CHAPS Heating & Plumbing Limited

Absolutely fantastic service from start to finish. Explained everything really clearly and managed to fix the problem in about 10 mins. Magic!

I have used CHAPS before and had no hesitation in using them for the Scottsih Arts Club which needed to have a sink installed in a studio a long way from any services. They installed metres or pipework, a maceratot pump and a small neat Belfast sink. They also had to arrange for electricity to be routed to the sink to provide power. The technical challenges were significant, but on top of that tehy worked round our need to keep the studio working, and arranged to come back on three Mondays when we were closed rather than working for three consecutive days. Although this must have involved some extra planning, and perhaps some extra costs, no extra charge was made. The CHAPS staff were unfailingly polite and obliging, and the standard of work was impeccable.

My central heating was not working. I thought I would need a new boiler. Ian checked my boiler, pump and all my radiators. He advised me to undertake only the work necessary and not to change the boiler, as that was old but serviceable. He bled, serviced and balanced all the radiators and fitted new thermostatic valves. This rectified all my problems and saved me money. Ian made several visits and he always came when he said he would and on time. He only charged as agreed per quote and he was friendly, personable and courteous.

Ian services my boiler every year and has also carried out some light plumbing work when the need has arisen. He always turns up on time and his communication is exceptional, Ian is very knowledgeable and is always able to advise a solution or the best course of action, on top of this the prices are very competitive. On more than a few occasions I have had minor issues with my boiler and my gas supply for a gas fire. Ian turned up to take a look and in some instances where it was a quick fix he has offered some advice on preventing it in the future and didnt charge me. Very reasonable and anytime I need plumbing work done its an easy choice of who to call, pity other tradesmen werent more like Ian!

Ian gave us a very clear and detailed explanation of our options to replace our old boiler and update our central heating system when he visited to give us an estimate. This was followed up with a comprehensive estimate a day later. He knows his business. The team came on the appointed day to remove the old boiler and install the new one. The work took 2 full days and John (father of Ian) explained how the control system operated and the various features. Snagging was completed a few days later. The team did not make much mess and the pipework looks neat and tidy to my eye. The price quoted was competitive. I am happy to recommended CHAPS

Ian helped us switch out a faulty boiler when we moved into a new home and even went onto fix a tap that failed afterwards for no extra charge. Really friendly and helpful service with good chat and happy to explain anything when we had questions out of curiosity.

I've had the pleasure of using Ian as well as his father for various issues I've had with my boiler/heating system, as well as standard events like boiler servicing. I've been absolutely delighted with both the service I've received as well as the costs being extremely reasonable. His family company is the only one I would turn to when I have any kind of boiler/heating work needing done - as one example, I recently had a 3 way valve that needed replacing, which became more tricky than originally thought (mainly due to a water hammer issue) and he (and his father) worked on the issue over many visits, trying three different valves - and insisted ultimately on sticking to the exact original price they had quoted for the job. You really get the feeling that both Ian and his father genuinely take pride in completing a job, and that the customer is left happy. They are both extremely knowledgeable and you get the impression that what they don't know between them on boilers/heating systems really isn't worth knowing. On top of that you won't find a nicer pair of guys running a business like this. If you're reading this review because you have an issue and don't know who to trust - just contact Ian and be reassured you're in the best possible hands.

Excellent service, friendly, tidy, efficient and reasonably priced

Ian was very clear about work needing doing, time scales available and provided a written quote. Very happy with job.

Ian replaced a faulty radiator valve, the central heating control unit, and serviced the whole system. He was very quick, but with tremendous attention to detail, providing full certification of the service tests undertaken. I am happy in the knowledge that my system has been properly maintained, and the repairs are even better than when the house was newly built. I will hire Ian again.