My Harvey water softener recently failed after 5 and a bit years. I initially called Kindwater for a repair, but it was found that my Harvey softener had a split tank and was unrepairable. I was recommended to replace it with a Kinetico softener and this was duly fitted a week later. Despite the shock of having to replace my softener, I'm glad I did. I am now experiencing much softer water than I ever did with the Harvey, and I am absolutely delighted with the Kinetico and would happily recommend them to anyone.

We were exceptionally impressed with the service Kind Water provided both before and after placing our order for two Kinetico water softeners. Their staff are very knowledgeable and helpful at all times. The installation of the softeners was carried out efficiently by a competent and friendly engineer who took the time to explain the operation of the softeners and answered all our questions. We would be happy to recommend this company to future customers who are looking to purchase a new water softener.

Excellent service received from KindWater, from enquiry to installation. So far very pleased with the product and the kettle has almost descaled itself after only 10 days! Phil was polite and prompt and answered any questions we had. All round good service, and we have already recommended to friends and neighbours. Thank you.

I arranged a visit from Kind Water's engineer to inspect our set-up. The visit was friendly, informative and straight forward, no heavy sales, no question left unanswered. We were given a quote and we were left in peace. We decided to go for the Kinetico Maxi. The date was arranged and sure enough, at the specified time the same engineer arrived and did a perfect plumbing job to install the Softener. Service with a smile and all is good. These guys are a credit to the profession. Well done. BTW I get the same friendly interface when I call or email. A great team. Thank you.

Water softener and workmanship outstanding and so helpful I have noticed the difference within a week it removes the build up on taps and also in the kettle saves me money as I do not need to buy bottled water anymore the taste is perfect Thank you very much for your help

It's years since we last had a water softener and that didn't end well and we have tried various solutions since but the hard water has persisted. Then a friend showed us their KindWater softener so we followed it up with a visit from the company, did some research and decided to go for it. The company was a pleasure to deal with and the installation really easy and since then we have enjoyed - for the first time in many years - lovely soft water. The salt blocks are a doddle to use - so different to the messy and heavy bags of salt tablets we used in the past, which rusted our kitchen cupboard fittings. The water softener doesn't take up much space under the sink, is quiet in operation and the salt blocks last quite a while and are easy to reorder. So we're really glad we got a KindWater water softener.

Our old water softener was leaking badly so decided to get a new one - it was beyond repair. From the first contact they were very polite, efficient and professional. The work was done very quickly and when they came to look at the job switched the water off to the old sodtener to save further flooding. The engineer came when expected and quicker than other businesses we had contacted. The engineer was very polite and explained how the water softener worked and how to use it. We were also given details of their free delivery service of replacement salt. They took away our old softener and replaced the salt tablets with the new blocks of salt. The price that was given was adhered to - so no unexpected extras. I would thoroughly recommend this company and engineer for their no nonsense, polite and efficient service from first contact to after completion of the work.

From the initial site visit through to installation, everything has been handled in a very efficient manner with no fuss. The product itself is excellent, and other than needing to keep an eye on salt levels, you tend to forget it’s there. It’s not cheap, but good quality kit rarely is. I would not hesitate to recommend KindWater.

We are a large household (4A3C) and had gone through two water softeners which were not really man enough for the job. Studying reviews the Kinetico looked promising so I contacted them and they referred me to Kind Water. The engineer called and after some discussion we opted for a Kinetico Premier Maxi. Advantages were capacity (twin tank), no electrics required and 10 year guarantee. I was quite comfortable with the call and didn't feel any high pressure being applied. There was also the benefit of a discount and 10 month 0% finance offer. The softener was installed successfully within days and, albeit expensive compared with some other models, to date we are extremely happy with our choice of machine and company. I would happily recommend Kind Water and Kinetico if you're in the market for their products.