Hadley & Ottaway Limited

We used Hadley and Ottaway for 5 months storage and then removal out of county. They were very polite, highly efficient and the removal men were extremely helpful. They were a really reasonable price for the work they did. The were great with the dog and the children. Very hard working firm. Highly recommend.

Our move was done on the two hottest days of the year. The crew worked tirelessly and uncomplainingly, particularly as the location of our house in Norwich meant everything had to be carried an extra 40 yards. Everything was delivered as requested and without any damage. There were several delays in the build up to the move, including a postponement and a late cancellation which cost us, but was obviously not the fault of the firm. The crew were helpful and pleasant throughout, and anxious to ‘get it right’, always asking if there was any doubt about where something was to go. On arrival at the new house, they had to wait nearly three hours while the estate agents managed to establish that the keys should be released. Again, they did this without complaint. We have no complaints whatsoever about the service Hadley and Ottaway provided.

We had you move house for us, the general service was good but the Piano was not correctly wrapped as we were told it was going to be and was damaged during the move. A grandfather clock was also damaged. We see the clock fall over and the staff admitted this. They have not admitted to damaging the Piano so I can't even get the insurance to pay for the damage. I will be pursuing a claim through the courts if need be but this is not my prefered choice.

It is over sixteen years since we last used Hadley and Ottaway to carry out our house move and before that in nineteen eighty three. That must say something about our experience of the well organised and smooth operation which characterises the way Hadley and Ottaway perform. There was, once again, excellent communication and a willingness to be adaptable especially once exchange and completion dates were on the table. Packing materials arrived in good time for us to start on the mammoth box filling and part of that adaptability was exemplified by providing us with an extra pair of hands to pack pictures on removal day. We were delighted with the way Steve and his team worked on day one so that on day two tasks of garage and garden clearing were accomplished in comfortable time. It was a little disconcerting to see both vans leave for our next property destination while we waited for the green light of completion confirmation. By the time we arrived they had already virtually completed the garden/garage off load. They steadily filled up our new home with boxes, pictures and furniture and were instrumental in enhancing contact with our new neighbour - she very kindly made tea/coffee for all of us. Overall the team worked hard, were always attentive and with good humour at all times. Steve may have had some concerns about schedule overrun but we are truly grateful for excellent planning from start to finish. Quick to collect the packing materials after moving and no breakages. A mastermind removals.

Moving house can be a very stressful experience, a key part of which is transporting your possessions safely and cost-effectively. It is critical that you pick a reliable firm to relieve the worries of doing so. I chose Hadley & Ottaway (H & O), based in Watton, Norfolk. Following a visit from Chris Howlett, Senior Sales Executive, I received a sensibly priced quotation for my family’s move. Based on Chris’ assessment of items to be moved I was provided with appropriate packing materials and details of the proposed move. Like so many moves competition can be difficult to predict and ensuring your movers can meet your completion date is extremely stressful. Darren and the office staff at H & O ensured we were able to move on time. Ross and a team of four were absolutely superb in moving us. Throughout the operation, they were exceptionally careful, thorough, happy to accept changes, quick and cheerful. No property was damaged. I thoroughly recommend Hadley & Ottaway, an excellent firm, to move you.

Hadley & Ottaway have moved us twice the most recent being 2nd February. In addition, we have also used their storage facility. We had some difficult times before completing our new house purchase on the 2nd February and during that time Hadley staff were so supportive and flexible. Could not recommend this company high enough.

Staff from Hadley and Ottaway were with us for 3 days, packing up some of our belongings to go into storage, packing up and then moving us with the rest. From the minute we made contact with Hadley and Ottaway for a quote, to the day they came back to collect empty boxes from our new home the service was outstanding. So professional in everything they do. The lads that were with us for the three days were knowledgeable, professional and fun. The move went so smoothly and made what could have been a stressful few days into a calm and happy experience. Our possessions were treated with respect from the valuable antiques to the cutlery! Would so very highly recommend Hadley and Ottaway.

The team at Hadley and Ottoway delivered outstanding service from beginning to end of my house move. They were in constant communication with me and the process was simple and smooth from first booking the move date, to the consultant coming to give a quotation, through to the house move day. On move out day, the team were professional, polite, friendly and communicative throughout, in fact they were joy to have with us all day! After the move I received an email to make sure the move had taken place well and all was fine. I would definitely recommend Hadley and Ottoway to anyone moving house.

Prior to our move on the 11th October we had an estimator arrive to assess the quantity of the move. In the lead up to the move 90 boxes duly arrived for us to pack! On the day of the move we were greeted by the two man team who worked efficiently through the packing and loading process: this included the careful packing of our china and glassware. The two man team were both courteous and professional throughout. They advised that it would be approximately two and a half hour journey to our destination. After this two and a half hour journey to our destination they still maintained their professional and courteous approach regarding the unloading of our possessions. We could not fault their diligence and hard work during the course of the move to our new home. We would happily recommend Hadley & Ottaway to anyone seeking to move house.

I used Hadley and Ottaway for my recent move, but I had used them before and had found them to provide an excellent, competitively priced service. Again, they were prompt, efficient, very careful and extremely polite and considerate throughout the whole move. I would thoroughly recommend them to anyone wanting a top notch removals company.