Endorsed by Which?

Chigwell Bathroom Services

5.0

144 Reviews

Opening Hours
Today -
  • Monday 08:00–17:00
  • Tuesday 08:00–17:00
  • Wednesday 08:00–17:00
  • Thursday 08:00–17:00
  • Friday 08:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Organisations and Awards

Dec 2019

About

Whether it’s been a hard day at work and you need to soak in a relaxing bath, or it’s a jump start, awakening shower to get you into the day, Chigwell Bathroom Services will provide the solution. We will create a space for you that fits your aspirations and at a price which will help you have more than you thought possible. Chigwell Bathroom Services began in 1996 when it’s founder, Steve Brightman realised that the most basic of bathrooms could become a haven of rest and relaxation. With 19 years of experience, Steve and his team are qualified to provide any configuration of bathroom you desire. Drench showers, relaxing bathrooms or wet rooms are a speciality
Complaints
Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Ombudsman Services Ltd for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact Which Trusted Traders in the first instance on 01179812929

What we do

  • Bathroom fitters

    • Bathroom design services
    • Bathroom refurbishment
    • Wet rooms
    • Accessible bathrooms and showers
  • Electricians

    • Electrical installations
  • Kitchen fitters

    • Kitchen installation
    • Kitchen design
    • Kitchen refurbishment
  • Water softener installation and maintenance

