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KindWater Water Softeners

4.9

194 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
194 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Replacement Water-softener
Customer Service
Quality
Value
When I experienced very low flow my plumber diagnosed the existing softener was at fault, it was easily bypassed... and I called KindWater. They had originally installed it, over 14 years ago. The office were able to give me a clear guideline on replacement costs and they arranged for an engineer to visit and that he would either service/repair or give me a proper quote. Jamie arrived on time and explained that he could try to "recharge" the old softener but that at over 14 years old he would not be able to guarantee the work (approx £400) would be a fix. Jamie gave me full details of the replacement options and I made a free choice. --- Today was the installation day. Appointment time was 2pm and Jamie arrived at a quarter to. All the work was completed to my satisfaction and Jamie left my kitchen the way he found it. I was happy that Jamie was able to fit the new softener as he had already made great friends with my rescue dog. --- I would highly recommend KindWater Ltd, Pettistree, 100%
Customer in Suffolk Posted on 02/07/2024 , work completed 02/07/2024
Excellent Job Done
Customer Service
Quality
Value
Had a water softener and filter fitted by Jamie he did an excellent job we are very pleased with the out come Would have no hesitation in recommending
Customer in Suffolk Posted on 02/06/2024 , work completed 01/05/2024
Excellent Customer Service
Customer Service
Quality
Value
From initial contact with Kirsten and installation by Jamie I was very impressed with the service we received. Jamie was able to provide solutions to a tricky installation which was both professional and courteous. Very happy to recommend.
Customer in Suffolk Posted on 22/05/2024 , work completed 16/05/2024
Water softener installation
Customer Service
Quality
Value
We had our water softener installed by Jamie today and he has done a superb job. Jamie has gone above and beyond in find the right solution for us and he has done a very clean install. We are very impressed and super happy to have had such a pleasant experience with Jamie and Kindwater All the best Dan
Customer in Essex Posted on 07/05/2024 , work completed 07/05/2024
Professional, kind and polite
Customer Service
Quality
Value
I really appreciate the work done by Jamie and Andrew in fitting the new water softener and drinking water filter. Jamie came by thrice on request because we faced quite a challenge with the pipe works in our new home. He was patient and took the time to find a solution with us. The end product was neat pipe work and softened water finally. Its been almost a month and the salt consumption is one third of my previous softener of a well known company. I am so glad we went with Kind water this time. The prices are competitive and customer service patient and understanding. Thank you KindWater.
Customer in Essex Posted on 01/05/2024 , work completed 18/04/2024
Installed Kinetico premier compact water softener and associated pipework
Customer Service
Quality
Value
Good work done to high standard. Pleasant installer, Jamie, good worker, efficient, polite, friendly.
Customer in Suffolk Posted on 01/05/2024 , work completed 29/04/2024
Very Happy
Customer Service
Quality
Value
Jamie came to my home today to do a small repair on my water softener pipes, I was greeted with a smile he was very polite Took his shoes off before entering my home which made me extremely happy,Jamie arrived Half an hour early, He was very knowledgeable New exactly what he was doing, Got the job done Efficiently and quick, And tidied up after himself, Thank you, Jamie, 10/10 from me,
Customer in Essex Posted on 24/04/2024 , work completed 01/04/2024
Water softener
Customer Service
Quality
Value
This was very easy all round. Called May an appointment, the man came on time, nice and polite and knew what he was doing. Next time it needs a service I will be calling them to do it.
Customer in Suffolk Posted on 22/04/2024 , work completed 19/04/2024
Great new softener v quick
Customer Service
Quality
Value
Jamie was able to come and check and then replace my faulty water softener in just 8 days. He quickly diagnosed the fault, made it work temporarily and then gave me very clear options to replace it with no pressure in any way. The different ways to pay are very welcome in slightly straightened times. Thoroughly recommend all round - thank you!
Customer in Suffolk Posted on 16/04/2024 , work completed 16/04/2024
End to a nightmare !
Customer Service
Quality
Value
For years we have put up with a totally inappropriate on / off valve to our outside tap. Jamie came / saw / conquered within about 20 minutes and we are delighted that such poorly designed plumbing is no longer something to be concerned about. PS. Jamie arrived on time, maybe on the early side even. He is very personable and we wouldn't hesitate to recommend him and KindWater Softeners.
Customer in Suffolk Posted on 15/04/2024 , work completed 15/04/2024