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Lock Assist Limited

4.9

170 Reviews

Opening Hours
Today -
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed
See customer reviews & leave a review

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we are the ones to call, 24 hours a day.

Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.

But you needn't despair. We sort out these sorts of problems daily and with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.

What we do

  • Locksmiths

    • Emergency locksmith service

  • Double glazing

    • Double glazing repairs
    • Double glazing suppliers

  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance

  • Security equipment suppliers and manufacturers

  • Carpenters

  • Doors

  • More Services

    • safe opening
    • supply
    • installation
    • master systems
    • key cutting

My work

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
170 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Recommended

Recommended

by 100% of customers
Sort by
First class service
Customer Service
Quality
Value
Having become locked out of the house due to problematic front door, contacted Lock Assist a local company. Phone answered promptly by receiver who listened to my problem and gave an instant quote to repair. The lock engineers arrived with the 10 minutes and quickly resolved the problem. Advice given and a new upgraded lock fitted which also helped us to resolve issues of leaving a key on the inside when leaving the house. Definitely an experienced company with excellent skills and communication to the customer.
Customer in West Sussex Posted on 23/03/2020 , work completed 23/03/2020
Recommended
The trader replied (on 11/05/2020)
Many thanks for taking the time to write your review - we really do appreciate it and it helps other people decide who to choose, thank you
Front door lock issue.
Customer Service
Quality
Value
Great prompt response. Arrived on time, fixed the retainer plate problem and adjusted door locking mechanism. Would certainly recommend.
Allan Posted on 27/02/2020 , work completed 26/02/2020
Recommended
The trader replied (on 11/05/2020)
Many thanks for taking the time to write your review - we really do appreciate it and it helps other people decide who to choose, thank you
Fantastic service and job well done
Customer Service
Quality
Value
From a speedy email response through to job completion, the service has been fantastic. Paul is very knowledgeable and was quick to offer advice on how to secure our property. As agreed, Lock Assist came the next morning and had the part needed on the van. Work was completed, including some necessary adjustments, and now the lock is better than ever. Nice team, great service, job done, couldn't ask for more.
Customer in West Sussex Posted on 22/01/2020 , work completed 22/01/2020
Recommended
The trader replied (on 11/05/2020)
Many thanks for taking the time to write your review - we really do appreciate it and it helps other people decide who to choose, thank you
Excellent job.
Customer Service
Quality
Value
Arrived after 10 minutes of calling. Excellent job. Very professional.
Mary, West Sussex Posted on 17/08/2019 , work completed 17/08/2019
Recommended
The trader replied (on 11/05/2020)
Many thanks for taking the time to write your review - we really do appreciate it and it helps other people decide who to choose, thank you
Rear Door Lock Repair
Customer Service
Quality
Value
Prompt, friendly, helpful, flexible and timely. The work was carried out as agreed and within budget. Highly Recommend
Mr Thompson, West Sussex Posted on 07/08/2019 , work completed 07/08/2019
Recommended
Prompt, polite and flexible
Customer Service
Quality
Value
Lock Assist fitted new locks to the front and back doors on the day we moved into our new home. They were incredibly prompt, very friendly and they made multiple visits within 24 hours to make sure the locks were exactly right - even fitting a new lock and returning the next day to change again to make the colour and size fit perfectly. I would highly recommend them.
Customer in West Sussex Posted on 01/08/2019 , work completed 01/08/2019
Recommended
Excellent from survey to completion
Customer Service
Quality
Value
I required my home and garden to be secured in time for my Grandson's next visit, he has autism. Paul and Carl where very understanding and offered professional advice. Although the quote was a little more than I hoped the work done is worth every penny. The quality of workmanship, care of my home (and dog) and professional friendly manner were excellent.
Customer in West Sussex Posted on 11/07/2019 , work completed 09/07/2019
Recommended
Great work completed competently.
Customer Service
Quality
Value
Front door lock faulty. Paul arrived on time and completed the job efficiently. Door adjusted and lock eased. All explained and completed at the cost given in advance. Certainly on my list to be used again as necessary.
Customer in West Sussex Posted on 27/06/2019 , work completed 27/06/2019
Recommended
Front door lock jammed.
Customer Service
Quality
Value
Following a phone call, Lock Assist were with us in 10 mins. Very professional, very quick and sorted our jammed lock and got us into our house within no time at all. We could not fault their service and advice. We would recommend Lock Assist to anyone
Customer in West Sussex Posted on 12/04/2019 , work completed 12/04/2019
Recommended
Very professional and went the extra mile
Customer Service
Quality
Value
Contacted Paul over the phone. Explained the work required for bathroom locks. Paul suggested a visit and he was over the next day. Looked at doors and explained the costs and materials involved. Did the work and for no extra cost removed the rattle from the front MAIN door - top service. Very prompt and went the extra mile in replacing the door handles as well. Very happy with the service and will definitely recommend.
Customer in West Sussex Posted on 11/02/2019 , work completed 08/02/2019
Recommended
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Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.

Have a question?

029 2267 0040
Mon–Fri: 9:00–17:00
Standard network rate.