  • Tanking

  • Heating contractors

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

5.0
144 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
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Action speaks louder than words
Customer Service
Quality
Value
Chigwell Bathroom Services have just redesigned our bathroom, the end result is unbelievable. They have done the impossible & have actually made our bathroom bigger by removing boxed areas not needed, thus creating more space & giving us a truly luxurious bathroom. Steve & his team are perfectionist in all they do, nothing is too much trouble for them & they will go the extra mile to help. Inferior joints had been previously installed they replaced these for us. Susan was always at the end of a phone if we needed advice. Being a member of Which? for some considerable time I frequently consult Which? Trusted Traders. However, it is quite clear that members of the public are unaware of it. Chigwell Bathroom Services van actually advertises Which? Trusted Traders. As a result I have had numerous enquiries regarding this company from neighbours all asking about Which? Trusted Trader website & asking to see their work. Another key factor that helped us choose this company was they sent us a DVD showing their high standard of work & which also promoted Which? Trusted Trader. This was a major deciding factor. We have now booked Chigwell Bathroom Services to completely redesign & refit a new kitchen for us. If you find this all too good to be true contact Susan & ask her to send you a copy of their Which? Trusted Trader DVD & pictures of our before & after bathroom. They are a credit to Which? Trusted Traders!
Neela Posted on 23/11/2016 , work completed 23/11/2016
The trader replied (on 05/12/2016)
Dearest Neela, thank you so much for writing this review, we know how busy you are and you still manage to find the time to do this straight away. We are very grateful and delighted with your review. Nothing is too much or challenging for us, we will always try and find a solution to work round things. We are very pleased to hear that our Which? advertising and logo has attracted other people and we thank you for your recommendations. Being a Which? Trusted Trader has given our customers the reassurance and trust they can have with us. I am sure being a Which? customer yourself for many years, you have found the trust and faith you have with them, hence coming across our details. We thank you for choosing Chigwell Bathroom Services, again it couldn't have been an easy decision for you to make. I'm glad the DVD helped you make your decision for choosing our services. We wanted to show our customers our work and thought making a DVD will allow the customers to see what we do best. We are aware not everyone knows how to use a computer or may not have one. We will be making a new one in the New Year. If OK with you, we would like put your pictures on there. We would also like to thank you for taking us all out for lunch, this was very kind of you to do this. The food was very nice and we shall be going back there again. Once again, thank you for choosing Chigwell Bathroom Services and booking us in for your kitchen next year.
Simply the Best.
Customer Service
Quality
Value
I can see why Chigwell Bathrooms are Which Trusted Traders but why are they not Trader of the month? From my experience they should be every month! They are EXCEPTIONAL. I truly believe they provide a unique service that can’t be beaten. After no success with the big stores (hidden costs, terrible reviews & poor products) we selected Chigwell Bathrooms to replace the ensuite. What a difference! Truly the most professional people I’ve met, incredible attention to detail & very meticulous. Susan sent a detailed program together with their estimate. Although detailed it was clear to read, with no hidden cost. I felt this was outstanding value. Susan and Steve gave us a list of suppliers, again what a difference in the quality of products, Steve organised everything which took the weight off us. The 1st day Steve & Jack arrived & covered everything with sheets for protection. During clearing the ensuite Steve discovered a leak which had caused the floor to rot & needed replacing. The extra work was done at a fraction of the cost had I sought another contractor. They went out of their way to get everything right, e.g A valve needed replacing which would of cost us £150, Steve went to the other side of London to get the part for £20. Nothing was too much trouble. The end result, a stunning en-suite. If I could give more than 5 stars I would. I was blown away with them so much so I’ve booked them to do the bathroom! For now, we will miss having them around! Ray.
2011-06-16 10:17:28.253 Posted on 18/11/2016 , work completed 18/11/2016
The trader replied (on 19/11/2016)
Hi Ray, what can we say. Reading your review got us so over whelmed. We cannot thank you enough for everything you have done. You have organised things to go like clockwork. Nothing was too much trouble for you and you have been really understanding when extra work needed to be done when this was not on the original quote. You never disputed the cost and paid this straight away. It was of course a great pleasure to have met you and your wonderful family. The teams will miss you and Jack will miss his Hobnobs. Thank you for choosing Chigwell Bathroom Services and having faith with what we do.
Highly recommended
Customer Service
Quality
Value
I cannot recommend Chigwell Bathroom Services enough. Not only did they complete my new bathroom to a high standard but they also treated my home with the utmost respect, which included sweeping and mopping the floor each day even though I had moved out of the property whilst the work was being undertaken. Steve contacted me whenever he had a question and any queries that I had, were dealt with promptly. Steve even arranged for someone to come back and show me how to take the door off a unit so I could alter the shelf height. I love my new bathroom - huge thanks to Steve, Sue and their team!
