My initial telephone enquiry was dealt with very well and left me with a very good impression of this company. The pricing structure, the initial site survey, and my options following the survey were clearly explained. Within just a few days, an engineer's visit took place and our new Kinetico softener was installed on the same day. The KindWater engineer, Phil, was punctual and courteous. He explained clearly the survey and installation process and he provided a written quote and asked our agreement before going ahead with the work. The installation was done cleanly, and considerately. The functioning of the water softener was clearly explained and all of our questions were answered in a most friendly way. Following this experience I would wholeheartedly recommend KindWater.