Embers Installations Ltd

The entire process from making the initial enquiry at the Embers showroom, the first site visit made by Brent, the two days of the work carried out, through to the follow-up visit to make minor changes, was a model of excellence. Brent was comprehensive in relation to the options and detailed information on each option he provided. This is a man who knows his stuff and is skilled in presenting this in a user-friendly manner. The team of two, who fitted the stove were punctual, pleasant, very professional and extremely considerate in leaving the room very clean indeed. They were willing to go the extra mile in helping in any way they could. Two admirable young men. A special word for Naomi and Adele, who looked after communication and administration. Naomi went to great lengths to ensure that were were kept informed about every stage of the process and answered all of our questions quickly and knowledgeably. Each of our communications was a pleasant and informative experience. Adele was a model of patience and expertise in dealing with our queries relating to the final invoice. We could not have chosen a better company to provide and fit our new stove. I would be happy to recommend them with great enthusiasm.

Very pleased with our experience with Embers, from visiting the showroom and discussing options through to installation they have been very helpful. We're really pleased with the quality of the finished outcome. Would definitely recommend,

Just had a log burner installed by Embers, they arranged for the work to take place and we were kept informed at every stage. The whole team were courteous, professional and all the work was completed to a high standard and on time. Would have no hesitation in recommending this company as we are very pleased with their work.

A huge thank you to the Embers team for a brilliant, thoughtful, expert experience. I started with a lovely period surround and a melanin board in front of the fire opening and a damaged if perfectly suited Victorian insert. I now have a beautiful, repaired, polished fireplace with a new hearth. The missing bit of tile was located and repaired and now you can’t tell there was ever a hole! I felt like I was in an episode of the Repair Shop and my beautiful front room now looks complete and has another wow factor and I can have a real fire in the autumn. The team were professional, and courteous and spent two hours in the hot sun lining my chimney. The whole process was great, I was consulted on the process and my wishes, even those wishes I didn’t know I had, and customer service was excellent. I am delighted, thank you

We contacted Embers after seeing some really positive comments on Instagram because we needed our grotty early 20th Century fireplace converting into a recess with a beam. Right from the off they were really quick at getting back and just properly on it all the way through. They arranged a site visit, ran us through the work we'd need and sent a clear and transparent quote through fast which included added options and images. The guys who came to do the work turned up exactly when they said they would, were really quick and efficient and the work was to a very high standard. They also left next to no mess behind and were just really nice, respectful chaps who got on with the work. The work is really high quality, so it's not cheap but worth it. We're chuffed to bits and would defo recommend.

We had our old fireplace replaced and a new fire installed. The work was excellent and the fitters were both helpful and considerate. There was very little to clean up afterwards and the fireplace looks outstanding. I can highly recommend both the pre and after service and the high quality of the work that was done. We are delighted.

I requested a repair quote from Embers for my Villager gas fire stove in the living room, following a diagnosis of faulty ignition by British Gas. Within 24hrs a part had been ordered by photo identification of the stove model number. A house visit appointment was then made for within 7 days luckily at a busy time for the business. The attending installation engineer Carl was knowledgeable and tidy, servicing my appliance fully and installing the new ignition part as required. Carl attended with a trainee also. Overall as a customer, I’m very pleased to have a gas fire working as good as new for the winter and knowing the repair was conducted to relevant safety standards. Embers customer service is recommended highly.

We had an electric fire installed to replace our gas fire. We found important benefits from going to a small, local business such as Embers. We were able to discuss options with real people who know what they are talking about. The installation went ahead on the planned date - the guys were friendly and did an excellent job. The team were flexible and well able to accommodate a variation on the standard fitting that we wanted. No problems with this company.

I wanted a gas wood burner. I had an existing chimney breast which when Embers came to measure for a quotation weren’t sure it was deep enough. After measuring they rang to say it would be very tight and I probably couldn’t have what I wanted. I was gutted but they said they would do what they could and they certainly did / they came up with a plan - I had to give up on the tiles at the back but they came and did all they could to give me what I wanted. The quotation was detailed with all possible scenarios listed so I would know the additional costs that could be needed ( flue liner ) so I could budget without surprises. From start to finish they were so professional and nothing was too much trouble. I rang and emailed several times with questions and they got back to me immediately. They weren’t the cheapest quotation but they were the one that was the most upfront about possible hidden costs and I felt I could trust them The fitters were polite and followed all Covid 19 guidance. They cleaned everything before they left. I am delighted with the results and would recommend Embers without hesitation. They will be servicing my fire every year. 100% happy!