Charles Bickham plumbing and heating

I chose Charlie’s quote over 6 other unnecessarily complicated and expensive ones. He did it all via the phone but gave me total confidence. It took two of them a day to take out and get rid of the old boiler and install a new Viessman combi with new pipe work, using the existing flu hole so no drilling. He set up the remote control. They cleared up and hoovered after. I would have appreciated them putting down floor protection as it was a rainy day but overall an excellent job. And he popped back the following day to sort out a small problem with the timings. I live alone but felt totally safe. And it all works wonderfully.

Just moved in to a new house so needed the boiler serviced and a walk through of how the heating worked. Service went to plan, very efficiently done and then told how to use the system for max efficiency. Highly recommended.

Charles Bickham Plumbing & Heating replaced our boiler and radiators which were installed by Jack and his assistant Bam. They worked extremely hard during the heatwave. They arrived on time, were very efficient and friendly and left everything clean and tidy. Very pleased with the products and would not hesitate to recommend.Good

Charles Bickham plumbing and heating replaced and removed our old boiler and installed a new Grant Vortex Eco 21-26kw oil fired condenser boiler. They also fitted a new condensate pump and a vertical flue system, as well as supplying a new hot water cylinder to include an immersion heater. They also installed a new bathroom radiator and a Potterton Ep2 programmer, along with a magnetic system filter. All the work carried out was done efficiently and methodically. Everything was explained clearly to us, and they even managed to install the bathroom radiator as a last-minute request on our part. The work was completed within the timescale quoted, and all mess was cleared up and taken away. Throughout it all, they were very helpful, and any questions or queries were quickly sorted out. It was an excellent job which was done with the minimum of fuss, and I would have no hesitation in recommending this firm to anyone looking for an installer for a new boiler. Thank you, Charles and Jack, for such smooth running installation.

I had no hot water as the boiler was broken. Charlie came out the very next day, ordered a spare part and came back the following day to fit it. Very reliable service at a reasonable cost and the boiler is working again. Thank you very much.

Jack serviced our Viessman boiler yesterday. Punctual, professional, polite and genial as always. Charles and Jack installed our boiler and have serviced it ever since. Very satisfied with their work and subsequent annual service of the boiler. Have no hesitation recommending this team.

Charles spoke us through this project clearly and addressed the concerns we had and sent us a quote within days. Jack arrived at 8.30am on the day stated and worked non-stop during the hottest week we have had. Polite, pleasant young man who kept us aware of every step of the job. All our radiators were removed and disposed of and on one day he was joined by another pleasant young man Bam. On the last day (and one of the hottest) Jack removed the old immersion heater system and installed the new hot water system and all the necessary piping plus he had to go up into our loft to remove the tank. This took all day, how he managed it in that heat. He then explained to us how the new system works, checked every radiator and every tap. All the debris was removed, carpets hoovered. An unpleasant experience (I hate disruption) was made much less stressful and would recommend Jack and Bam to anyone. We are so pleased we now have a good hot water flow where once it trickled.

My boiler had failed completely and Charlie responded very quickly giving expert advice and options on the different boiler systems which helped me make the right decision along with replacing the copper immersion heater tank, and Jack made a good swift clean job of it all, so I can highly recommend this company.

Charles is extremely personable, patient and responsive. He provided a competitive quote for the boiler replacement, which, along with the great customer service, made it easy for us to choose who to go with. Jack arrived, and we experienced the same wonderful customer service. He explained everything, installed and cleaned up everything afterwards. Great service all round. I would highly recommend Charles Bickham Plumbing and Heating.

Excellent service from Charles and Jack, from quoting for a replacement Viessmann boiler to fitting. Good explanation to what they were doing and cleaning up on completion. Highly recommend this company