Endorsed by Which?

Lock Assist Limited

4.9

161 Reviews

Opening Hours
Today - 24 hours
  • Monday - 24 hours
  • Tuesday - 24 hours
  • Wednesday - 24 hours
  • Thursday - 24 hours
  • Friday - 24 hours
  • Saturday - 24 hours
  • Sunday - 24 hours

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

About

Paul started Lock Assist in 2003 after working as a master locksmith for over 20 years. We are an Approved Company of the Master Locksmiths Association so if you need expert advice and help from time served, experienced locksmiths who know how to pick locks open if you're locked out, we are the ones to call, 24 hours a day.

Tricky locks? Difficult doors? Catchy keys? If your locks and doors start playing up and they're getting really difficult to use - maybe the key's stiff to turn or the door's not closing properly - it's always best to get the problem resolved before it gets worse.

But you needn't despair. We sort out these sorts of problems daily and with the minimum of fuss and delay. In fact, we're so sure in our abilities, we even give our customers a 100% Satisfaction Guarantee. How's that for peace of mind? And that's not just if you're locked out, it's with all our work. So whether it's a lock or a door closer to be fitted, maybe a safe to supply or just a key to cut, you're in safe hands.

What we do

  • Locksmiths

    • Emergency locksmith service
  • Double glazing

    • Double glazing repairs
    • Double glazing suppliers
  • Conservatories

    • Conservatory repairs
    • Conservatory maintenance
  • Security equipment suppliers and manufacturers

  • Carpenters

  • Doors

  • More Services

    • safe opening
    • supply
    • installation
    • master systems
    • key cutting

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
161 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Fantastic service
Customer Service
Quality
Value
Two conservatory doors in one of our properties had seized shut. The glazing company called in by our letting agents were unable to unlock the doors and damaged one of the doors in their attempts. They quoted us almost £2,000 to replace both doors. I then called Lock Assist, who were able to unlock both doors and repair the damage caused by the glazing company for just £300. Outstanding service!
Customer in West Sussex Posted on 05/11/2021 , work completed 05/11/2021
The trader replied (on 12/11/2021)
Thank you for choosing Lock Assist Ltd again to carry out work in your property. A £1700 saving is nothing to be sniffed at!! Regards, Paul.
Replaced all locks and added some new on a new (old) house.
Customer Service
Quality
Value
Paul from Lock Assist came round and replaced all the locks on this new (old) house - some of which dated back to when it was built. He arrived on time, was polite and helpful, provided an efficient service, and left everything immaculate. He showed us how each locked worked and made sure we were happy with everything before leaving. I have used Lock Assist before in my previous house and found them to be excellent then too, hence me using them again. Very professional outfit - I would highly recommend.
Customer in West Sussex Posted on 05/11/2021 , work completed 04/11/2021
The trader replied (on 12/11/2021)
Thank you for your kind review. Very pleased to be chosen again as the locksmiths to carry out work on your new house. Wishing you every happiness in your new home. Regards, Paul.
Locked out
Customer Service
Quality
Value
Locked ourselves out of the house, key left in door. Called and helpful lady organised help within 30mins. Polite and efficient locksmith turned up and door open in minutes. Would recommend for any emergency
Customer in East Sussex Posted on 03/11/2021 , work completed 03/11/2021
The trader replied (on 05/11/2021)
Thank you very much for posting your review - they are very important to our business, so thank you. Regards, Paul.
Excellent all-round
Customer Service
Quality
Value
Called on Saturday lunchtime and came out that day at a time that suited me to replace a broken Yale lock. Also fixed a small problem with the mortice lock without needing to ask. Very friendly and highly recommended.
Customer in Surrey Posted on 01/11/2021 , work completed 30/10/2021
The trader replied (on 05/11/2021)
We are always happy to help and fit in with your timescale - after all, you're the customer! Thank you for your kind review. regards, Paul.
Very Accommodating
Customer Service
Quality
Value
I locked myself out early on a Saturday morning, called Lock Assist and they were here within 30 minutes - no damage, no need for new keys or locks I would highly recommend them and wouldn't hesitate to use them again (though hopefully won't have to) I would have given 5 stars for everything but it was quite expensive and I was completely stuck so had little choice - but what price do you put on someone coming to your rescue so quickly when you've done something so dumb!
Customer in West Sussex Posted on 10/10/2021 , work completed 02/10/2021
The trader replied (on 13/10/2021)
Thank you for you taking the time to write your review. We strive to gain access non destructively by picking open and with bespoke tools and feel we are competitively priced and considerably less than those that advertise £49 and the customer ends up getting their lock destroyed (and sometimes the door) and get a bill for £800 which often includes unnecessary work and highly inflated lock prices. Regards, Paul.
Great work, really nice people
Customer Service
Quality
Value
We had a metal double door that was unusable. Paul and his team at Lockassist went the extra mile to repair the door to fully functional. We have worked with Lockassist for many years and have always found them to be very professional and helpful. Would recommend them to anyone.
Customer in Devon Posted on 14/09/2021 , work completed 27/08/2021
The trader replied (on 13/10/2021)
Thank you very much for your kind review. We thought the job was going to be a challenge when we arrived and it was! However, we were very pleased to have been able to make such a difference - a real before and after scenario! Regards, Paul.
Very Prompt
Customer Service
Quality
Value
We had to change our locks yesterday as keys were stolen and someone from Lock Assist came within 10 minutes of my phone call. The locks were changed for us within a few minutes and the locksmith was very pleasant and polite. We were advised of the costs from the beginning and found it very reasonable. Would definitely use Lock Assist again.
Customer in West Sussex Posted on 01/09/2021 , work completed 31/08/2021
The trader replied (on 05/09/2021)
It is never good finding that your keys have been stolen so it's very important than we call to you straight away to change the locks to give you peace of mind and hopefully feel a little less stressed. Regards, Paul.
Great and trusted service
Customer Service
Quality
Value
Great prompt service and lovely to deal with. Swift response and reliability, I highly recommend them.
Customer in East Sussex Posted on 25/08/2021 , work completed 19/08/2021
The trader replied (on 05/09/2021)
If people need an urgent response and attendance, we will be there! Thank you for your kind review. Regards, Paul.
Great work and service.
Customer Service
Quality
Value
Swift service, excellent work, and took the time to understand and source the product I wanted. Kind and polite throughout.
Customer in West Sussex Posted on 25/08/2021 , work completed 18/08/2021
The trader replied (on 05/09/2021)
Reviews are very important to any business and we appreciate your time writing and posting it. Regards, Paul.
Very knowledgeable company
Customer Service
Quality
Value
I’m very happy with this company their service and expertise was first class. More than happy to recommend them on and I will be using them again in the future
Customer in West Sussex Posted on 19/08/2021 , work completed 19/08/2021
The trader replied (on 05/09/2021)
We are very grateful for taking the time to write and post your review. It is very much appreciated. Regards, Paul.