L W Gas Ltd

Slightly later review than planned but wanted to let the system settle in before rushing in with a review. Work carried out late December 2016. Lee was great to deal with from the very first email, we needed a new boiler in a 3 storey town house. Lee checked through the house came up with suggestions listened to our concerns and what we thought we might need and advised us accordingly. Before we had said yes to the quote we had an unexpected leak which Lee sorted the same day, we were sold in that instant! He is very passionate about his work and you can tell he expects the same from his staff. Everything went according to plan the Worcester boiler is fantastic and far superior than the old one just as Lee had promised. Also had a new towel rail added. The two chaps and apprentice were very helpful courteous etc put covers down everywhere we can not fault them, highly recommended, they have to be on your short list and no pushy sales tactics just an honest service from a company that seems to keep its promises. If your not sure like we were I can only say email or call Lee you will not be disappointed.

I left a request for an annual service and safety certificate by email on the Saturday and first thing Monday they contacted me to apologise for not getting back to me sooner! They were able to fit me in on a day and at a time to suit me but emphasised that if I had a problem they would do their utmost to fit me in sooner. On the agreed day they rang to tell me they were running ahead of time and would it be okay if they could call sooner - which it was. On arrival their polite and courteous engineer quickly set to his tasks and was happy to remove his footwear before going upstairs on our light carpet! He diagnosed and fixed a problem and suggested ways of better operating our gas water heating. All in all a great service from a company that seems to really want to leave customers feeling happy. We didn't get alternative quotes so cannot really say if the service was value for money but had no complaints.

Major work undertaken- all new radiators requiring plenty of under floor pipe work. Lee and his team were first class, right from the quote to completing this challenging project. Excellent pipe work and a really great bunch of guys who were courteous and gave explanations throughout. Any minor issues that inevitable arose, were dealt with promptly and professionally. We are totally satisfied with Lee and his team and recommend them highly.