Endorsed by Which?

Easystep Stairlifts Ltd

5.0

137 Reviews

Opening Hours
Today - 09:00–16:30
  • Monday 09:00–16:30
  • Tuesday 09:00–16:30
  • Wednesday 09:00–16:30
  • Thursday 09:00–16:30
  • Friday 09:00–16:30
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

OCTOBER 2024
NOVEMBER 2022
JUNE 2021

About

Established in 2002, we are an independent stairlift company operating in most of the UK supplying and installing new and reconditioned, straight and curved stairlifts to buy or to rent.

You can opt for short or long term stairlift hire to suit your needs.

Here at Easystep Stairlifts, we recognize the unique service and support our customers deserve.

Every service user is a human with a very important need. We are not just a stairlift service, we are a lifeline to our clients and their families.
All of our team are compassionate, empathetic and passionate about what we do.
We are proud to provide an exceptional level of customer service and have been a Which? Trusted Trader since 2014

What we do

  • Disability and mobility

    • Stairlifts
    • Stairlift Engineers
  • More Services

    • buy back
    • installation
    • service
    • maintenance

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
137 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Excellent Company
Customer Service
Quality
Value
Had to have a stairlift taken out and scoured the Internet and found these guys. Very professional from start to finish and could not fault them at all. Everything was as they said it would be and money was paid into the bank a few hours later. Would definitely recommend and they gave the best price.
Customer in Nottinghamshire Posted on 21/08/2024 , work completed 14/08/2024
The trader replied (on 23/08/2024)
Good Morning. Thank you for contacting me to leave a review. Its not often that we get feed back, when making a purchase. This is an essential part of our business. Your "preloved" stairlift will be well looked after. Thank you again. Kind regards Sally at Easystep Stairlifts Ltd.
Customer service at it's best!!
Customer Service
Quality
Value
From start to finish, everything was handled perfectly. Sally in the office immediately indicated that it was a job they would be able to complete despite the complexity of the job. We sent over some photographs and measurements and she was then able to assess the job, give us a price and arrange an installation date all within a week! Paul came out and did a perfect job. Everything was done in a professional and efficient friendly manner. Can't thank them enough!!
Which? Trusted Traders Consumer Posted on 12/08/2024 , work completed 05/08/2024
The trader replied (on 21/08/2024)
Hello. Thank you for choosing us. We do appreciate your custom and will continue to offer our support. Myself and Paul welcome your lovely comments. Wishing you well. From Sally at Easystep Stairlifts Ltd.
Stairlift Fitted
Customer Service
Quality
Value
Excellent company from start to finish. Excellent communication, prompt arrival on fitting day. Carried out as discussed. Thank you
Customer in Leicestershire Posted on 11/08/2024 , work completed 10/07/2024
The trader replied (on 21/08/2024)
Good afternoon. Thank you for taking the time to send in your Review. Your comments are nice to hear. It's good to know that everything went well. Kind regards from all of us at Easystep Stairlifts Ltd
Fast polite and efficient
Customer Service
Quality
Value
Really pleased with easystep needed stairlift urgently so mother could come home from hospital All done within a week Turned upon time fitted in less than an hour and everything explained clearly
Customer in West Midlands Posted on 02/08/2024 , work completed 01/08/2024
The trader replied (on 06/08/2024)
Hello, thank you for sending in your 5 stars. I am so pleased to hear that we acted quickly for your mother to return home. We hope that she enjoys being back home and that the lift supports her following her stay in hospital. Kind regards from all of us at Easystep Stairlifts Ltd
Excellent Company
Customer Service
Quality
Value
We needed to hire a stair lift for a few weeks after my wife fractured her pelvis. Easy step gave me a quote consisting of a fixed price for installation and subsequent removal, then a recurring rental. The quote was fine so we accepted. The two lads came when they said they would, fitted the lift in 40 minutes or so and left the place very clean and tidy. The lift worked well and did it's job for a month, and when it was no longer needed, a single lad came and removed it, again, when he said he would. Again, left the place clean and tidy with some advice on how to get the bits of the carpet that had been flattened back to normal. Everything was easy, the company were pleasant to deal with, the price was reasonable, and they came when they said they would. What more do you need?
