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Endorsed by Which? Trusted Traders

New Look Carpet Care Limited

Profile thumb dan and jo together 4 bw
4.8

578 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

About

Established in 1989, New Look Carpet Care Ltd offers carpet, rug and upholstery cleaning services within a 25 mile radius of Camberley, Surrey, GU15.

We are a non franchised family run business which is Woolsafe approved and Master Rug Cleaner certified. All solutions used are detergent-free, environmentally friendly,wool safe and leave no dirt-attracting residue.

We always pre-spray and then agitate this spray into carpets to loosen any deep soil and prepare for cleaning; this is followed by a defoaming solution to neutralise any residues from previous cleaning. These two steps are vital to obtain a really good result. We then use our truck mounted hot water systems to clean as this enables us to use hotter water giving a much deeper clean and as the extraction is much stronger the carpets are left only slightly damp with a much quicker drying time.

We also operate a dedicated rug cleaning facility in Camberley for expert cleaning and treatment of rugs; which require specialist treatment.

What we do

  • Carpet and upholstery cleaners

    • Rug cleaning
    • Anti-stain treatment
    • Moth and dust mite treatment
    • Deodorising treatment
    • Carpet cleaning
  • Carpets and flooring

  • More Services

    • rug repairs
    • stain removal
    • pet stains and odour removal

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

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100% of the reviews we publish have been through our stringent moderation process.

4.8
578 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Excellent service
Customer Service
Quality
Value
Dan arrived on time to inspect the carpets that needed to be cleaned. He was extremely pleasant and professional in his approach and I was pleased with the quotation that he provided. I was given a time and date and the name of the person who would be cleaning the carpets. Darren arrived exactly as promised and on time. He was very pleasant, polite and professional. He assessed the task and started on the job of cleaning the carpets, paying attention to detail. I couldn’t be happier with the way Darren worked or the result that he achieved. When further carpets need to be cleaned I will definitely be contacting New Look Carpet Care.
Susan in Surrey Posted on 20/05/2021 , work completed 20/05/2021
Extremely thorough - highly recommended !
Customer Service
Quality
Value
The work involved cleaning the carpet in the lounge, main bedroom, landing and on the stairs. All had been done before, but not for a few years - and the lounge in particular had suffered a few "doggie accidents" which despite my best efforts with Vanish still left tell-tale signs of faint discolouration. Darren turned up on the agreed date and I found him waiting in the road outside, too polite to knock on the door because he was quite early !! I was delighted to see him no matter how early so I ushered him in to get started. You couldn't ask for someone more polite, diligent, helpful & hardworking. What a credit to his company. Apart from keeping me informed of what room he was doing next, he worked solidly for the 4 hours he was in my house. It was a longer job than previous companies I have used because there are more stages in the overall process involved - all designed to make sure the end result is a perfect finish. Yes, it is a bit pricey, but as other reviewers have noted, you get what you pays for. And this is a top class job. My carpets look SO good. The pile is restored & even the faint discolorations I mentioned earlier (due to "doggie accidents") have practically disappeared without trace. Amazing. Definitely worth the extra cost and I would highly recommend this company to anyone who has yet to make up their mind.
Customer in Surrey Posted on 19/05/2021 , work completed 18/05/2021
Excellent Service
Customer Service
Quality
Value
Cleaned very grubby dining room carpet and carpet in two bedrooms. Also two upholstered armchairs and six upholstered dining chairs, all of which needed freshening up. We were particularly pleased with how the dining room carpet came up, all stains removed and pile lifted. The armchairs responded well to a good clean and everything now smells and looks so much better. Took a little while longer than expected to dry, but the weather and temperature has been awful which didn't help.
Customer in Surrey Posted on 16/05/2021 , work completed 15/05/2021
Excellent work
Customer Service
Quality
Value
We have used New Look Carpet Care for many years and the result as always was excellent. We would not hesitate to recommend this company and will continue to use them in the future.
Mary in Surrey Posted on 05/05/2021 , work completed 29/04/2021
Very high standards
Customer Service
Quality
Value
I have used these people before quite simply because they are the best in the area. Their system is vehicle based rather than the "modified Hoover" that many others use. As such it is far more powerful and does a better job. However, it seems expensive but it is a case of getting what you pay for. Staff are excellent and very reliable.
David in Surrey Posted on 29/04/2021 , work completed 28/04/2021
Carpets Cleaned
Customer Service
Quality
Value
My carpets in the living room, study and stairs & landing were cleaned again today by New Look Carpets. A very professional and thorough job yet again. Carpets now look and feel like new. I have no hesitation in recommending them. Fantastic job!
Gurth in Wokingham Posted on 26/04/2021 , work completed 26/04/2021
Up to their usual high standard
Customer Service
Quality
Value
They had a cancelled earlier appointment, they rang and offered to come earlier. Prompt arrival and confirmed requirements as per quote. Work carried out with an efficient, professional approach. Went through the work carried out and any advice was provided by Darren where required. Will use New Look Carpets again. Thank you.
Margaret in Surrey Posted on 18/04/2021 , work completed 13/04/2021
Carpet Care
Customer Service
Quality
Value
I have used New Look Carpet care before and as usual their work was efficient and they arrived promptly and I have no hesitation in recommending them. They are a firm that you can rely on.
Ann in Surrey Posted on 12/04/2021 , work completed 09/04/2021
Carpet cleaner
Customer Service
Quality
Value
Fantastic job carpets look new after cleaning, what they said they would do they did. Very pleased with the work and staff were fantastic. Will definitely use again.
Marion in Surrey Posted on 29/03/2021 , work completed 23/03/2021
Thorough & Hard Working
Customer Service
Quality
Value
We wanted the hall, landing and bedroom carpets cleaned as we were putting the house up for sale. The contractor was extremely thorough and completed the job to a very high standard. We would have no hesitation in recommending this company
Customer in Surrey Posted on 20/03/2021 , work completed 18/03/2021