Endorsed by Which?

Masons Moving Group Limited

5.0

237 Reviews

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About

Masons Moving Group are a Wales based, family run, trusted and respected, UK and Worldwide removals and storage company with over 100 years of service of moving and storing homes and businesses throughout Wales, across the UK and around the world. Our experience puts us as one of the longest standing and most trustworthy moving and storage companies in the UK, so you can trust Masons to get the job done safely, securely and efficiently.

Masons are a member of the British Association of Removers (BAR), and work steadily to achieve the highest standards of customer service as required by the BAR’s Code of Practice.

Our pricing is competitive and services are varied to suit all needs. Our storage facilities have recently been refurbished and now offer state of the art, 24/7 storage solutions. For cost-effective, express removals and storage, Masons have recently introduced the NEW Mobile Move & Store service that brings your Storage Vault directly to your door.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services
  • More Services

    • storage
    • load the van
    • boxes
    • european moves

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

5.0
237 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Totally reliable and professional, very pleased.
Customer Service
Quality
Value
From first contact with Brett to the last we were very impressed by their reliability, professionalism and friendly attitude. The price was agreed on and that didn't change. We moved from France to UK last month and Masons made it totally stress-free. We had downloaded a video of contents which were to be moved and from that they sent the correct sized units to our home in France. They arrived on the date stated and took everything that we had! The removal men were totally professional and friendly, they covered and secured all valuables. They then unloaded into 2 storage containers for us. Recommend to everyone.
Steve & Sam in Bridgend County Borough Posted on 20/08/2021 , work completed 27/07/2021
Fabulous professional moving service
Customer Service
Quality
Value
I cannot understand why I have never used a packing service before. Much less stressful - the team were great, checked in with me often and I would not hesitate to recommend them. Really appreciated the putting together of furniture at the other end!
Customer in Devon Posted on 17/08/2021 , work completed 06/08/2021
5 star Service
Customer Service
Quality
Value
Masons provided a very professional and friendly service from everyone involved. The packing and removals team arrived on time, were quick and efficient, did a first-class job! Any questions we had the team responded immediately with courtesy and understanding. Would have no hesitation in recommending Masons 1st class removal service.
Customer in Hertfordshire Posted on 05/08/2021 , work completed 22/07/2021
Professional and Friendly
Customer Service
Quality
Value
Carefully bubble wrapped all my furniture and stored it while having my flooring redone. Very professional, respectful and friendly. They even made friends with my puppy and went out of their way to make sure everything was packed away safely. When redelivering my furniture they covered my new floor so as not to damage it and unpacked and placed all the furniture where it was going for me. They even fixed a door on one cupboard I’ve been meaning to fix for months!
Carolyn in Rhondda Cynon Taf Posted on 29/07/2021 , work completed 27/07/2021
Excellent removal staff
Customer Service
Quality
Value
We have had two moves from Masons from our old home to storage and then to our new home. The removal men at all times were courteous, professional and polite. I would not hesitate to recommend Masons Removal Staff. Our tv's and pictures were packed with care. I was surprised that I had to provide an EXTRA payment for insurance, which I considered should have been included in the service. I would have thought that there would be an duty of care on the movers part to ensure there was no damage perpetrated while our goods were in there care. If there was damage it should have been their responsibility not mine. Empty boxes were collected speedily from our home when empty, an excellent 'extra' by the company and appreciated.
David in Talygarn Posted on 15/07/2021 , work completed 28/06/2021
International Transport
Customer Service
Quality
Value
Masons have moved house for me several times but on this occasion they moved furniture from me to my son who now lives in California. Masons were professional and instilled confidence in their service at all times but still remained friendly and approachable. Nothing was too much trouble. Staff on the phones and staff who attended the property were helpful and attentive. I would most definitely use their services again.
Customer in Vale of Glamorgan Posted on 15/07/2021 , work completed 08/07/2021
Smooth Move
Customer Service
Quality
Value
Masons did an excellent job in moving me from Rhoose to Penarth. I had been almost dreading the day but everything went so smoothly I won't say I actually enjoyed it but it was entirely trouble free! The three removal people arrived on time and set to work immediately. They packed and stowed my belongings on the van in record time. My belongings arrived at my new home on time and were unpacked with speed. The three removal people were so friendly and we were able to have the odd laugh with them. I would have no hesitation in recommending Masons Removals.
June in Vale of Glamorgan Posted on 11/07/2021 , work completed 02/07/2021
Giving confidence.
Customer Service
Quality
Value
I plucked Mason Group out of an on line search after being let down by other so called removal companies. Masons turned up to survey at the agreed time, supplied me with a quotation and did everything they said they would do within reasonable time. They moved me, taking time to wrap our furniture against the risk of damage and handled it with care. Quotations, invoices and confirmation correspondence were all dealt with in a professional manner.
Customer in Blaenau Gwent Posted on 09/07/2021 , work completed 01/07/2021
Masons removals
Customer Service
Quality
Value
Thank you to Masons for moving me, very professional and friendly service from everyone involved. the removals team were quick and efficient, did a first class job! Thank you Would make no hesitation to recommend Masons
G. P. in Cardiff Posted on 07/07/2021 , work completed 21/06/2021
Move to Usk
Customer Service
Quality
Value
We found the whole experience with Masons to be friendly, professional, personal and trouble free. From the survey and quotation, the programming and the guys doing the actual removal the whole process was based on our requirements.
John in Monmouthshire Posted on 05/07/2021 , work completed 16/06/2021