Kate Feeney Posted on 14/11/2016 , work completed 14/11/2016
The trader replied (on 18/11/2016)
Hi Kate, thank you for your testimonial. We know how busy you are and appreciate you finding the time to write this. They say better late than never. We hope everything is OK as we completed your bathroom in July. Did you manage to sort out the blinds at all, if not let me know and I'll see if I can help. Please thank your parents for referring us to you, we have enjoyed working on you and your parents bathrooms. It's been a pleasure meeting the family and please pass on our regards to them. Should you need us for anything else, you know where we are, so please give us a shout.
Simply the Best
Customer Service
Quality
Value
en-suite completely refitted
Which? Trusted Traders Consumer Posted on 03/11/2016 , work completed 03/11/2016
Strongly recommended
Customer Service
Quality
Value
replacement of toilet and sink unit in ground floor toilet
Which? Trusted Traders Consumer Posted on 25/08/2016 , work completed 25/08/2016
The trader replied (on 05/12/2016)
Thank you for your review, we apologise for the delay in replying back to you.
Beautiful new bathroom fitted
Customer Service
Quality
Value
We are delighted with our beautiful new bathroom. Sue, Steve, Jack and the team were amazing and the job progressed according to plan, seamlessly and to schedule. We, as customers, appreciated the professionalism and care that each tradesman took when they were on site and also the excellent tidy up at the end of each day. The result is an amazing, tranquil haven created with an eye for the most minute of detail and a perfectly crafted bathroom which surpassed our expectations. We are thrilled and excited about our new bathroom and we wouldn't hesitate in recommending CBS to even our most discerning of friends. Judith B
Judith B Posted on 22/08/2016 , work completed 22/08/2016
The trader replied (on 30/09/2016)
Hi Judith & Melvin, We are so glad you are both happy with your bathroom. Thank you so much for your kind feedback, the teams are extremely pleased to hear this. We look forward to be working with you on your next project. PS Thank you for our gifts and card.
Excellent company
Customer Service
Quality
Value
Refit of bathroom
Which? Trusted Traders Consumer Posted on 19/08/2016 , work completed 19/08/2016
Bathroom & Kitchen refurbishment
Customer Service
Quality
Value
Special thanks goes out to Steve,Jack,Sue,Chris and the rest of the team for the above refurbishment.Sue,in the office,kept us informed throughout the process via e-mails which was professional.Steve and Jack who were there all of the time arrived each day on the button and nothing was too much for them as we had a few little problems to overcome.Their attitude was first class and they were a couple of really nice fella's.They cleaned up as they went along and at the end of each day as well.The other guy's they brought in to do the different trades were also top notch.The finished work all round was exceptional and money well spent.If and when we are ready to have work done in the future they will certainly get the call.Highly recommended. 27/7/2016
Dave@woodford Posted on 27/07/2016 , work completed 27/07/2016
The trader replied (on 30/09/2016)
Hi David, hope all is well. Thank you for finding the time to write a testimonial for us. We thank you for this and it is much appreciated. The boys miss going out for breakfast with you, you certainly did look after them.
En Suite June2016
Customer Service
Quality
Value
I recently used the services of Chigwell Bathroom Services to install a new en suite. The work was carried out while we were away and by keeping in touch via e mail the work was carried out to the highest standard. There was a problem with the tiling I had ordered, but after email contact Steve sorted out some new tiles, sent a photo to confirm they were suitable and got on with the job. I would not hesitate to recommend this company. They are professional, tidy and good communicators- they listen to what you want!! A very satisfied customer.
Olivia Posted on 18/07/2016 , work completed 18/07/2016
The trader replied (on 30/09/2016)
Hi Sue, Thank you for putting your trust with us whilst you were away. It certainly was a challenge with having to choose the tiles in your absence. We are pleased to hear we made the right choice of tiles and it matched the amtico floor tiles too, phew. Thank you for choosing Chigwell Bathroom Services.
Happy Customer
Customer Service
Quality
Value
Replacement ensuite bathroom
Which? Trusted Traders Consumer Posted on 15/07/2016 , work completed 15/07/2016
Perfect bathrooms
Customer Service
Quality
Value
We recently had both of our bathrooms re-fitted by Chigwell Bathroom services and to say we are impressed would be an understatement. The service Sue, Steve and Jack have provided is second to none. Throughout the whole time, they arrived before they were scheduled to. The work is probably the best we have ever had done on our house in the past 40 years. The bathrooms look absolutely immaculate and have been complimented by everyone who has seen them. They have all commented on the professionalism and the finish of the work. Steve has a team of specialists that he uses to ensure the work is carried out to the highest standard. CBS even assisted us in choosing the most appropriate bathroom furniture for our needs. They also addressed any concerns we had promptly and politely. Near the end of the job, Steve even carried out extra work without any additional charge. We would definitely use them in the future and recommend them to family & friends. Thank you again Sue, Steve, Jack and rest of the team. Sanjay & Anu
Sanjay Posted on 09/07/2016 , work completed 09/07/2016
The trader replied (on 30/09/2016)
