Britelite Windows Ltd

I recently purchased my house, which came with a conservatory that was built only a few years before by Britelite. The conservatory had a 10 year 'guarantee' from them. We had a lot of heavy rain in the first half of 2023. Despite the gutters being clean and clear, the conservatory sprung a huge leak where it is connected to the house, and has caused a mass of water damage to the wall. Its now growing a lot of mildew / mold. Upon contacting Britelite about this, I was told that that this guarantee wasn't valid as I hadn't requested a transfer of the guarantee from the previous owner of the house to myself within 3 months of purchasing the house. This is not mentioned AT ALL on the guarantee. The only caveat mentioned on the certificate is that it is transferable subject to a satisfactory chargeable inspection. It seems like they will use any excuse to get out of putting right their faulty workmanship. Be aware. I'm now taking legal advice. I've requested to make a formal complaint to them but they wont respond.

Would not recommend this company at all. I ordered new windows for my whole house back in July 22, it wasn't until April 23 that they finished fitting them. I was originally told me it would take a week to have all the windows fitted, however they sent one fitter to do the work. It is impossible for one man alone to fit multiples bay windows, he couldn't even get the bay out of his van without us helping him! I raised this multiple times but wasn't given an explanation. Secondly the quality of the work was diabolical. Nearly all windows weren’t level, handles were round the wrong way, windows were arriving damaged from the factory, the angle of the bay was wrong so had to be re-made and the list goes on. At one point the fitter was grinding bricks at 6.38pm because the bay had been made to the wrong size. They cost me upwards of £1000’s as the other work on my house fell behind whilst I was waiting for them to complete the job. I felt like it was a full time job trying to work with them to get all the issues solved. They pressurised me non-stop to sign the finance agreement so funds would be released to them despite the job not even being completed yet. I raised an official complaint before signing any paperwork and they offered me a measly £200 goodwill compensation and threatened me with legal action if I did not sign.

Problems arose during the installation of windows and doors and is still ongoing 17 months on. Dan tried to fill in a ventilation grill under one door, and argued and shouted at me when I said that this was against Building Regulations. Later I found that he had filled in a ventilation brick under another door. Huge cracks appeared under the upper bay windows. One of the windows leaked, but this wasn't fixed until 6 months later. RISA, who do inspections for FENSA did an independent inspection, and they said the installation was below normal industry standards. They said the cracks were due to incorrect support during installation. The architraves and trims were of different sizes, tiles were broken, and pointed out other damage. 20 of the glass units were installed incorrectly with the low e coating on the wrong side. Plastering was inadequate. I pointed out that they had put a glass unit with toughened glass in wrong place. Several visits were required to do the remedial work. I reported I had tripped over the new kitchen door threshold. I arranged for a reinspection which again stated that the work was below industry standards. The plaster work was still inadequate, one glass unit was still wrong way round, door seal inadequate, caulking has shrunk between plaster and UPVC, steps need to be constructed to prevent trip hazard, soffit above upper bay needs mending. Latest Britelite letter omits mention of the steps. I am very distressed by the poor workmanship.

Faultless from start to finish. Representative, office staff and installers were brilliant. Was installed in such a professional manner and I was so impressed with how quick the fitters worked.

My requirement was for the supply and fitting of a hardwood sill inside my lounge patio door, length approx. 3,000cm by 205cm. The work was carried out on the appointed day without any undue disruption or mess. The result is brilliant. The wood has now been treated as advised by Mark, the installer, and it looks absolutely superb. My wife and I could not be more pleased with Britelite's attention to my request. Our lounge has been transformed!

We had a front door and surround installed a week ago. The quality of the product and fitting is exceptional. It has Transformed the front of the house but still keeping with the style and age of the property. The staff have been professional and helpful throughout the whole process. The fitter was so accommodating and considerate and respectful of our home. Highly recommend britelite

I have to say that Britelite are an ethical and efficient company who instal a very good product and whose staff are very thorough and efficient. Although there was a small issue that needed to be dealt with at the end of the project, they made sure to keep returning until it was resolved. So I would certainly say that I would recommend them to others.

We are very happy with our small conservatory. The Brtelite team did a very good job, all within the timescales and costs they promised. Right from the start the service was very personal and they helped us to decide on the conservatory to install. I would definitely recommend Britelite to others.

I recently had a new composite door supplied and installed by Britelite Windows. I have to say that from start to finish, the service provided was excellent. I was kept up to date at all stages of my order via email which was my preference rather than taking calls. The end result is a very happy customer, both in terms of the service received and the quality of our new door. 10/10 to Britelite Windows! Keep up the excellent work!!

Britelite recently installed two sets of French doors for me and a couple of windows. The service was exceptional and the installation team were very good from start to finish. I would not hesitate to use Britelite for any future work that I need in my property.