Customer in Leicestershire Posted on 03/07/2024 , work completed 02/07/2024
The trader replied (on 05/07/2024)
Good Morning. It was lovely to open up the computer this morning to be met by your review. I'm pleased to hear that your wife is on the mend and that you no longer need the stairlift. Thank you for taking the time to send in your review. We do appreciate it. It's nice to hear that everything went well with the installation and removal. Kind regards from all of us at Easystep Stairlifts Ltd
Ordering and installing stairlift
Customer Service
Quality
Value
We would like to say how impress we were with the service we received. We contacted the company and spoke to Sally with our request for a stairlift to be fitted asap. Sally suggested a product and was able to arrange for it to be fitted 5 days later, by Mark. Mark was very professional and explained how to use the equipment safely. This has given my wife more independence. We are extremely pleased with the equipment provided and have no hesitation in recommending this company. Once again, many thanks to Sally and Mark.
Customer in Derby Posted on 17/06/2024 , work completed 10/06/2024
The trader replied (on 18/06/2024)
Good Morning. Hi. I am delighted to hear that your wife is using the stairlift, and is independent at home. This is what we are all about. Thank you for your 5***** stars. Kind regards Sally at Easystep Stairlifts Ltd.
Excellent service and quick installation
Customer Service
Quality
Value
I searched lots of companies and then found these they came out straight away measured up and installed the following week, the chap explained everything I thought it would be difficult but was so easy and couldn’t fit it at a better time as my leg got worse anyway would absolutely recommend them
Customer in Leicestershire Posted on 20/05/2024 , work completed 15/05/2024
The trader replied (on 23/05/2024)
Good Morning. Thank you for your 5*'s. I am glad that you found us. Thank you for the recommendation. It's nice to know that we were there "just at the right time". Kind regards from Sally at Easystep Stairlifts Ltd
fast and efficent servce
Customer Service
Quality
Value
excellent service from sally and luke whose work was well done from start to finish. both were very polite
Customer in Warwickshire Posted on 14/05/2024 , work completed 14/01/2023
The trader replied (on 15/05/2024)
Hello. Thank you for this great 5* review. We do appreciate it. It's nice to hear that you found our service friendly. From the Team at Easystep Stairlifts.
Fantastic work and great experience all round
Customer Service
Quality
Value
Spoke to sally all about hiring a stairlift I have been very impressed from start to finish, any questions need answering was easy and very quick with response . Gave us a 2 hour slot and Luke turned up in that slot and carried out the fitted then explained everything to me ready for use. Outstanding company and saves you paying out loads of money with the hiring side
Customer in Lincolnshire Posted on 10/05/2024 , work completed 02/05/2024
The trader replied (on 15/05/2024)
Hello. Good Morning. Thank you for your Review. "5 STARS". We do appreciate this and are pleased to hear that you found our whole process quick and easy. Thank you again from all of us at Easystep Stairlifts Ltd.
Stairlift Installation Review
Customer Service
Quality
Value
Excellent service. Installed in less than 48 hours. Very easy to measure up and do online survey. Company very easy to deal with, extremely helpful customer support from Sally and excellent installation service by Paul (Engineer). Paperwork and contract straightforward. Stairs no longer a daily struggle for elderly parent, easy to fold the chair away not in use so that other member of the household can use the stairs as normal.
Customer in Gloucestershire Posted on 09/02/2024 , work completed 24/01/2024
The trader replied (on 15/02/2024)
Hello. Good Morning. Thank you for your Review. "5 STARS". We do appreciate it and are delighted to hear that you found our whole process stress free. Thank you again from all of us at Easystep Stairlifts Ltd.