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Trusted Traders

Redstone Plumbing & Heating Ltd

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4.9

34 Reviews

Opening Hours
Today -
  • Monday 09:00–06:00
  • Tuesday 09:00–06:00
  • Wednesday 09:00–06:00
  • Thursday 09:00–06:00
  • Friday 09:00–06:00
  • Saturday 09:00–06:00
  • Sunday - Closed

About

With over 20 years of plumbing experience, Paul Bennett set up Redstone Plumbing and Heating in 2001. The company engineer solutions for all aspects of residential work. Paul Bennett is a Gas safe registered engineer and the family company specialises in total bathroom refurbishment, boiler and heating installations and maintenance.
We are proud to be associated with the Worcester Bosch Group as an accredited installer, offering up to 10 years warranty on their award winning boilers. We have also achieved the status of a WHICH? Trusted Trader. When contacting us please let us know how you heard about us.
We offer the highest levels of Customer Service, beginning with our free written estimate which we aim to have delivered to you within 7 days of our first visit.
Interest free monthly payment options are available.
We look forward to your call.

What we do

  • Boiler, central heating and gas engineers

    • Radiators and central heating
    • Gas safety testing and inspection
    • Power flushing
    • Underfloor heating
    • Boiler installation
    • Boiler repair
    • Boiler servicing
    • Immersion Heaters
  • Plumbers

    • Emergency plumbing services
    • Unvented cylinder installation and maintenance
  • Bathroom fitters

    • Accessible bathrooms and showers
    • Bathroom design services
    • Bathroom refurbishment
    • Bathroom suppliers
  • Heating contractors

    • Oil fired heating equipment
    • Central heating systems (installation and servicing)

