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Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
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4.9
337 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended
Recommended
by 99% of customers
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Great experience
Customer Service
Quality
Value
Hadley and Ottoway provided a great service. I chose them because we had an excellent service from them in the past and they didn't disappoint. They did a full pack and move across three days. They were punctual, friendly, efficient and great at following our guidance. They took the chaos all in their stride.
Which? Trusted Traders ConsumerPosted on 06/06/2018, work completed 06/06/2018
Recommended
Excellent service
Customer Service
Quality
Value
We had a very professional crew to move to our new house. They were very helpful & friendly. The move was a lot less stressful due to their help. Would definitely recommend them.
Which? Trusted Traders ConsumerPosted on 05/06/2018, work completed 05/06/2018
Recommended
Efficient, courteous & helpful
Customer Service
Quality
Value
our move was several times delayed accommodated us each time without problem. They were always friendly, pleasant & extremely helpful. The removal tram arrived on time & worked carefully & efficiently packing spaces. Their unloading was the same. Pleasure to have around.
Jennifer, NorfolkPosted on 01/06/2018, work completed 01/06/2018
Recommended
Punctual, professional, proficient
Customer Service
Quality
Value
I have used this firm on a number of occasions and every time i have found them to be reliable and careful on every respect. I have recommended them in the past and will continue to do so.
Sheila, NorfolkPosted on 22/05/2018, work completed 22/05/2018
Recommended
Very professional
Customer Service
Quality
Value
From start to finish everything about this company was carried out with consideration for my situation (recently widowed) and total efficiency. I could not have asked for better service.
Maureen, North HumbersidePosted on 08/05/2018, work completed 08/05/2018
Recommended
House move Cambridge - York 3 days
Customer Service
Quality
Value
Pleasant office contacts. Very hard working team who packed efficiently & were ahead of schedule right through. Left Cambridge & arrived at York early so able to unload far more than expected on day 2. Office also rang 2 weeks later to arrange collection of boxes as had lorry passing York. All in all a good team effort.
Jean, North YorkshirePosted on 03/05/2018, work completed 03/05/2018
Recommended
Excellent service
Customer Service
Quality
Value
This is the second time we have used Hadley & Ottaway and we are happy to recommend them. They were not the cheapest quote we received but we were very pleased with the level of service we received. Staff all polite and obliging.
Which? Trusted Traders ConsumerPosted on 30/04/2018, work completed 30/04/2018
Recommended
Highly recommended
Customer Service
Quality
Value
This was the second time I used them and from beginning to end Hadley and Ottaway did a brilliant job. They were efficient, friendly, and professional at everything. Nothing was too much trouble for them. The whole move was smooth and fast.
Susan, NorfolkPosted on 27/04/2018, work completed 27/04/2018
Recommended
Highly professional and careful.
Customer Service
Quality
Value
The four men who helped us move were friendly, professional and took considerable care with all our belongings. They were immensely prompt and very helpful. Would highly recommend H & O and in particular the four men who moved us! Thank you!
S, NorfolkPosted on 20/04/2018, work completed 20/04/2018
Recommended
Prompt and professional
Customer Service
Quality
Value
An efficient service, very responsive to our needs. Minimal number of broken items - castors on heavy woodwork equipment. Removal staff polite and caring.
Barbara, DerbyshirePosted on 11/04/2018, work completed 11/04/2018