Endorsed by Which?

Finesse Windows Limited


316 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–19:00
  • Friday 09:00–17:00
  • Saturday 10:00–16:00
  • Sunday 09:00–11:00

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

May 23
Jul 21
May 2020


Hello, if you’re looking for beautiful, high quality, energy efficient and ultra-secure upvc and aluminium doors & windows, join the Finesse family of delighted customers.

We strive hard to offer a distinctly different service in comparison to all other window companies in the West Midlands.

We were honoured to have been named the 2021 Which? Trusted Trader of the Year, and are proud to have WON the Which? Trusted Trader of the month award FIVE TIMES - July 2017, July 2019, July 2020, July 2021 and May 2021.

Our staff are all experts in their field and are focused on making the Finesse experience a real pleasure for our customers.

Finesse Windows will design, make, fit & service exceptional doors and windows for your home with care and Finesse.

We do everything with a touch of Finesse in a way that only we can. Rest assured, should you give us the opportunity to work on your property we will endeavor to exceed your expectations in every way.

What we do

  • Double glazing

    • Double glazing installation
    • Double glazing repairs
    • Double glazing suppliers
  • Doors

    • Bi-fold doors
    • Patio doors
    • ​Aluminium doors
    • Composite doors
    • French doors
    • Front door
    • Orangeries
    • UPVC doors
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
    • Conservatory Roof replacement
    • Sun Lounge
  • Glaziers

    • Aluminium Windows
    • Double glazed units
    • Double glazing installation
    • Double glazing repair
    • Replacement window services and repairs
    • Sash windows
    • Stained glass
    • Triple Glazing
    • UPVC Windows
    • Window consultants
  • More Services