Hi Sanjay, Thank you for choosing Chigwell Bathroom Services for allowing us to have both your bathrooms re-furbished. It was a pleasure to know how pleased you all are, especially with mum. It's good to hear the comments you have made to us and also with your testimonial. We do have extreme high standards and expectations. I have a great team whom has worked for me for over 10 years. Thank you for your referral and we look forward to hearing from you again. Thank you for your thoughtful gifts, it certainly was a treat.
Bathroom Refurbishment
Customer Service
Quality
Value
Steve, Sue, Jack and Chris have provided us an outstanding service. The work was done to perfection and we could not have asked for anything better. The team carried out the work very efficiently with minimal disturbance. From the time we had the initial visit , right through to the end of the job, we were kept updated. Any queries were promptly answered. The work started/ended as scheduled. After work each day the area was left clean and tidy. The pricing was transparent with a detailed quote.There were no surprises and in fact Steve did some extra work without charge. Steve and Sue are meticulous, professional and polite. I would personally recommend them without reservation.
Which? Trusted Traders Consumer Posted on 21/05/2016 , work completed 21/05/2016
The trader replied (on 30/09/2016)
Hi Arif, apologise for the late reply. We hope all is well and everything is ok. Please let me know when you would like to book us to book you in for some work you would like doing. We are currently taking bookings from May 2017. It was a great pleasure to have met with and your family. The teams enjoyed working there, thank you for introducing us to our new coffee. I often do crave for one and not forgetting the gifts you gave us, thank you once again.
Bathroom refurb
Customer Service
Quality
Value
Bathroom
Which? Trusted Traders Consumer Posted on 20/05/2016 , work completed 20/05/2016
Excellent work! Excellent workers!
Customer Service
Quality
Value
We recently had both our bathrooms fitted by Chigwell Bathroom Services. I couldn't compliment these guys enough. The quality and standard of their work is fantastic. They were the tidiest workers we have had in our house. After each day, they would clean up, ensuring the house was kept clean and tidy and to stop dust building up. All floors were covered with special dust sheets and walls were covered with protective sheets to ensure our floors and wallpaper were kept in good condition. We have had many workers in our house over the years, but we have never experienced such organised and clean workers. The job they took on, was extremely complex with a challenging reconfiguration and a steam room- nothing phased them! Once again their standard of work came out on top!
Which? Trusted Traders Consumer Posted on 12/04/2016 , work completed 12/04/2016
The trader replied (on 30/09/2016)
Hello Sarah & Daniel, How is your new steam room, we often talk about this project and we pulled this through. It certainly looks divine and we are pleased to hear the positive feedback you have given us. We treat our customers homes as if they are our own. How would we like to be treated if we were customers, thats how we like to work. Treat people how you would like to be treated. Thank you for your kind hospitality, tea, coffee, cakes and the biscuits. We thank you for our gifts too.
Thank you!
Customer Service
Quality
Value
Steve,Sue,Jack cannot thank the team from Chigwell Bathroom Services enough. The bathroom is beautiful and the professional, clean and systematic way in which the company works is 2nd to none. All my friends and family have nothing but compliments on the bathroom couldn't be happier. Chigwell Bathrooms will always be my first choice from now on. 10/10 for customer service.
Akosua18 Posted on 23/03/2016 , work completed 23/03/2016
The trader replied (on 30/09/2016)
Hi Valerie, Thank you for finding the time to write this testimonial. We have made a difference to your bathroom and hope everything is going to plan. I'm glad all your friends and family are happy with the result too. Thank you for Choosing Chigwell Bathroom Services.
Perfect finish
Customer Service
Quality
Value
Chigwell Bathroom Services built and fitted an en-suite bathroom, fitted a new main bathroom and did the plumbing for our new kitchen recently. We are so happy with the results. Steve and Sue pride themselves on achieving a perfect finish, and have a friendly and reliable team of specialists that they call on, including a Mastic Man! The fact that we wanted to preserve our existing bathroom wall tiles made the job slightly complicated, but Steve accommodated our needs and found solutions to the challenges involved. We would definitely recommend and use them again in future.
Which? Trusted Traders Consumer Posted on 20/03/2016 , work completed 20/03/2016
The trader replied (on 30/09/2016)
Hi Shakir, How is the new house coming along? We thank you for choosing Chigwell Bathroom Services, it must have been a tough decision to make as there are many tradesmen out there. We are happy to help and accommodate you with your requirements and we are pleased to hear we met your requirements. It was a great pleasure to have built a new en-suite for you and preserve the existing bathroom, which was challenging. We got there in the end and thank you for allowing us to do what we do best.
Satisfied customer
Customer Service
Quality
Value
We were very impressed with the professionalism of Chigwell bathroom services from our initial contact through to completion of our new bathroom. Sue was very prompt at providing the quote, responding to all our email messages and telephone calls. Steve, Jack and the rest of his team fitted our bathroom to a very high standard were polite, friendly and very tidy. We were lucky to get their contact details from a local bathroom store and we would 100% recommend them
