R & S Plumbing & Gas Services Ltd

Russ came out very quickly on a Saturday to an emergency repair at my elderly Mum's. Work was minor in the end and his charge reflected this. An honest guy who cares about his work. I would definitely recommend him and I will certainly use him again!

Had a new boiler and pipework fitted by R&S and from initial inspection to quote to supply and fit the service by Russ and his team was exceptional. Professional, courteous and quality work completed on schedule.

This is the second time I have used Russell from R&S Plumbing. Both jobs were small: replacement valve on WC; replacement electric shower. In both cases Russell responded quickly, and did the job with little delay. His work is neat and tidy, no mess left behind and his charges are reasonable. It's a great comfort to know that there is a reliable plumber who can be called on to do a job when needed! I would have no hesitation in recommending R&S plumbing.

R&S Plumbing originally installed our Vaillant Boiler 2 years ago (He cancelled a weekend trip to help us out and installed the new boiler in a day - really pleased with the service and the new Vaillant boiler and intelligent thermostat). Russ also spent some time explaining how everything works. Today was the second annual service. Engineer (Russ) arrived when promised, serviced the boiler including doing all the required tests, logged the service in the record book and emailed me a completed service checklist. Would recommend this company without reservation for installs and services.

Russ has quite literally just left my house. I've not even had the invoice yet but absolutely felt compelled to write this review as soon as I could. I found Russ on this website so it seemed fair to return here to leave feedback. Cutting to the chase, Russ has been excellent in servicing and repairing our boiler. I actually volunteered the option to replace and, where some traders would jump on this immediately, Russ dismissed this out of hand and said there was no need at this time. He was brilliant, friendly, polite, clean, tidy and efficient. He even took well to my dogs who are a bit excitable and distracting at the best of times. He took time to talk me through what was going wrong, and what was going well...he explained everything when asked and took real interest in ensuring I was happy. Really very pleased I called him this morning, and grateful that he was able to get us back to working heating and water by six pm tonight. An absolute star.

Our cold water tank sprang a leak just before New Years Eve leaving us with no water in the house. At a time when no one else responded to calls or was willing to come out, Russell found a replacement tank (no easy task at that time of year) and came out to fix it for us. Highly professional and going above and beyond what any other plumber in Cheltenham was willing to do I would highly recommend him.

We found Russell on trustedtraders. He responded promptly and although the leak was a small job for him, we always felt he understood our concerns, and treated the problem professionally. The standard and efficiency of work was exemplary. Exactly the type of tradesperson you want to trust your home to. Thank you.

Moved in to a new house with many plumbing issues. Russell has been a godsend. He has fixed leaking taps, leaking toilets and advised on rain water entering our boiler. Russell is always on time, professional, friendly and very accommodating. He was recommended to us by a friend, and he is now firmly written into our book of trusted traders. Russell also offered to help me put up a picture, another act of kindness you unfortunately don't expect these days. Would recommend Russell to anyone requiring a reliable, trustworthy plumber.

Russ arrived today to service my boiler. He was on time and arrived in van full of tools for the job. Russ spotted a couple of small issues with my boiler installation (missing sealant around the flue on inside wall and PRV pipe that needed better termination) which he also fixed without any additional charge. I spent some time chatting with Russ and felt very confident that he would do a good job. He did not rush and was probably on site for an hour and a half. At the end of a service I got a report in a PDF and Russ also talked me through what he had found. The boiler is only three years old and everything was well.

I picked Russ’s company from the Trusted Traders list with no prior knowledge of the company. I emailed on Bank Holiday Sunday, hoping for a reply on the Tuesday. It was a small job for him (although important to us) but he replied that evening. We exchanged a couple more messages, including an estimate, and the work was booked in for the end of the same week. Russ turned up on time, completed an excellent job and charged as estimated. Couldn’t ask for more.