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CHAPS Heating & Plumbing Limited

5.0

141 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Jul 2020

About

At CHAPS Limited, located in Edinburgh, City of Edinburgh, we have the experience necessary to handle all kinds of plumbing and heating around the clock. All our plumbers are gas safe registered and make sure each job is done with quality and professionalism.

By offering a wide range of services – including emergency plumbing service when sudden mishaps occur – CHAPS Limited differentiates itself from other local plumbing companies. We handle both domestic and commercial jobs, and no job is too big or too small.

If you’ve got a plumbing problem, call us out for a free estimate and see what we can do for you.

Covid-19 update: In these crazy days I just want to wish everyone to you and your family (if you have one).
Stay safe and healthy everyone xx.

We now have an online boiler quote tool to try:

http://iquote.alpha-innovation.co.uk/base/?account=2AD46C8F-7E74-479D-B7DD-8E8A22432AC6&fbclid=IwAR0gDtz83684PPeqBlUaA5jymrDN43-NIgmE8hYvxoK8KKZmLlLgX4OyVXo

Cheers Ian and John Chapman :)

What we do

  • Boiler, central heating and gas engineers

    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Gas cooker installation
    • Gas emergencies
    • Gas fire repair and servicing
    • Gas safety testing and inspection
    • Immersion Heaters
    • Power flushing
    • Radiators and central heating
    • Underfloor heating
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
    • Water softener installation and maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
141 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Trustworthy and reliable - will be my go-to from now on
Customer Service
Quality
Value
Ian come to inspect our boiler and heating system at short notice. I called in the morning and he arrived that afternoon - bang on time! Very friendly - took the time to talk me through the issues with the boiler, showing me the parts that were broken and explaining what needed to be done. Did a thorough job and very helpful throughout. Will use again and recommend to others.
Customer in Edinburgh Posted on 03/08/2019 , work completed 01/08/2019
The trader replied (on 24/02/2022)
Thanks for the excellent feedback, any other problems please get in touch :). Cheers Ian :)
Couldn't get old-style Baxi Bermuda boiler working
Customer Service
Quality
Value
I couldn't get my old Baxi Bermuda boiler working so I emailed CHAPS. John got back quickly, answered questions and gave rough guestimates of problem and prices based on my description. He was available at short notice (offered next day or following week), arrived at arranged time and got the boiler working straight away (I'd probably done something silly ...). He stayed to check hot water and heating was working. He did admit to not having a radiator bleed key with him but I had one, and it wasn't necessary, anyway. Since no maintenance was actually required he offered a discount on the original call-out charge and asked me to leave feedback (I've used the links he sent me afterwards via email to leave this). The whole visit took about half an hour. I found John to be friendly, no-nonsense, and straight to the point: as soon as he arrived he got down to working on the boiler. I'd also had a problem even getting the pilot light lit, which he managed first time and gave me some tips. All my communication with John was via email, which suited me fine. In general he replied very quickly, often within an hour. On one occasion (out of >10 emails) I did prompt him for confirmation but it wasn't a problem. I didn't try communicating via phone. John also sent an email after to check if things were still working OK. With the caveat that no maintenance was actually carried out I can say I was happy with the service and would use John / CHAPS again.
Customer in Edinburgh Posted on 03/07/2019 , work completed 19/06/2019
The trader replied (on 24/02/2022)
Thanks for the excellent feedback, any other problems please get in touch :). Cheers Ian :)
Fitting gas hob
Customer Service
Quality
Value
Ian arrived as planned. My son let him in as I had to pop out. He emailed to let me know he had arrived and that he had started work. He assessed what he needed for the job and emailed me to let me know he was going to collect materials. He returned and begun working. I left him to complete work and went out. Upon completion he tidied up and left.
Customer in Edinburgh Posted on 25/06/2019 , work completed 25/06/2019
The trader replied (on 24/02/2022)
Thanks for the excellent feedback, any other problems please get in touch :). Cheers Ian :)
New combi boiler fitted
Customer Service
Quality
Value
Great experience with chaps getting our boiler replaced with a modern eco combi boiler! Good price and clear communication throughout as well as going above and beyond with guidance for our Energy savings trust loan application. Thanks Chaps!
Customer in Edinburgh Posted on 21/06/2019 , work completed 13/06/2019
The trader replied (on 24/02/2022)
Thanks for the excellent feedback, any other problems please get in touch :). Cheers Ian :)
Replace sink grate and trap
Customer Service
Quality
Value
The guys were quick, courteous and tidy. I sent photos of the job which they said had helped them in picking the correct parts prior to turning up. (I also like that this firm gives back to the community with some charity work, which the guys also happily talked about when I asked). I’d used them again.
David Keenan Posted on 16/06/2019 , work completed 13/06/2019
The trader replied (on 24/02/2022)
Thanks for the excellent feedback, any other problems please get in touch :). Cheers Ian :)
New radiators - very pleased with the work
Customer Service
Quality
Value
We have used CHAPS for bolier servicing for the past two years, so got them in to fit new radiators. Really pleased with the work and the final price. Ian explained the work clearly and left everything tidy after the job was completed. Would highly recommend CHAPS.
Customer in Edinburgh Posted on 13/06/2019 , work completed 23/05/2019
The trader replied (on 24/02/2022)
Thanks for the excellent feedback, any other problems please get in touch :). Cheers Ian :)
Boiler repair
Customer Service
Quality
Value
Prompt service to fix a tricky intermittent issue that had been causing us bother. Very happy with the outcome
Customer in Edinburgh Posted on 21/05/2019 , work completed 13/05/2019
The trader replied (on 24/02/2022)
Thanks for the excellent feedback, any other problems please get in touch :). Cheers Ian :)
New boiler
Customer Service
Quality
Value
CHAPS put in a boiler for us last year and it's just been through it's annual service. Really good communication throughout, arrived when they said they would and work was as quoted.
Customer in Edinburgh Posted on 14/05/2019 , work completed 13/05/2019
The trader replied (on 24/02/2022)
Thanks for the excellent feedback, any other problems please get in touch :). Cheers Ian :)
Replacement Boiler
Customer Service
Quality
Value
An ageing boiler in a flat was replaced efficiently and with the minimum of mess. There was excellent communication throughout and I was very happy with the quality of the work done. The team arrived when arranged and the work was completed on schedule. I would definitely recommend CHAPS for any boiler and plumbing work based on my own experience. I'm particularly happy with the advice they supplied on potential boiler choices.
Customer in Edinburgh Posted on 23/04/2019 , work completed 12/04/2019
The trader replied (on 24/02/2022)
Thanks for the excellent feedback, any other problems please get in touch :). Cheers Ian :)
Radiator Replacement
Customer Service
Quality
Value
CHAPS replaced a faulty radiator for me. Turned up on time did a first class job were polite and courteous throughout, tided up after they had finished and price paid was what was quoted. Would definitely recommend. Thanks.
Customer in Edinburgh Posted on 08/04/2019 , work completed 27/03/2019
The trader replied (on 24/02/2022)
Thanks for the excellent feedback, any other problems please get in touch :). Cheers Ian :)