Bates Plumbers

Unfortunately the two lads struggled with basic attention to detail on workmanship, in particular on the tiling. Took over four weeks to complete our en-suite shower room which was expected to take 8 days. Some sections of tiling had to be re-done due to basic errors in horizontal and vertical alignment, non-straight tile cuts (bad tiles apparently but still proceeded to put the bad cut tiles on the wall regardless), missing grout in places had to be pointed out. Caused a flood when fitting the sink which apparently was a fault with our pipework. Fortunately that dried out with a weekend of fan heaters running. New shower tray wasn’t adequately protected and became stained with grout; they replaced that without problem but it caused additional delay. Some real basic stuff like the toilet seat was fitted to one side rather than lined up in the middle (easy for me to fix though, but I shouldn’t really have to), and I ended up fixing the shower to make it aligned parallel to the wall after he said the shower fixing was at fault (it just needed unscrewing and pushing in and re-screwing). Yes it was a challenging small room, small tiles and contrasting grout but that’s why I wanted (and paid for) an experienced trader to do the work! Overall they did an adequate job in the end but it took a long time and took far too many interventions. Was hoping for much better as my previous experience with Which Trusted Traders has been good.

This is the 3rd time my family has used Bates and would recommend them to anybody. Richard was very helpful and easy to discuss requirements with. The bathroom was completely changed to a walk in shower and tiled from floor to ceiling, with an added vanity unit and a heated towel rail. James and Mitchell dealt with the problems that arose very professionally and checked with me that everything was done the way I wanted. I couldn’t have asked for 2 nicer young men to do the job. They were always polite, on time and did the job well.

This firm has just completed an excellent job on an existing downstairs bathroom. It was complex with a lot of knocking down of walls and heavy lifting but the work was done with good humour. A very well finished job. Survey, estimate, timing all well executed and good communications with the owner of the company Richard.

Bates Plumbers did a full bathroom refurbishment- including knocking a wall down to extend the space, moving everything to a new location, new electrics, tiling etc and I really recommend them. Very professional and competent team. We had a few minor hiccups along the way (out of their control) but they worked with me and made suggestions on how to resolve the situation. The project started and finished on time, to an excellent standard and on the agreed budget. They were even kind enough to do a few extra things for me as well. A very positive experience and highly recommended

Richard and his team were one hundred percent professional from start to finish. A difficult old suite to remove that had a large spa bath, floor joists, flooring and wall / floor tiles tiles. First class materials used in replacing joists, flooring and plastered walls with no corners cut on quality. Excellent workmanship throughout, extremely tidy and efficient in every aspect of the removal/install. Fitted a shower, enclosed bath, double sink unit, toilet and radiators to a very high standard. Tiled all walls, bath enclosure and floor again all to a high standard. Nothing was too much trouble and all our requests were met. Work was started earlier than expected, which we welcomed, and run to schedule, the original quote was the invoiced amount, True professionalism throughout and really nice guys.

We had Bates plumbers to fit our new Bathroom, Dom and Lucas were the fitters, they were polite and arrived on time every day, left clean and tidy, the work was 1st class, I will recommend them to all my family and friends.

I found Bates plumbers by doing research on many levels they always came up the best, and they are, l am so glad l waited for them because they are mostly always busy. Richard came to look at what needed doing then he emailed me with a quote l had a think and decided to go for it then Richard brought me samples of what l asked for and we together looked at all the options and tailored to my needs, he then sent me an optional date which l agreed to (although l was in a hurry) Richard said he would try to do it sooner a week or so later he gave me another date which l was over the moon with it meant l was having my job done sooner, date given price agreed off we go the price stayed the same no hidden extras we also agreed the deposit to be paid three weeks before the job. The day finally arrived the team were amazing easy to talk to and really approachable they were very tidy cleaning up each and every day they worked they were excellent at they’re job neat and precise and very informative and talked me through what they were doing next the work carried out is impeccable to the highest standard the quality of the bathroom equipment is spot on and every thing work’s perfectly l am over the moon. Richard kept popping in to make sure all was well, although there was no need the lads knew they’re stuff they have been very well trained, and the plus side was Ryan and Lucas were hard working clean and tidy and made me laugh would definitely recommend them to anyone perfect really and truly.

I decided to hire Bates Plumbers after reading other reviews. Richard was really helpful & talked me through everything I’d need. Ryan & James were assigned to the job; they were prompt, very hard working, professional and did an absolutely fantastic, high quality job. I had a complete refit, taking everything right back to brick & starting from scratch, but nothing was too much trouble for them. They are lovely lads & were a pleasure to deal with. Would highly recommend.

Bates Plumbers carried out a complete bathroom refurbishment with great skill. Achieved an extremely good result to time. Very pleasant and considerate to have in the house.

Work carried out to a high standard. Work men were polite & courteous. Completed within expected timescales and as quoted.