Bailey Plumbing & Heating (UK) Ltd

Having become absolutely fed up with our previous national servicing company, we went for Bailey Plumbing and Heating as we have used them once before for a plumbing job. Guy and Freya took the time to do the job properly and to answer a couple of other questions that were not related to the boiler. They were with us for an hour and delivered a thorough, quality job. All the people I have spoken to at Baileys, from the office management and staff through to the engineers, are polite, communicative and helpful. We had one administration problem which was sorted out immediately with well-meant apologies. That's really important and, in my view, when problems are owned and dealt with well, it strengthens the relationship with customers. Very pleased with the work and we will use Guy and his team again.

Guy carried out the boiler service explained what he had done and possible new part next year very pleasant man, very happy to answer questions not related to the job in hand, have used Bailey’s before will use them again, would recommend.

Great service - we had been having trouble with out central heating after some other work on the house - Bailey's guy came and took the time to hunt down the issue and sort it out and gave us a fully working system before the winter! ...great service :-)

Guy is very friendly, approachable and professional. He showed a great deal of respect and kindness to my elderly father throughout the works at his house. Whilst drawing up the quote for central heating replacement he listened intently, asked pertinent questions and answered all my detailed follow up questions in the following days in order to fully understand our requirements. In terms of the quote, I imagine you could find cheaper if you hunt around, however, for the quality of work done, materials used, and the sheer ease of doing business, I found it to be very good value and glad we went with Guy. The works were completed quickly and with minimal disruption. Guy checked in with me throughout to ensure everything was being done to our satisfaction. Electric heaters were even provided to heat the house while the work took place and they did a thorough job of cleaning up afterwards, leaving the house cleaner than it was before they started. At the end, he also spent time explaining how the system worked and the registration documentation, which was provided promptly. From beginning to end, a pleasure to deal with, completely frictionless and extremely pleased with the installation.

I found Guy on the Trusted Trader website when I was looking for a gas boiler service. My last two local traders experiences were poor after overcharging the estimates given and making disparaging comments about my boiler. My experience with Mr Bailey was thankfully much better. He was friendly, chatty, knowledgeable and took the time to explain what he was doing and thought might need doing in a years time. He didn't complain about the boiler being in the loft or challenges accessing it. He explained things as he went along. He turned up in the allocated time zone (12- 6pm) phoning a few minutes before arriving and stayed for around 50 minutes. Before he left he asked if there were any questions I had, which pleased me. No additional charges were made to the quote I received after trying him out. No new parts were needed and everything was functioning safely. His charges seem to be similar to other gas engineers I have tried locally. I was billed about a week later and able to do a bank transfer to pay. So overall my experience was very positive and have since recommended this local company to friends.

We’ve used Guy Bailey twice and both times have been 5-star service. Really pleased. Both times were in a bit of an emergency and they were really accommodating.

Guy carried out two jobs for us in August 2021, a gas boiler service and a replacement of a damaged part of our boiler. We found his name and details via the Gas Safe register. Guy was very knowledgeable and explained everything he was doing whilst he was working. He was also very clear about why the damaged part needed to be replaced and straightforward about costs. Invoices were clear and reflected the prices we had agreed upon. We had used a British Gas contract for many years to carry out boiler services and repairs but had become unhappy with the poor levels of service. Guy Bailey was on site for over an hour carrying out the service and safety checks on our boiler whereas British Gas spent little more than 10 mins on some of their visits. Guy cleared up after himself and left no mess behind. We felt that he and his office staff were very polite, considerate and honest in their dealings with us. I would certainly use Bailey Plumbing & Heating again.

The work was carried out to a high standard of workmanship. A good clean job which solved the problem. I have confidence in the company for future work. Thank you!

Teresa was very helpful when I contacted the company and organised a swift appointment to address problems with a leaking tap and cistern. Luke came the next day and was efficient and courteous, explaining the necessary work and completing both jobs well within the hour. Very happy with the outcome and would recommend.

The engineer rang to say he would arrive within 1/2 hour which he did, was happy to answer any questions I asked, got on with the job efficiently and quickly, left no mess, very pleasant man, a credit to his company. I will definitely use Bailey Plumbing again.