Customer reviews

4.9
34 reviews
Customer Service
4.9
Quality
4.9
Value
4.9
Sort by
Boiler and radiator replacement
Customer Service
Quality
Value
What a great experience of having a boiler and radiators replaced, Paul and Zac were very helpful by explaining everything they were carrying out to my wife and I, they were very tidy , no mess left anywhere, they were very punctual every morning and I have never met anyone so friendly as Paul and Zac. After the job was completed I found a problem with the boiler controller so phoned Paul and he came and replaced it first thing next morning, I cannot find one fault with this company and would definitely recommend them to anyone.
Jeff - Halesowen Posted on 18/06/2020 , work completed 17/06/2020
The trader replied (on 10/08/2020)
Thanks for the review and the hospitality Jeff, I don’t think i have ever had so many cups of tea!!!!!!! See you next year for the annual service
Excellent all round
Customer Service
Quality
Value
After we moved into our house our boiler needed a service, so we called Paul, who's company had fitted it and he was able to come round within a couple of days. He was very professional, friendly, reassuring, efficient and even let me know precisely when he was on the way so I could make sure I was free. I will be going back to Paul every year and for all my plumbing needs in future. Thanks Paul!
HP Posted on 03/06/2020 , work completed 03/06/2020
The trader replied (on 04/06/2020)
Thanks for the review it’s nice to see its working well, we havent see it for a few years!!!! Stay safe
Boiler Service - Excellent Service
Customer Service
Quality
Value
My boiler was fitted a year ago and required a service. Paul had done such a great job installing the boiler (and a new bathroom) that I wouldn't trust anyone else to have done it. Paul is always professional, helpful and has always arrives when he says he will. The cost of the work was exactly as quoted.
Customer in Worcestershire Posted on 25/03/2020 , work completed 24/03/2020
The trader replied (on 10/08/2020)
Thanks for the review the bathroom still looks like the day we finished it
Paul - Mr Positive!
Customer Service
Quality
Value
Paul arrived on time. Within minutes it was clear he could sort out our Worcester Bosch Boiler problem. His attitude was “There’s a solution”. Thanks to his knowledge and understanding, the solution was quickly explained in a simple, straight forward manner. Nothing I asked Paul was too trivial. Never any hint of disdain or impatience with my ignorance. Just informative, clear answers and sensible advice. Over the time I knew Paul, I was extremely impressed with his initiative and his willingness to put in whatever time and effort was required to get what I wanted and to put the boiler installation exactly where I wanted it. Nothing was ever too much trouble. Conscientious way beyond the norm these days. When Bosch discontinued the flue needed to finish the installation, Paul phoned many suppliers looking for stock. Clearly, palming me off with an expensive, but totally unsatisfactory alternative, just to get the job done, was not his way of working. Want an energetic, expert installer whose friendly, outgoing personality will help to make light of a demanding job and a customer’s anxiety? Then put Paul Bennett top of your call list. He did all he could for me. Without any qualms, I can recommend him as a truly professional tradesman, with a positive approach to his work and the fair and caring treatment of his customers. One of that rare breed still taking pride in doing an excellent job to the customer’s complete satisfaction, at a fair price. A truly trustworthy trader!
Customer in Worcestershire Posted on 20/03/2020 , work completed 19/03/2020
The trader replied (on 10/08/2020)
Thanks for the review, if you have any other questions don’t hesitate to get in touch, we are only on the other end of the phone..
Excellent service
Customer Service
Quality
Value
Paul came to our rescue on an evening callout when a radiator valve started leaking badly. He arrived promptly, and quickly sorted the problem in a friendly and efficient manner. We are booking him for further work and have no hesitation in recommending him.
Mr and Mrs Wright Posted on 17/02/2020 , work completed 17/02/2020
Boiler repair
Customer Service
Quality
Value
I contacted Redstone Plumbing when my boiler failed to light. Paul arrived and diagnosed a faulty gas valve. Owing to the age of the boiler, spares are obsolete, and he said that finding a new valve would be difficult. I managed to locate a new valve, and Paul said he was happy to fit it for me. He returned within a couple of days and fitted it within an hour. I am very pleased with Paul's work. He was efficient and professional, and I will certainly use him again if the need arises. He kept me informed of his whereabouts, and arrived when he said he would. I have no hesitation in recommending him.
Customer in Worcestershire Posted on 24/01/2020 , work completed 24/01/2020
Fast reliable service from a quality tradesman
Customer Service
Quality
Value
Our boiler had recently been condemned leaving us with no hot water or central heating. Paul @ Redstone contacted me within a few hours after I put a request on the Worcester Bosch accredited site for a plumbing engineer. We arranged a visit later that evening, Paul arrived promptly and gave me a very competitive quote after accessing the outlay of my existing system. He explained that he would be able to complete the work the following week due to his current workload. I explained that I had a young family and was without hot water or heating. To my surprise he managed to re-organise some current work he had and fitted the boiler the coming weekend. The standard of work was excellent and I would highly recommend Paul to any future customers.
Warren Posted on 21/01/2020 , work completed 11/01/2020
Came to our Rescue
Customer Service
Quality
Value
Our boiler failed on Boxing Day and was found to be beyond repair due to its age and the lack of spare parts. The manufacturer of the replacement boiler was closed over Christmas and New Year so we were without heating and hot water for 2 weeks. The first day the new boiler was available Paul from Redstone turned up early in the morning and worked tirelessly to install it by the end of that day as he was aware of the miserable time we had endured. He was cheerful and enthusiastic throughout, and even found time to make friends with our dog. An outstanding level of service.
Customer in Worcestershire Posted on 13/01/2020 , work completed 08/01/2020
Bathroom renovation
Customer Service
Quality
Value
After having Paul from Redstone to fit us a new boiler around 12 months ago, we were so pleased with his work we decided to ask him to quote on our bathroom. This would include completely stripping out existing bathroom plus taking out a wall and shelf that concealed waste pipe and waste stack that went from floor to ceiling. We asked for the toilet to be moved to the opposite wall and an offset quadrant shower to replace the bath, plus vanity units running wall to wall. Paul’s quote was was within budget using high-quality fixtures and fittings. The whole process was very smooth Paul was always happy to answer any questions or suggest design changes to better suit our project. He and his team arrived every day promptly completing the work on schedule which took just over one week. We are extremely pleased with the finish and standard and will be using him again and are happy to recommend Redstone.
Customer in Worcestershire Posted on 04/01/2020 , work completed 26/11/2019
The trader replied (on 10/01/2020)
Hi thanks for the review, was a pleasure working with you supporting the same football team always helps!!!
Really happy with Paul’s work
Customer Service
Quality
Value
Had a new Worcester boiler and tank fitted, and some antiquated pipework sorted out. Paul and team completed work on time and budget, were punctual, polite throughout. Would certainly use them again.
Customer in Worcestershire Posted on 21/12/2019 , work completed 19/12/2019