Hadley & Ottaway Limited

Despite late changes of move date and uncertainty of when the new-build would be completed, the 3-day house move, including packing, went as smoothly as possible. From the initial contact with Darren, through the necessary admin steps, to the move itself, everything was first class. The fact that the cost was the lowest of five quotes is a welcome added bonus.

Hadley and Ottaway undertook our move very professionally, we decided to pack our selves. Hadley and Ottaway, provided the packing materials a week before the move, there was more than enough, however if we required more we were informed to let them know. On the day of the move they arrived at 0700 and started moving our items straight away. They provided wardrobe boxes on the day of the move, as they made up the boxes they gave them to my wife to load. The staff of Hadley and Ottaway were very professional and polite, they took good care of the flooring ensuring that carpets were covered both on the out and the in. They took good care of our furniture and loading the boxes. After all our items had been loaded into the vehicles the team left the property, after we had completed a thorough check to ensure nothing had been left behind. The senior member of staff provided us with his mobile phone number, so that we could contact him once all monies from the sale and purchase had gone through. Once we received the keys to our new property we contacted the member of staff to inform him. They were at the new property within 10 minutes, it only took them 2 hours to unload the two vehicles. After the move, once we had emptied all the packing boxes, we gave them a call to come and collect them, which they did within two days. It is good that they reuse as much of the packing material as possible, which saves going to landfill.

Hadley & Ottaway moved us from Essex to Norfolk. From the initial in person visit from Chris to quote for the work, we felt we were in safe hands. We were not disappointed in any aspect of the move. All of the team worked very hard, and remained friendly and cheerful throughout the three days despite challenging weather. We do not have any hesitation in recommending this company and its staff, and should we ever move again they would be our first choice. Thanks again to all at Hadley & Ottaway.

Hadley and Ottoway moved me into a two bed bungalow. They had to go in through the garage and via the narrow kitchen door. Nothing was too much trouble for them They covered the new carpet on the way in and also the door. Everything was done professionally, loading the lorry was no problem and they listened to where I wanted things put. Nice and friendly and very positive attitude. I was very pleased with their work. Everything was done to the agreed schedule and the preliminary meeting went well with good communication from the firm.

Picked up the furniture on the Friday and delivered on the Monday afternoon. Very professional and courteous. Covered the floors with mats especially in our new place with cream carpets. Every time I emailed the office to keep them updated re exchange dates, they always replied quickly. We could not fit a large removal van on the road we were moving out of so they used a smaller van to transport our goods. Excellent service and a very competitive quote. Would recommend.

A business is only as good as its weakest team of operatives . On our removal day we experienced the most appalling service from this company. Moving home is regarded as one of life's most stressful events and the low standard of service we experienced from this companies operatives just had to be seen to be believed. We are well past the date of the actual removal but some of the consequences will remain with us long term and the management team showed little concern at all. We complained to WHICH and they sent us a form relating to a construction project! That says a lot about them too.

We had lived in the same house for 46 years, so moving was emotionally and physically quite a big deal for us. Our son had worked for Hadley and Ottaway when he was a student, so we knew the company proved good staff training and maintained high standards. I can honestly say that the team surpassed our expectations. They were very efficient, helpful, flexible and had a good sense of humour which made the whole thing far less stressful than we had anticipated. Highly recommended!

I can't recommend this removals company highly enough, from start to finish the service they provided was absolutely exceptional. Thanks to Chris you were so friendly and helpful when you visited to provide the quote, I can't praise you highly enough same goes to Kerrie, Darren and all the team. Thanks also to the team on move day you were absolute professionals nothing was too much, you helped reduce stress and couldn't have been more helpful. Bunce, Shaun and Mark you all amazed us I again can't praise you all highly enough, I know we wouldn't have managed without you and I highly recommend to all.

We cannot praise this company and its staff too highly. Ours was a substantial move (approx 200 boxes) and H&O handled it well; on schedule and without hassle. They are professional, methodical, careful and cheerful. Moving is stressful, but H&O's people reduced the pressure! The men who carried out the move were a joy to work with; thorough, considerate and good-humoured. They did a great job for us, and we would certainly use H&O again.

The whole process of moving with H&O was very professional and efficient. I would use them again and/or recommend to others.