Endorsed by Which?

Hadley & Ottaway Limited

4.9

328 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
328 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Very professional
Customer Service
Quality
Value
Company easy to deal with, friendly crew. Everything went to plan.
Mark, Norfolk Posted on 28/01/2016 , work completed 28/01/2016
Saved on the stress!
Customer Service
Quality
Value
Very friendly & efficient operators, made the nightmare more like a dream.
Anthony, Norfolk Posted on 21/01/2016 , work completed 21/01/2016
Very professional
Customer Service
Quality
Value
The guys worked very hard & took exceptional care of our possessions. Friendly & professional service. Have already recommended them & would happily do so again.
Hayley, Cumbria Posted on 20/01/2016 , work completed 20/01/2016
My Review
Customer Service
Quality
Value
We ere very pleased with the removal men. All very good. Polite helpful and careful with our goods and property.
Wendy, Norfolk Posted on 15/01/2016 , work completed 15/01/2016
Prompt - disappointing overall
Customer Service
Quality
Value
Arrived on time, pleasant team helpful. However, the quote stated that our furniture would be wrapped to protect against damage. It wasn't!! On the whole, the job was finished on time, but we discovered damage to the front of my yew side board which cannot be covered up as it is a gouge.
Helen, Norfolk Posted on 09/12/2015 , work completed 09/12/2015
Very good planning
Customer Service
Quality
Value
What they told us to start with they delivered it to plan. All the staff were very helpful and did a good job.
Peter, Norfolk Posted on 29/10/2015 , work completed 29/10/2015
Very Happy!
Customer Service
Quality
Value
They moved us 250 miles. It was stressful buying the house but the move was easy. They did this over 3 days
Which? Trusted Traders Consumer Posted on 10/08/2015 , work completed 10/08/2015
Recommended
Customer Service
Quality
Value
We moved from Peterborough to North Leffenham (roughly 20 miles). It was a big move - just 1 day. We were pre-packed before. We found their details via a card that was sent through the door. very happy with the service.
Which? Trusted Traders Consumer Posted on 30/07/2015 , work completed 30/07/2015
Amazing!
Customer Service
Quality
Value
This was a 3 day move. It was a packed up the 6 bedroom house (and business which we run as a clay shooting pigeon ground) whole. We moved from North Norwich to South Norwich and they were excellent. I couldnt fault them in any way whatsoever. They packed over 2 days then moved us on 3rd day.
Which? Trusted Traders Consumer Posted on 01/06/2015 , work completed 01/06/2015