Endorsed by Which?

Hadley & Ottaway Limited

4.9

351 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Member of the British Association of Removers

https://www.bar.co.uk

About

Since 1928 Hadley & Ottaway has been a household name for removals, and in particular removals in Norwich. With 90 years experience, carrying out careful shipping, removals and storage services for some of the most discerning clients. No job is too big or too small for our team of expert removals staff.

At Hadley & Ottaway, everyone cares about your move. Many of the removals and office staff have been with the company for years and really understand just how important it is for removal companies to make sure that everything goes smoothly with your relocation. Our experience means that we can make moving home or office as seamless as possible, relieving you of any stress or worry during the moving period.

Our head office is based in the East Anglia region - this is the centre of operations as there is a dedicated training room, where new recruits and 'old hands' learn to pack delicate porcelain, barometers, grandfather clocks and pianos.

What we do

  • Removals

    • Home removals
    • Storage services
    • International removals
  • More Services

    • office relocations
    • piano specialist
    • cambridge removals

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
351 reviews
Customer Service
4.9
Quality
4.9
Value
4.8
Sort by
Great service
Customer Service
Quality
Value
The two five chaps who arrived, on time, were great. They completed the move in a most professional way. I would recommend this company to anyone.
Alex, Norfolk Posted on 24/04/2016 , work completed 24/04/2016
Amazing crew, very professional & speedy
Customer Service
Quality
Value
Our four man crew arrived in Herts on time on moving day & got straight down to business. Had a great system in place to empty our house, each one knowing exactly what needed to be done & when. Very friendly young men, very aware how upset I was leaving my home of 38 years. Had little upset when our buyers removers arrived two hours too early! But our crew behaved with such professionalism & was just great, vacated before 2pm, on target. Second day in Norfolk was just fab, two of the crew arrived on time to unload into our new home & both were just fabulous.
Cathy, Norfolk Posted on 14/04/2016 , work completed 14/04/2016
Prompt & professional
Customer Service
Quality
Value
Every helpful and courteous, from office staff to removal chaps. Removal chaps happy to do as you wish, cheerful and polite. Worked very hard without many stops.
Kathy, Lincolnshire Posted on 07/04/2016 , work completed 07/04/2016
Professional, polite, perfect
Customer Service
Quality
Value
Everything I wanted. Painless!
Peter, Norfolk Posted on 06/04/2016 , work completed 06/04/2016
My Review
Customer Service
Quality
Value
Excellent service
Kelly, Norfolk Posted on 05/04/2016 , work completed 05/04/2016
My Review
Customer Service
Quality
Value
Very efficient, made moving less stressful. Pleasant and polite.
Barbara, Norfolk Posted on 02/04/2016 , work completed 02/04/2016
Excellent service, cannot be faulted.
Customer Service
Quality
Value
All aspects of the service provided were carried out with great efficiency. The staff were courteous and helpful and everything ran very smoothly as planned.
Norma, Norfolk Posted on 30/03/2016 , work completed 30/03/2016
Pleasant & obliging
Customer Service
Quality
Value
Everyone involved were very helpful and professional. All want to plan on the day, from the time of arrival to their departure. They made sure we were as stress-free as possible, helping with dismantling awkward or large items and then re-assembling at our new home. Much appreciated.
Janet, Essex Posted on 29/03/2016 , work completed 29/03/2016
Seamless service
Customer Service
Quality
Value
From beginning to end the service we received was exceptional. Professional and reliable team. Moving an office of 100 staff was slightly daunting but H & O were always on hand to help.
Kathryn, Norfolk Posted on 23/03/2016 , work completed 23/03/2016
House removals? Fabulous!
Customer Service
Quality
Value
Brilliant job, men worked so hard for us packing whole house & moving us, Nothing too much trouble. All so polite and helpful. Made as stressful time so much move manageable. Thank you!
Stephen, Norfolk Posted on 16/03/2016 , work completed 16/03/2016