We were impressed with the fact that the person coming to assess our kitchen and give us a quote was the same person who was going to fit it. This meant that the project was thoroughly thought through, and potential problems identified and worked round, which was essential because it wasn’t a standard installation. On the day the water softener was fitted, the work was complicated and conditions cramped (the softener had to be fitted next to a downstairs loo, with pipework coming through from the boiler cupboard the other side of the wall). But the engineer remained calm, cheerful and efficient, and the job was done more speedily than predicted. Since then, we’ve been delighted with the quality of our water.