Endorsed by Which?

Hadley & Ottaway Limited

4.9

337 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
337 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Really good & efficient
Customer Service
Quality
Value
Efficient, tidy, polite and speedy and no breakages. I would definitely recommend Hadley & Ottaway.
Ros, Suffolk Posted on 15/01/2018 , work completed 15/01/2018
Professional from Start to Finish
Customer Service
Quality
Value
A very professional job from the start of the day to the end. Very polite, extremely hard working guys with excellent time keeping. I have no hesitation in recommending Hadley and Ottaway Ltd to anyone.
Philip, Norfolk Posted on 15/01/2018 , work completed 15/01/2018
Good service as usual
Customer Service
Quality
Value
Used them many times now. This time was no different in that the service was excellent, they were clean, tidy, polite & hard working.
Andrew, Norfolk Posted on 12/01/2018 , work completed 12/01/2018
Brilliant job
Customer Service
Quality
Value
The drivers/removers were excellent, friendly & offered great service, especially when moving a house worth's of contents is so stressful. 5 stars.
E, Essex Posted on 08/01/2018 , work completed 08/01/2018
Great Service
Customer Service
Quality
Value
From first enquiry through to the move, everything went smoothly. The crew were polite and efficient and did a great job.
DavidE Posted on 06/01/2018 , work completed 06/01/2018
Great team, excellent job.
Customer Service
Quality
Value
Was very impressed with the team of movers. Very quick and efficient, friendly, helpful, and made moving day far less stressful. Good communication from the start of quote to the end of the job. Would recommend highly.
Natalie, Suffolk Posted on 19/12/2017 , work completed 19/12/2017
Highly Recommended
Customer Service
Quality
Value
The boys worked very hard and efficiently and as a result all went to plan with our move. We would have no hesitation in recommending them.
N, Norfolk Posted on 14/12/2017 , work completed 14/12/2017
Friendly and professional throughout
Customer Service
Quality
Value
From the start of the removal process, all Hadley & Ottaway staff were friendly, helpful and highly professional. They were flexible on our actual move dates which was really helpful. Excellent value for money - we recommend them highly.
Eric R, Norfolk Posted on 08/12/2017 , work completed 08/12/2017
Prompt and professional
Customer Service
Quality
Value
Only one word to describe the service - excellent.
Alan, Norfolk Posted on 08/12/2017 , work completed 08/12/2017
Excellent Service
Customer Service
Quality
Value
Move over 2 days went like clockwork.
Graham, Berkshire Posted on 06/12/2017 , work completed 06/12/2017