Plumbox Limited

Communication was excellent and engineer punctual and knowledgeable. When I had a problem with the settings on my underfloor heating I was given a very prompt call back and the advice I needed which avoided me having to pay for a call out .

Michael Thomas and the Plumbox team have done several jobs for us in the last few years. They have always been remarkably efficient, knowledgable and informative. Michael has provided an excellent service and is always patient in explaining the complexities (or ortherwise) of the task.

Michael and team serviced our boiler and fixed a long standing problem with our underfloor heating, very happy with the work and will be using again!

I am glad to wholeheartedly recommend Mr Michael Thomas’s PLUMBOX, the local Cambridgeshire boiler & plumbing company who in October 2023 fitted an excellent new boiler and did much else besides so as to get my heating-system running like Swiss clockwork in my 1980s four-bedroomed home here in Newnham. Director Mr Thomas phoned up & came to evaluate my needs for a new boiler within hours of my enquiry, and then his expert Engineer Mr ‘Dan’ Cutts, fitted it. Dan was a pleasure to have around the house for his cheerful focus on his work that he clearly took satisfaction in doing thoroughly, and all I had to do was fuel him with an occasional cup of coffee and shortbread biscuits. If a new boiler is going to work at its best and the warranty hold good, it benefits from the system flush-through and other sundry works to boiler-piping and flue, particularly on older kit… and all these works were included within the quote…a quote that was very fair and competitive with other firms [other firms who were far less impressive in their going about a quote]; and let me emphasis that Plumbox was a FAR more attractive option than the impersonal goliath of British Gas. So, if you want old school trustworthy and cheerful pride in their work, then I warmly encourage you to invite a visit from Plumbox. Dr Nick Baylis, 22 years a homeowner in Cambridge

Really really good all the way through. Michael took a lot of trouble to help me get suitable tiles chosen and Dan carried out the work beautifully - fast, clean and looks better than I dared hope. Michael easy to contact and even rang me afterwards to make sure I was happy. Five stars all round!

Professional plumber, changed out my CH cylinder without drama. Always helpful and answered all my questions.

Plumbox where professional and complete the job quickly and efficiently. I would be happy to use them in the future.

Had an error with my baxi boiler, did a google search on the saturday and found and appointment for first thing monday am. Great communication throughout the experience. Professional and friendly, and diagnosed issue quickly and rectified. Also gave me advice on how to use my system moor efficiently, saving on my utility bills.

I invited a number of heating engineer companies to assess my leaking boiler. They all confirmed very quickly I needed a new boiler and sent me quotes for many thousands of pounds to replace. Michael at Plumbox was the only engineer to suggest it was likely not the expensive heat exchanger component that was the cause and took the time to investigate and determine that, in fact, it was only a low cost air valve that was leaking and needed replacement. Boiler now fine again. I will certainly only be using Plumbox in the future and recommend without hesitation.

We needed a new gas combi boiler and Michael of Plumbox responded swiftly to our enquiry and after his survey visit he provided a clear, written quote within 12 hours, which seemed reasonable from our research into the price and installation of combi boilers. From then the work was carried out less than a week later with excellent communication via email, phone and text throughout. On the scheduled day of the installation, the fitters Adam and Kai arrived on time and worked steadily throughout the day to complete the job by mid afternoon. They were courteous, put dust sheets everywhere and cleaned up well afterwards. They were a pleasure to have a around the house and the new Vaillant boiler works as it should. After they left, their boss Michael phoned to check everything was OK and told us to get in touch if we needed him to come round to explain controls or any further help. Michael and his team at Plumbox are professional, good value and a pleasure to deal with and I am happy to recommend them.