Endorsed by Which?

Hadley & Ottaway Limited

4.9

338 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Professional moving
Customer Service
Quality
Value
Well organised and prepared moving. Excellent organisation, prompt and complete communication, no questions left without answers. All as agreed before and promised. Highly recommended!
Tibor, Buckinghamshire Posted on 11/04/2017 , work completed 11/04/2017
Excellent and friendly
Customer Service
Quality
Value
All members of staff were helpful and professional during a stressful month of moving twice for us.
Heather, Norfolk Posted on 04/04/2017 , work completed 04/04/2017
Highly recommended.
Customer Service
Quality
Value
Very professional, lovely team who took great care of our belongings. Would definitely recommend them to everyone.
Christian, Norfolk Posted on 31/03/2017 , work completed 31/03/2017
Amazing team
Customer Service
Quality
Value
We paid for 2 lorries & 4 men to move our house & garage & garden contents. They were extremely polite, helpful and worked hard all day. They covered all doors and radiators to avoid damage. Nothing was too much trouble. What could have been a stressful day was totally avoided. I would definitely recommend them. This is the second time I have used Hadley & Ottaway.
Julie, Norfolk Posted on 24/03/2017 , work completed 24/03/2017
Excellent overall service
Customer Service
Quality
Value
Initial impressions were that the move had been completed in a 1st class manner! Minor issues developed subsequently whereby items had been packed loosely e.g. boxes of screws in garage.
Which? Trusted Traders Consumer Posted on 02/03/2017 , work completed 02/03/2017
Very professional
Customer Service
Quality
Value
From initial enquiry to collecting empty boxes after the move Hadley & Ottaway provided a friendly, courteous and professional service. The removal team worked tirelessly and always with good humour. Everything went according to plan and nothing was damaged. I would have no hesitation in using them again and recommending them to others.
Alan, Norfolk Posted on 02/03/2017 , work completed 02/03/2017
Excellent job
Customer Service
Quality
Value
Luke and Eusebio were efficient, friendly and very helpful. They kept to their schedule, were swift but, amazingly, with no breakages. Top men, what more need I say.
Christopher, Surrey Posted on 01/03/2017 , work completed 01/03/2017
Professional & efficient
Customer Service
Quality
Value
The whole process was very professional and efficient. Would recommend highly.
Charles, Suffolk Posted on 20/02/2017 , work completed 20/02/2017
Friendly, professional & fast
Customer Service
Quality
Value
Excellent service from start to finish. Made our move stress-free. Would definitely recommend.
Timothy, Norfolk Posted on 17/02/2017 , work completed 17/02/2017
Prompt - very professional job
Customer Service
Quality
Value
Extremely good job. Very considerate and very professionally conducted. Would most certainly recommend.
Gordon, Leicestershire Posted on 14/02/2017 , work completed 14/02/2017