CHAPS Heating & Plumbing Limited

I don't normally leave reviews but wanted to thank Ian at CHAPS for their excellent service. It was a good price, completed quicker than expected, and I was kept up to date throughout. There was a small glitch at the end, which was immediately sorted. I’m really pleased with the way the whole job went, and am happy to recommend CHAPS.

After trying unsuccessfully to get an already contracted service done, Chaps were recommended to us. We couldn't believe how quickly an appointment was arranged. Ian arrived at the appointed time and carried out a very thorough boiler and tank service with a full report and at a very reasonable price. As a pair oldies it is great to have the assurance of a family firm like Chaps and a cheery engineer like Ian to look after our heating and plumbing from now on. Many thanks to Ian and Chaps Heating and Plumbing.

I have Ian around once a year to check the unvented boiler, but this time I had a blocked sink that I couldn't fix. He arrived on time as promised, kept trying everything until he found the problem and sorted it out, and is always polite, friendly and calm, explains exactly what's going on, and is reasonably priced as well.

Ian is great..no fuss, works away and arrives when he said he would...and explained what was wrong....job done! very good indeed. Have recommended to others. He told me 30 yr old radiator had a fault with water ingress and was 'done". Ordered new one and came as said.

I found CHAPS by reading through reviews, and I’m very glad that I did. Ian was personable, professional, and very understanding as I was curious to know everything that was going on in my boiler - he is clearly very knowledgeable with a wealth of experience. He went above and beyond the needs of a regular boiler service and checked that my gas was safe too. I appreciate his ethos that “you can repair anything” - I am quite sure that he can! Highly recommended 5*

CHAPS replaced our 20+ year old system boiler with a combi boiler, moving the boiler to the attic in the process. Fixing numerous heating and plumbing problems that had arisen since the start of the year along the way. From the first estimation visit we felt in good hands, with a trust worthy and down-to-earth company looking to find solutions that are cost effective and tailored to our home. Great communication about progress through the job along with good analogies to explain issues that needed to be resolved, meant we understand our new heating system and why decisions were made. Friendly and respected the property (even the need to keep the lounge door shut to keep our cats safe) throughout. Estimate matched the work needed exactly and everything was completed on time. We have no hesitation in recommending CHAPS and will definitely be using them to service our heating system annually. It is so good to find a great plumber!

This is the second time I have used C.H.A.P.S Ltd to replace/install a new boiler in one of my rented properties and the service from quotation to install was very easy and stress free. The service was top notch and I would highly recommend using their services. I will definitely use them again for any future plumbing/central heating needs. Thanks Scott (Landlord)

Ian assessed out hot water issues with no fuss, set out clearly what was needed and went on to fix it quickly and expertly ....at a very reasonable price! No hesitation using Ian and the team again. First class!

Great work from CHAPS once again. We hadn’t been to our flat in Edinburgh for 4 months due to COVID restrictions. Unbeknown to us, the boiler had sprung a terminal leak, they attended, made safe, and arranged a replacement boiler all within a week. Friendly and very helpful. We will use them again.

Ian visited to service our boilers and all went fine with him conducting a thorough range of measurements and adjustments that hopefully give us another trouble free year. Always knowledgeable, friendly and helpful and he enjoys our full confidence.