CHAPS Heating & Plumbing Limited

CHAPS were called as my elderly mum's heating stopped working. This was the first time we had used their service. They visited and thoroughly investigated the issue and explained to us the problems and our options. We decided on a replacement boiler even though Ian gave us other options. John, Ian and Jamie did excellent work, making sure my mum was comfortable and happy. The care, communication, information and follow-up they provided was first rate. I will definitely be using their services again and recommending them to all family and friends. Thank you John and Ian for making this work so stressless for my mum.

This was the second time that CHAPS had serviced our domestic gas boiler. On each occasion they arrived when they said they would, did the job carefully and thoroughly, and offered advice where appropriate.

This is the third time I have used CHAPS. This time it was for a blocked kitchen drain. Communication is excellent, always responding quickly to messages. They are completely reliable and work is carried out quickly, efficiently and professionally.

We had a leak in our underfloor heating and had contacted 6 plumbers all of whom replied with a curt email saying they couldn't fix underfloor heating (despite the fact they all install it) before we found CHAPS - thank god we did! Despite being very busy, Ian made time to come out, quickly identified the problem and a solution and was very tenacious in getting it fixed. He was extremely knowledgeable, abundantly practical and a total pleasure to interact with. Without him we'd still have no heating or hot water and a very wet floor. Can't recommend CHAPS enough!

I required a service on my Air Source Heat Pump. I left details of this on checkatrade and Ian from CHAPS contacted me. He asked for as many details as I could give with regards to the job and system. I was very impressed with this as it showed his professionalism and genuine interest in the job. He was able to give me a quote based on this and we agreed a date and time for him to carry out the work. He contacted me again on the day to let me know he was on his way. When carrying out the service, Ian and his associate conducted themselves in a professional and friendly manner. They were very conscientious and thorough and did a very good job. I will definitely be using CHAPS heating and Plumbing for my next service or any other work I need. I would recommend them to anyone needing a plumber or heating engineer.

Washing machine waste plumbing started leaking. Previous installation was not very good. Ian re-routed the outlet hose to join into the kitchen sink piping, and sealed up the old (now unused) waste pipe to prevent smells and accidents. Ian and his colleague were clear in what they proposed to do, and were efficient and quick in doing the job. Would not hesitate to recommend.

Ian's team replaced the electrodes for my Worcester boiler. They kept me informed on their arrival time, arrived on time, did the work professionally and came across as trustworthy, knowledgeable and friendly. Highly recommended.

We moved into a new flat last year, and have called Ian for an annual gas boiler service for the second time now. Both times he was quick to reply, arrived right on time, and did a thorough job. He was very helpful and friendly throughout, and took the time to show us around the boiler and gas furnace in the flat. Easy recommendation.

Called in CHAPS as the heating was very weak costing us a fortune. Ian came to service the boiler and got it running back up to its maximum efficiency in no time at all. Gave us lots of hints and tips on keeping the heating performance at its peak and an efficient friendly service. Would highly recommend CHAPS and we will now not be using anyone else. Brilliant.

Ian came to inspect our boiler and heating system at short notice. I called in the morning and he arrived that afternoon - bang on time! Very friendly - took the time to talk me through the issues with the boiler, showing me the parts that were broken and explaining what needed to be done. I have used Ian before and highly recommend him - very reliable and knowledgeable.