Endorsed by Which?

Lock Assist Limited

4.9

159 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we are the ones to call, 24 hours a day.

Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.

But you needn't despair. We sort out these sorts of problems daily and with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.

What we do

  • Locksmiths

    • Emergency locksmith service
  • Double glazing

    • Double glazing repairs
    • Double glazing suppliers
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
  • Security equipment suppliers and manufacturers

  • Carpenters

  • Doors

  • More Services

    • safe opening
    • supply
    • installation
    • master systems
    • key cutting

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
159 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Specialist Keys Cut
Customer Service
Quality
Value
I have just received excellent service from Lisa and the team at Lockassist. She emailed and phoned me promptly as I had to get special keys cut. They were cut and I received them by registered post the next day. Brilliant service from a very friendly helpful company. Highly recommended.
Customer in West Sussex Posted on 28/01/2019 , work completed 24/01/2019
Lock/door adjustment
Customer Service
Quality
Value
An excellent job expeditiously carried out. Paul was amiable and courteous, he arrived on time and explained what was wrong and corrected the faults. All of the work was carried out within the basic charge which was quoted when I requested the visit. I would have no hesitation recommending this company and will use it again if the need occurs.
Customer in West Sussex Posted on 08/01/2019 , work completed 08/01/2019
Excellent service
Customer Service
Quality
Value
Paul came out to us in Chichester from his base in Hayward’s Heath. Arrived on schedule and did a first rate job changing all the locks on a house we had just moved into. Polite, timely and good value for money. Highly recommend.
maggiebris Posted on 05/12/2018 , work completed 05/12/2018
Excellent service
Customer Service
Quality
Value
Lock Assist serviced the door latch on a multi-point locking upvc door and replaced the springs for me. It now operates better than ever before.
Malcolm Posted on 06/09/2018 , work completed 06/09/2018
Great all-round service
Customer Service
Quality
Value
I've been to Lock Assist before to buy parts and have always found them helpful and a pleasure to deal with. On this occasion I had to call them out as our front door lock had jammed, and they responded very quickly and efficiently, getting us secure until a part could be ordered, and managing my expectations in terms of the likely cost. They then returned to fit the part and repair the door - all done quickly and efficiently. A pleasure to deal with a company that values customer service and I have no hesitation in recommending them
Alan Girling Posted on 07/08/2018 , work completed 07/08/2018
Safe Purchase
Customer Service
Quality
Value
I bought a safe from Lock Assist. They had been recommended by a friend and he gave them a glowing reference and I'm not surprised- helpful and knowledgeable. Great customer service- when these days that's really unusual- and when I needed some additional information later they called me straight back. Just brilliant! Cannot recommend them highly enough.
finknottle Posted on 18/07/2018 , work completed 18/07/2018
Efficient and effective
Customer Service
Quality
Value
Very pleasant man-cost more than expected, but carried out efficiently slight delay in arriving but it was not an emergency call-out so not critical. Would recommend based on performance on this job.
David, West Sussex Posted on 29/06/2018 , work completed 29/06/2018
Great job
Customer Service
Quality
Value
Would recommend fair pricing, very friendly and knows his stuff.
Jo, West Sussex Posted on 28/06/2018 , work completed 28/06/2018
Prompt, reliable and fairly priced
Customer Service
Quality
Value
I recently employed Lock Assist to fix an exterior door that had come out of alignment and replace broken locks on several older windows. They were prompt in coming back to me with a fairly-priced quote, turned up when they said they would, did an excellent job on both the door + the windows and stuck to the quote they'd provided. Very impressed. If I need similar work to be carried out future, they'll be first on my list to call.
Andrew Crook Posted on 23/06/2018 , work completed 23/06/2018
Brilliant job
Customer Service
Quality
Value
Good job, very friendly & professional.
Monem, West Sussex Posted on 22/05/2018 , work completed 22/05/2018
The trader replied (on 01/06/2018)
Thank you, Monem - many thanks for your review and always happy to help. Lock Assist.