After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.
Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.
At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.
Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.
Linda, NorfolkPosted on 09/08/2016, work completed 09/08/2016
Recommended
Professional & friendly
Customer Service
Quality
Value
The team who handled our move were friendly and very helpful. They handled all our furniture with care. This is the second move the company have handled for us and we would use them again.
Gabrielle, NorfolkPosted on 04/08/2016, work completed 04/08/2016
Recommended
Fantastic job - polite and hardworking
Customer Service
Quality
Value
Good communication. Turned up on time. Worked professionally and quickly throughout the day.
Owen, NorfolkPosted on 29/07/2016, work completed 29/07/2016
Recommended
Professional job
Customer Service
Quality
Value
The 2 men were promptly on time in the morning, did not rush nor did they doddle. Satisfied. Very good job.
John, NorfolkPosted on 29/07/2016, work completed 29/07/2016
Recommended
Excellent service
Customer Service
Quality
Value
Quick & efficient staff most polite & obliging.
Stephen, MiddlesexPosted on 26/07/2016, work completed 26/07/2016
Recommended
Excellent, couldn't recommend enough.
Customer Service
Quality
Value
This company was fantastic; helpful and were a really great service for our big move.
Joanna, Tyne and WearPosted on 21/07/2016, work completed 21/07/2016
Recommended
Great movers
Customer Service
Quality
Value
Hadley and Ottaway were professional and prompt from our initial enquiry, the survey at our house, through to the day of move. The removal was all according to plan. Above all, they are nice people to deal with.
Michael, NorfolkPosted on 13/07/2016, work completed 13/07/2016
Recommended
Absolutely amazing
Customer Service
Quality
Value
We used Hadley and ottoway as we had used before. All we can say is the team who moved us were amazing. Faultless. Made a stressful day easy to cope with.
Malcolm, NorfolkPosted on 29/06/2016, work completed 29/06/2016
Recommended
Stress free move
Customer Service
Quality
Value
The trader was prompt, polite & professional at all times. Very helpful with items I could not pack - e.g. pictures - expertly packed by trader. Excellent, as booked at short notice.
Susan, MerseysidePosted on 28/06/2016, work completed 28/06/2016
Recommended
Absolutely brilliant
Customer Service
Quality
Value
4 Strong young men moved all our possessions in a very professional manner, they were faultless.
Teresa, NorfolkPosted on 21/06/2016, work completed 21/06/2016