After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
All reviews are verified as being genuine and a true customer of this trader.
How can we be so sure?
100% of the reviews we publish have been through our stringent moderation process.
4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Recommended
Recommended
by 99% of customers
Sort by
Very good job.
Customer Service
Quality
Value
Very good & professional service. Carried out the move without an issue. Would recommend them.
Brian, DevonPosted on 30/11/2016, work completed 30/11/2016
Recommended
Brilliant job
Customer Service
Quality
Value
A very helpful professional team!
Michael, SuffolkPosted on 28/11/2016, work completed 28/11/2016
Recommended
Professional, friendly & helpful
Customer Service
Quality
Value
The team worked well together and did everything possible to protect the two houses. Also, they coped very well with the fact that our new house was still partly occupied by the vendors!
Which? Trusted Traders ConsumerPosted on 16/11/2016, work completed 16/11/2016
Recommended
Excellent as always
Customer Service
Quality
Value
We have used H & O Ltd on numerous occasions and would have no hesitation in recommending them. Always totally professional.
Roderick, NorfolkPosted on 14/11/2016, work completed 14/11/2016
Recommended
Excellent
Customer Service
Quality
Value
A fist class service.
Gillian, NorfolkPosted on 28/10/2016, work completed 28/10/2016
Recommended
Great job.
Customer Service
Quality
Value
Staff were very kind, helpful, efficient, and worked long and hard in difficult circumstances.
Lyn, NorfolkPosted on 27/10/2016, work completed 27/10/2016
Recommended
First Class Service
Customer Service
Quality
Value
Hadley and Ottaway, had an excellent name locally, for efficiency, speed, reliability & professional handling of everything involved in moving. We trusted local opinion & were not disappointed - quite the reverse.
Joyce, OxfordshirePosted on 24/10/2016, work completed 24/10/2016
Recommended
Great guys. So impressed
Customer Service
Quality
Value
Hadley & Ottaway packed & moved us from a city centre terrace to a countryside house. The guys were amazing. They made moving day a breeze for us. Everything was left in the right place & they worked super hard.
Emily, NorfolkPosted on 21/10/2016, work completed 21/10/2016
Recommended
Very efficient, polite & friendly
Customer Service
Quality
Value
No delay in getting a quote. The staff were polite, friendly and very efficient. My goods were all intact and undamaged on arrival to my new home. Would recommend.
Claire, North YorkshirePosted on 14/10/2016, work completed 14/10/2016
Recommended
Excellent service over 5 days.
Customer Service
Quality
Value
Quite excellent service of packing, removal and unloading. Extremely courteous, helpful and conscientious staff. very competitive price. Thoroughly recommended.
Rae, SuffolkPosted on 14/10/2016, work completed 14/10/2016