Endorsed by Which?

Hadley & Ottaway Limited

4.9

333 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
333 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Great job.
Customer Service
Quality
Value
Staff were very kind, helpful, efficient, and worked long and hard in difficult circumstances.
Lyn, Norfolk Posted on 27/10/2016 , work completed 27/10/2016
First Class Service
Customer Service
Quality
Value
Hadley and Ottaway, had an excellent name locally, for efficiency, speed, reliability & professional handling of everything involved in moving. We trusted local opinion & were not disappointed - quite the reverse.
Joyce, Oxfordshire Posted on 24/10/2016 , work completed 24/10/2016
Great guys. So impressed
Customer Service
Quality
Value
Hadley & Ottaway packed & moved us from a city centre terrace to a countryside house. The guys were amazing. They made moving day a breeze for us. Everything was left in the right place & they worked super hard.
Emily, Norfolk Posted on 21/10/2016 , work completed 21/10/2016
Very efficient, polite & friendly
Customer Service
Quality
Value
No delay in getting a quote. The staff were polite, friendly and very efficient. My goods were all intact and undamaged on arrival to my new home. Would recommend.
Claire, North Yorkshire Posted on 14/10/2016 , work completed 14/10/2016
Excellent service over 5 days.
Customer Service
Quality
Value
Quite excellent service of packing, removal and unloading. Extremely courteous, helpful and conscientious staff. very competitive price. Thoroughly recommended.
Rae, Suffolk Posted on 14/10/2016 , work completed 14/10/2016
Fantastic service
Customer Service
Quality
Value
Would highly recommend to others. Professional, polite, attentive, efficient and effective.
John, Lincolnshire Posted on 12/10/2016 , work completed 12/10/2016
Prompt & Efficient
Customer Service
Quality
Value
Could not fault this company from quote to removals they were excellent. Very courteous and friendly, nothing an issue. very proud to use them.
Paul, Suffolk Posted on 12/10/2016 , work completed 12/10/2016
Couldn't be better
Customer Service
Quality
Value
The crew who packed and moved us were professional, prompt, courteous and efficient through 3 long days. Indeed after the move boxes and paper were collected promptly. Dealings with the company were straight forward. Highly recommended.
Mandy, West Sussex Posted on 06/10/2016 , work completed 06/10/2016
Excellent job
Customer Service
Quality
Value
The removal was very well organised and carried out. Very efficient team of 3 over a 3 day period. Some difficult loading and unloading, but all done well. An excellent job.
Ray, Lincolnshire Posted on 04/10/2016 , work completed 04/10/2016
Outstanding
Customer Service
Quality
Value
Two day move with some packing. Arrived on time - introduced themselves - polite & efficient. Delivery & unpacking. Very professional.
Chris, Shropshire Posted on 30/09/2016 , work completed 30/09/2016