Propergeeks.co.uk

I recently had problems with my PC and couldn’t log in. I phoned Propergeeks who were snowed under with post-lockdown work. Nevertheless they offered to come out to my home as soon as ever possible and Corey, a brilliant young technician, suggested that it might be a fault with my keyboard. He was right! I drove to the shop and bought a Logitech K120 Wired Business Keyboard for the amazingly low price of £11.66. Thanks to his expertise, I was up and running in no time and I have nothing but praise for this exceptionally excellent company and for the helpfulness and skill of its staff!

My email account was hacked by someone who used my email address to send a request for money to my contacts, claiming it to be from me. Fortunately none of them believed that it was genuine but my email account was left unusable. I was unable to repair it myself and so contacted Propergeeks. They did an excellent job. Despite being very busy catching up with their backlog consequent on the Covid shut-down, they collected my PC quickly, reinstalled and updated the email software and returned the PC two days later, when they had said they would. They discussed with me beforehand what they would have to do and did exactly that, also assuring me that if they found it necessary to do anything else they would advise me before doing it. I was very pleased with their professionalism, will certainly contact them again if I have any future problems and am happy to recommend them to other potential customers.

Purchased a new laptop from PG in Dec.18 with software. Given an 18-month hardware guarantee. Had several problems with laptop: crack appeared above the ethernet port, laptop running very slow, bezel coming away from screen. PG caused 2 protrusions on the palm rest during bezel repair. Problems were eventually resolved, with additional cost of £98.40 for a new SSD drive. Laptop was still under an 18-month hardware guarantee. Phoned Consumer Advice about our situation and advised we did not have to accept another repair, we advised PG not to carry out any more repairs (i.e. bezel). PG said they would do the repair which would fulfil their obligations. We contacted Which who advised us to make a complaint against PG to them/Ombudsman. The Ombudsman did not rule in our favour but acknowledged the frustration with the customer service we have experienced and the stress this has caused and will raise our points with both the Trader/Which directly so that they can look to address these further. To date spent £734.59 on laptop. We have been accused of dropping laptop twice and picking up the laptop by the lid causing the bezel to break – untrue. PG did not acknowledge our e-mail complaint and said they did not receive it. PG would not acknowledge receipt of hard copies of e-mails taken into shop. We had to take photographs of us putting hard copies on the counter. S.McGovern owner of PG has been extremely rude to both myself and my husband and has put the telephone down on us

We'd have had dealings with ProperGeeks before so had no hesitation in going back when my laptop refused to do anything. Half expected to be told it was only fit for the bin. But no, the old hard drive was replaced, better security was installed and everything tidied up. The laptop was returned to us at the agreed time and the work done at the agreed price. Chris connected it to the WIFI and gave us helpful suggestions on computer use. A wonderful service and local. I don't think we would get better anywhere else.

Proper Geeks provided a refurbished laptop for another family member recently, we were very impressed with the work so when my laptop started running very slowly we returned. The laptop was assessed, hard drive replaced with SSD, everything necessary was reinstalled. The work was done on time and within the stated budget. Great service. Face to face is an added bonus. They also provided great help to another family member with low technical ability at the same time, providing her with a new replacement and making sure she knew how to use it.

I took my laptop to Propergeeks for repair. Unfortunately, it was not repairable (it was very old) but they were able to save all my data and transferred it from my MAC to my new PC. A few weeks later, I was having problems getting my printer to link up, I sent them an email asking if they knew what the problem could be and they rang me up that day and managed to fix it remotely for no charge. The service given was excellent and I could not recommend them highly enough. Many thanks

I purchased a new computer printer and could not install it. I called out Propergeeks whom I had used before, they responded almost immediately, installed my printer and ensured I was happy with everything. They observed strict covid protocols while in my house and I was very satisfied with all outcomes.

My Macbook pro was taken in within a day and repaired within the week as stated. Several phone calls made by Ross to check that I was happy and informed with procedures. Chris delivered the Lap top on time and spent time explaining new procedures and some problems I had with printing. He was so clear and not at all rushed in his explanations. I thoroughly recommend Proper Geeks.

I have used this firm on several occasions and have always been 100% satisfied. Recently I had a problem with accessing video files in Microsoft media player, possibly caused by a recent update. This was sorted in no time - completely professional service by knowledgeable staff who are always helpful, courteous and friendly. The customer is always kept in the loop and charges are very reasonable. This first-class business meets a real need. Long live Propergeeks!

Very impressed with the excellent service we received from Propergeeks. They collected, repaired and returned my wife’s iPad with the minimum amount of fuss and charged a very fair price. I would have no hesitation in recommending them. They are knowledgeable, professional as well as being nice and polite people. It was a pleasure to deal with them.