, completely frictionless and extremely pleased with the installation.

I found Guy on the Trusted Trader website when I was looking for a gas boiler service. My last two local traders experiences were poor after overcharging the estimates given and making disparaging comments about my boiler. My experience with Mr Bailey was thankfully much better. He was friendly, chatty, knowledgeable and took the time to explain what he was doing and thought might need doing in a years time. He didn't complain about the boiler being in the loft or challenges accessing it. He explained things as he went along. He turned up in the allocated time zone (12- 6pm) phoning a few minutes before arriving and stayed for around 50 minutes. Before he left he asked if there were any questions I had, which pleased me. No additional charges were made to the quote I received after trying him out. No new parts were needed and everything was functioning safely. His charges seem to be similar to other gas engineers I have tried locally. I was billed about a week later and able to do a bank transfer to pay. So overall my experience was very positive and have since recommended this local company to friends.

We’ve used Guy Bailey twice and both times have been 5-star service. Really pleased. Both times were in a bit of an emergency and they were really accommodating.