Charles Grosvenor Limited

We had a dormer loft conversion to create more space including an extra bedroom and bathroom. The whole project was run efficiently and with a great end result. The office and project manager, Bob, were informative and always quick to deal with any queries. All the staff who worked on site were considerate, respectful and tidy. Rich, Darren and Eddie went out of their way to help. I would recommend Charles Grosvenor to anyone thinking of a loft conversion.

Overall we are very pleased with the result. Things slowed down a bit towards the end with the guys off site a bit but overall it was good work and the guys were very considerate to the people living on site during the conversion work. The communication from the office was first rate, a major plus! I would certainly recommend their work.

The whole process was well explained and I was kept informed throughout the project. Fitters/Plumber: Paul has vast expertise, knowledge and skills. He was very friendly and professional. Plasterer: The rest of the team recommended Darren and I can see why. Could not fault his work. Also very friendly and professional. Electrician: All options explained and very tidy. Could not fault. Project Manager: Bob was courteous, friendly and always provided me with a solution. Office Staff: Always a pleasure speaking to them. Bricklayer: Excellent job by Stu fitting Study window. Brickwork looks great. Overall I could not fault Charles Grosvenor. They did a great job.

Without exception, every one of your representatives who worked on site were uniformed, polite, tidy, respectful, considerate and obliging. Your office staff were really on the ball and provided the same level of courtesy and efficiency. You should be very proud of every one of them. We're so pleased we chose Charles Grosvenor Ltd!

We had our loft conversion done by Charles Grosvenor recently. A simple loft conversion with one dormer, approx 18 sqm. Good points : * Overall the quality of the main work is fine and it looks good * Afterworks service is good * Cost of those works was correct compared to other companies. Survey was done properly. * Every time I had to deal with someone in the office, the person tried to help. Bad points: *The beginning of the works was postponed 6 times, from mid May to early October. * We were told that the works would last between 6 to 8 weeks. Works began on the 16th of September, and ended at the end of December. We were told crazy excuses. Very unprofessional. * Messy fitter: Fitter strongly damaged one room (extra costs for us), water came from the roof in another room, coffee spilled everywhere, nails left everywhere * Bad communication between different workers. I had to manage myself to prevent big mistakes to be done. I never had peace of mind. * Part of the scaffolding was erected in my neighbor's garden... without her permission. Scaffloding wasn't safe nor protected by a net, so small items were constantly falling. * The staircase wasn't manufactured properly and the fitter had to add pieces of wood so that the parts fit together. The velux frame was also damaged when the staircase was brought in. * After 8 weeks the skip was removed and never replaced. The front of my house was used as a skip and lots of rubbish was left hidden in the eaves.