Endorsed by Which?

Hadley & Ottaway Limited

4.9

333 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
333 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Excellent job
Customer Service
Quality
Value
All personnel were polite, knowledgeable and helpful. The removal men were cheerful and worked really hard doing a difficult job with transfer from large lorry into van and then the stairs!
John, East Sussex Posted on 30/08/2016 , work completed 30/08/2016
Very satisfactory
Customer Service
Quality
Value
Very good - no complaints.
Lena, Suffolk Posted on 26/08/2016 , work completed 26/08/2016
Excellent all round
Customer Service
Quality
Value
Staff were fantastic actually doing the job. flexible & friendly. Support/admin staff efficient. Great all round.
Elizabeth, Derbyshire Posted on 23/08/2016 , work completed 23/08/2016
Absolutely fabulous
Customer Service
Quality
Value
Totally professional, great team of lads- Nothing too much trouble- Did what they said on the van! Used them twice and recommended to friends.
Pauline, Norfolk Posted on 15/08/2016 , work completed 15/08/2016
Excellent service
Customer Service
Quality
Value
Superb service - very impressed. Many thanks, much appreciated.
Pamela, Norfolk Posted on 10/08/2016 , work completed 10/08/2016
Happy to recommend
Customer Service
Quality
Value
Efficient, friendly service. Arrived promptly, careful.
Linda, Norfolk Posted on 09/08/2016 , work completed 09/08/2016
Professional & friendly
Customer Service
Quality
Value
The team who handled our move were friendly and very helpful. They handled all our furniture with care. This is the second move the company have handled for us and we would use them again.
Gabrielle, Norfolk Posted on 04/08/2016 , work completed 04/08/2016
Fantastic job - polite and hardworking
Customer Service
Quality
Value
Good communication. Turned up on time. Worked professionally and quickly throughout the day.
Owen, Norfolk Posted on 29/07/2016 , work completed 29/07/2016
Professional job
Customer Service
Quality
Value
The 2 men were promptly on time in the morning, did not rush nor did they doddle. Satisfied. Very good job.
John, Norfolk Posted on 29/07/2016 , work completed 29/07/2016
Excellent service
Customer Service
Quality
Value
Quick & efficient staff most polite & obliging.
Stephen, Middlesex Posted on 26/07/2016 , work completed 26/07/2016