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Trusted Traders

KindWater Water Softeners

Logo on white
Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
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4.9

112 Reviews

About

KindWater’s experienced team is led by a former industry association Chairman and we have successfully installed thousands of water softeners. We are large enough to be professional, small enough to take a personal care. Which is why our customer satisfaction surveys consistently show 60% delighted, 36% pleased, 4% satisfied and 0% unhappy.

What we do

  • Plumbers

    • Water softener installation and maintenance
  • Handyman and home maintenance services

  • More Services

    • domestic and commercial salt sales

Customer reviews

Reviews summary

4.9
112 reviews
Customer Service
5.0
Quality
4.9
Value
4.8
Sort by
Fantastic Service For Fantastic Products
Customer Service
Quality
Value
The Kind Water team have been fantastic throughout this process. First they visited our house and explained the product and did a really thorough job of exploring the different installation options we had. This entire process was free. There was then a gap of 3 months until we decided to go ahead, and they were happy to honour the price. The installation process itself was completed in a day, which included installing a water softener outside in a weather protected case, and installing a water filtration system in the house. The quality of the workmanship is faultless, and again the thoroughness that the staff went through to ensure everything was exactly how we wanted it was exceptional. In terms of the product itself we could not be happier. We were at the highest end of hard water, with just over 400 calcium carbonate parts per million, which is unusually high. Over 400 tips the scales when the department of health do not recommend drinking water that has been through a softener requiring that much of a calcium reduction. This led to our decision for the filtration system as well. All of this was in consultation with the Kind Water staff who were objective, friendly and helpful. At no stage did we feel under any pressure, and the overwhelming impression was of a company and team who know their product and market extremely well. Now we have softened water for washing and appliances, and filtered water for drinking and using in kettles and coffee. Fantastic!
Customer in Suffolk31/12/2018
Faultless CustomerService
Customer Service
Quality
Value
And the water softener is pretty good as well ! Sound advice , no pushy sales. Easy payment scheme was most welcome
Customer in Essex07/12/2018
Wonderful product and service
Customer Service
Quality
Value
My first water softener, amazing product and service. All my questions were patiently answered. Everything was explained to me; I have nothing negative to say. The Engineer Andrew was very helpful.
Customer in Cambridgeshire06/12/2018
Great Service
Customer Service
Quality
Value
All work installing a water softener carried out efficiently and on schedule. Friendly company to deal with, personable and helpful. I would highly recommend this company
Customer in Cambridgeshire06/12/2018
Brilliant from start to finish
Customer Service
Quality
Value
Having been told by other installers that a water softener was not possible in my home I was delighted to find KindWater whose engineer said he would find a way - and he did! It may not have been a standard installation as it involved boring quite a few holes in quite a few walls but everything was done with the utmost care - and good humour. I am delighted with the Kinetico water softener and have nothing but praise for the engineer. A fantastic service from start to finish.
Customer in Norfolk26/11/2018
Kinetico 2020c Bought and relocated.
Customer Service
Quality
Value
After doing an evaluation of 6 companies and models when our old one died we bought a Kinetico 2020c in October 2016 from Kindwater Suffolk . The regeneration start-up on metered use was new to us but excellent technical details explained during Fee home survey.The supply and installation in our apartment was trouble free and much easier to load with the two blocks of salt rather than from bags. Easily commissioned and trouble free. We recently moved house and the Kinetico came with us as our usage was the same . The re-installation was done well and quickly and the technician was extremely thorough and helpful. The cost was no more expensive than other quotes and of course or warranty was not effected. Salt deliveries are easy to organise in East Anglia and no problem. Not the cheapest but a great purchase.
Customer in Norfolk26/11/2018
Installation of Kinetico
Customer Service
Quality
Value
Extremely happy with the service I have received from all the team at KindWater, from initial enquiry right through until after installation. I am really enjoying the soft water and my eczema issues have certainly improved. Wouldn't be without one now.
Georgie30/10/2018
Very happy
Customer Service
Quality
Value
My first water softener, fitted with care and consideration. All my questions were patiently answered. Everything was explained to me; I have nothing negative to say.
Karen Sutton27/10/2018
An excellent service
Customer Service
Quality
Value
This was our first water softener and we were initially unsure whether or not to install one. We were given clear information, promptly, and this was followed up by an efficient service. The engineer was careful and meticulous in his work, taking time to explain both the working of the softener and how to maintain it. All members of staff were courteous and considerate. We're delighted that we decided to go ahead.
EddieC16/10/2018
So pleased to have found Which Trusted Traders
Customer Service
Quality
Value
Having decided we would install a water softener, we hadn't the faintest idea who to approach - any source of information, the problem being that any source of information would also be trying to make a sale, and would therefore not have our best interests at heart. There was no feeling at all from Kindwater of being given anything but good advice. The 10-months no interest payment scheme removed any doubt. A pleasure to do business with.
Keith Dunbar13/10/2018