Endorsed by Which?

Hadley & Ottaway Limited

4.9

338 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
338 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
My Review
Customer Service
Quality
Value
Excellent
John, Leicestershire Posted on 22/09/2016 , work completed 22/09/2016
My Review
Customer Service
Quality
Value
Professional service
Charles, Suffolk Posted on 19/09/2016 , work completed 19/09/2016
Good job
Customer Service
Quality
Value
The removers did a very good job, despite very wet weather conditions and difficult access. At the end of the day they ensured we were happy with where they had put the furniture offering to move anything that was not right. Staff were pleasant and efficient.
Denise, Norfolk Posted on 16/09/2016 , work completed 16/09/2016
My Review
Customer Service
Quality
Value
Very good indeed
James, Lanarkshire Posted on 14/09/2016 , work completed 14/09/2016
Prompt and professional
Customer Service
Quality
Value
Friendly & courteous crew moved our furniture to our new residence in a timely and extremely competent manner.
Rodney, Norfolk Posted on 05/09/2016 , work completed 05/09/2016
Excellent job
Customer Service
Quality
Value
All personnel were polite, knowledgeable and helpful. The removal men were cheerful and worked really hard doing a difficult job with transfer from large lorry into van and then the stairs!
John, East Sussex Posted on 30/08/2016 , work completed 30/08/2016
Very satisfactory
Customer Service
Quality
Value
Very good - no complaints.
Lena, Suffolk Posted on 26/08/2016 , work completed 26/08/2016
Excellent all round
Customer Service
Quality
Value
Staff were fantastic actually doing the job. flexible & friendly. Support/admin staff efficient. Great all round.
Elizabeth, Derbyshire Posted on 23/08/2016 , work completed 23/08/2016
Absolutely fabulous
Customer Service
Quality
Value
Totally professional, great team of lads- Nothing too much trouble- Did what they said on the van! Used them twice and recommended to friends.
Pauline, Norfolk Posted on 15/08/2016 , work completed 15/08/2016
Excellent service
Customer Service
Quality
Value
Superb service - very impressed. Many thanks, much appreciated.
Pamela, Norfolk Posted on 10/08/2016 , work completed 10/08/2016