    • porches
    • garage doors
    • roofline
    • windows

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

316 reviews
Customer Service
Sort by
Replacement window
Customer Service
Finesse have recently replaced a window for us after a break in. They were prompt, friendly and very professional. I would be more than happy to recommend them.
Customer in West Midlands Posted on 06/02/2023 , work completed 06/02/2023
The trader replied (on 08/02/2023)
Thank you for your order and for your recommendation - we are very happy to have been able to help you with this window.
New Porch
Customer Service
From start to finish, the service and professionalism were first-class. A couple of minor issues needed to be rectified and these were carried out within two days of the porch being completed. We also had visits from an inspector and customer services to make sure that we were happy with the installation. It is obvious that Finesse care about their customers as well as providing an excellent installation programme. Many thanks to all concerned in providing our new porch.
Customer in Worcestershire Posted on 27/01/2023 , work completed 25/01/2023
The trader replied (on 31/01/2023)
Hello and thank you again for inviting us to undertake this project for you. We are delighted that you are happy with the final product. The thing that sets us apart from most of the competition is the simple truth that we really do care about our work - so we are very pleased that you have recognised the care an expertise displayed by our team. Thanks again for your valued business.
Arched patio door fitted to rear of property
Customer Service
Finesse Windows were very professional right through the contract, from quote to installation, they were in keeping with all time schedules. The patio supplied is very high spec and the fitter Lee did a superb job very clean tidy and fast installation. We are delighted with our new door.
Customer in Worcestershire Posted on 27/01/2023 , work completed 01/11/2022
The trader replied (on 27/01/2023)
Hi, this is great to hear. We will certainly pass on your very kind comments to our installer who will be thrilled to know you are satisfied with our service. Thanks again for taking the time to share your experience with our company. Very much appreciated.
Excellent & professional service
Customer Service
Have used Finesse before so knew what to expect - very professional fitting team, top quality products and a company you can rely on. Would not hesitate to recommend them for windows, doors and patio doors. Work carried out on time and all old windows and door removed, place left clean and tidy.
Customer in Worcestershire Posted on 06/01/2023 , work completed 21/12/2022
The trader replied (on 09/01/2023)
Thank you for your very kind words and for your valued repeat business. We would love to help you again in the future so please stay in touch.
Good service and matched existing windows really well.
Customer Service
We have just had a new Patio door and some new window panes installed. Paul who came round to see what was needed and prepare the quote was helpful giving good advice, not at all pushy and didn't try to upsell anything. We have diagonal leaded glass units, many of which had lost their seal with condensation inside. I was looking to simply get the blown panes replaced but also wondered about replacing the whole windows. Pauls’ advice was to just replace the glass. The quote was prepared quickly and questions answered promptly. Ordering to installation took quite a long time but that was OK as we were warned that this would be the case early on and prior to signing any contracts They did need to resend someone to do the measurements for the leading on the windows as this was complex and they wanted to make sure the match would be OK. In fact, the match achieved was excellent. On the day (which was horrible and raining cats and dogs) the installers did a great job and kept everything clean and tidy. Price was very competitive on the patio door and we though the glass replacement was very reasonable. We would certainly use them again.
Customer in West Midlands Posted on 06/12/2022 , work completed 15/11/2022
The trader replied (on 07/12/2022)
Thank you for your comprehensive summary of our service. We are very glad to have been selected to carry out this project for you. Our team is full of glazing specialists who use their vast experience to ensure all details are correct and products are installed to the highest standards. We work hard to ensure that our prices are always competitive so we are exceptionally pleased that you are happy with the value you have received from us.
Great Quality and Service
Customer Service
Straightforward to deal with. Read a lot of reviews and word of mouth which turned out to be justified. The company was easy to deal with listened and suggested options. The price quoted was prompt, and was the price paid after a full survey. The price was actually reasonable. They don't hassle you with calls or pressure. Quoted an approx. delivery date and then an actual delivery date and time. Arrived as stated and completed the work in the stated time. The products are good quality as is the fitting and standard of finish. Would not consider anybody else for windows, doors, conservatories etc. After 30 years I got around to having the windows replaced and am glad I used Finesse.
Customer in West Midlands Posted on 22/11/2022 , work completed 08/11/2022
The trader replied (on 22/11/2022)
Hi. Thank you for your lovely words. We realise that for a lot of our clients the decision to take the plunge and invest in new windows is often a big one. Our ultimate goal is to always ensure our clients are more than happy with their decison to place their trust in us - so we are delighted to get this feedback from you. Thanks again & take care.
Customer Service
Finesse Windows have been absolutely superb from initial quote enquiry through to completion of work. They are extremely professional, keeping the customer informed throughout the stages from quote to when installation will be, and the quality of windows is excellent. Not surprising that they have been awarded the Which? Trader award, given they are a small family run business, and obviously customer service, and quality is so important to them, which is evident from the service they provide. Finesse are highly recommended and will certainly use them in the future! Many thanks to all the Finesse team!
Customer in Worcestershire Posted on 15/11/2022 , work completed 15/11/2022
The trader replied (on 15/11/2022)
Hi, thank you for your very kind words. We really do try hard to make the experience as professional and enjoyable as possible for all of our valued clients. As you rightly say we are a small family business but we set ourselves extremely high standards. It makes us extremely proud to receive feedback like this so thank you again for taking the time to outline your experience with our magnificent staff.
French Doors
Customer Service
An excellent experience throughout from the initial contact with the company to the completed project. The sales team were not pushy and gave me an excellent quote. I was kept up to date throughout the process from Finesse on the installation date. The installation team worked well and respected my property. They were able to remove the lower wall without creating a lot of mess and installed the door with great expertise. The plastering work was outstanding with the highest of quality finishing I have seen from any plaster works. Overall, I am very happy with the finished product and would not hesitate to use the company again.
Customer in West Midlands Posted on 09/11/2022 , work completed 07/11/2022
The trader replied (on 31/01/2023)
Thank you for your very kind words. We approach each project in a consultative manner & we reject all forms of pressure selling and therefore we are very pleased that you have benefitted from our ethos in this respect. Communication is key as you have stated which is why the team work so hard to keep all our valued clients informed throughout their journey with us. And of course all of this is wasted if the finishing touch is lacking so we will be delighted to pass on your very kind words to our plastering team who will be thrilled. Thanks again for your much valued business.
Good quality doors really pleased.
Customer Service
Had two doors fitted (composite doors) pleased with quality of doors and friendly helpful fitters. Would recommend the service.
Customer in West Midlands Posted on 07/11/2022 , work completed 02/11/2022
The trader replied (on 07/11/2022)
We loved working on your property for you. Thanks for taking the time to leave your kind review - we will make sure the installation team receive your feedback too.
Excellent quality and service
Customer Service
We had a new front bay window, door and internal window fitted by Finesse. Very happy with all aspects of the work from the sales through to installation. The guys doing the fitting did an excellent and tidy job. Great aftercare service too, checking in and missing window keys sent out straight away. Would definitely recommend and will use again.
Customer in West Midlands Posted on 02/11/2022 , work completed 26/10/2022
The trader replied (on 03/11/2022)
Thank you for your very kind review. We are very pleased to have been of service. Please don't hesitate to ask if we can be of assistance again in the future.