Varinder Posted on 12/03/2016 , work completed 12/03/2016
Bathroom remodel
Customer Service
Quality
Value
Chigwell bathrooms transformed by brothers bathroom from an unusable space to a wonderful clean and safe environment, he now has a walk in shower which is ideal for him. Steve and his team are very efficient and friendly and always go the extra mile to make sure that the work is carried out by experts. They were a pleasure to have in the house, are very clean workers, leaving no mess behind them and I would recommend them to anyone, I am grateful to have found such trusted tradesman.
MaryW Posted on 15/02/2016 , work completed 15/02/2016
Outstanding service
Customer Service
Quality
Value
Steve, Sue and their team have created the bathroom of our dreams. The service from very first enquiry to the end result has been outstanding. Steve, Jack, Chris and all the traders work to exceptionally high standards and are a pleasure to work with. Nothing is too much trouble and we wouldn't hesitate to recommend them. Thank you so much.
K.Perry Posted on 02/02/2016 , work completed 02/02/2016
Shower fitted
Customer Service
Quality
Value
Had a shower installed above a bath already fitted. I was very impressed with the workmenship and speed of the installation while still taken great care of existing fittings. Would highly recommend chigwell to anyone looking for professional, honest and friendly service.
Callum B Posted on 21/01/2016 , work completed 21/01/2016
Unbeatable service
Customer Service
Quality
Value
We have used Steve and his team to refurbish our bathroom and our ensuite. On both occasions they have done an excellent job, they are always on time, polite, very clean and tidy and finished the job to perfection. We are extremely happy with their work and would happily recommend them.
robertw71 Posted on 20/01/2016 , work completed 20/01/2016
Gill and Bob Feeney
Customer Service
Quality
Value
We would like to highly recommend Steve, Jack and all the trades people Steve used on the installation of our bathroom. They stripped out the old one completely and installed a new one which has turned out so modern and attractive. We could always talk over any little worry that occurred - hardly any - and they always came when they said they would and secondly always introduced each trade like the plasterer, tiler, etc. so we knew who was who. It is the first time we have had people in who always came when they said they would, at the time stated, and kept us in the picture every step of the way. Made sure our sanitary ware was delivered when it should be and also the tiles. We would thoroughly recommend them as efficient, professional and nice to have around even with such a big job as we had done. We really have no hesitation in recommending them.
Gillian Feeney Posted on 10/12/2015 , work completed 10/12/2015
En suite bathroom
Customer Service
Quality
Value
Steve and his team recently refurbished our en suite bathroom. They started by completely removing the existing bathroom and went on to install new fittings, storage units, wall tiles, floor tiles, and painting and fixing the accessories which left us with a lovely stylish, fresh, new bathroom. Just what we wanted! We were very happy with the way they worked, always patient and always ready to give helpful advice. By using an expert plasterer, tiler, plumber and electrician we felt we were getting the best possible service and were impressed with how the work progressed seamlessly and quickly with the minimum of disruption. Steve also kindly fixed an extra couple of plumbing issues which needed attention but were not part of the en suite. We would not hesitate to use Chigwell Bathroom Services again.
Trish and Chris Johnson Posted on 07/12/2015 , work completed 07/12/2015
Bathroom and replaced kitchen sink
Customer Service
Quality
Value
Steve and his team refurbished our main bathroom shortly after we moved, in 2014. The work was carried out to an excellent standard and within quoted timescales and budget. They carried out the work with minimum of fuss and always left the area clean and tidy. More recently Steve fitted a replacement Kitchen sink, tap and pump which was equally carried out to and excellent standard and very pleased with the outcome. Highly recommended.
DerekE Posted on 29/10/2015 , work completed 29/10/2015
Beautiful Bathroom
Customer Service
Quality
Value
We chose CBS after talking to six different companies. They were faultless from start to finish. The service began when Sue and Steve visited our home for the first time. They listened to our requirements and gave us lots of ideas that improved the design. After the first visit, we received a detailed written quote. CBS were more expensive than most of the other companies we spoke to, but the all-inclusive quote reassured us. I can confirm that the price quoted is exactly what we paid and there were no nasty surprises. We had to wait 3 months before they could start work and I understand this is typical. They are honest about their workload and schedule their jobs so they will keep their promises. Our two-week project ran like clockwork. It started on time, and finished early. The team arrived on the dot of 8am every morning and stayed until the the team completed the work scheduled that day. The various trades were co-ordinated like a military operation. CBS kept us informed about who would be arriving at our home, when they would be there and how long they would stay. They took the time to introduce us to each trades-person when they arrived and kept mess and dust away from other rooms in the house. They respected the fact that they were working in a home and not a building site at all times. The quality of work matched the level of customer service and CBS delighted us with the end result. We whole-heartedly recommend them to other customers.
Site User Posted on 09/08/2015 , work completed 09/08/2015