Redstone Plumbing & Heating Ltd

I had a new Worcester Bosch boiler fitted , with additional gas pipe work put in place - efficient tidy working - I was given an overview explanation and demonstration how the boiler operated once fitted - I have been contacted 2 days later to see how I am getting on with the boiler and if any problems Communication from first contact was outstanding , kept informed by email txt and phone Quote visit very informative re products available , no push selling, felt comfortable speaking with Paul, down to earth and he gave me confidence that I would have a professional quality and reliable job done Price quoted is what I payed and work completed in the time frame given I would absolutely recommend this company - chosen after obtaining 5 different quotes - for communication / comfortable to talk to / knowledge of products and explaining in terms I could understand / making me feel confident in their ability

Paul fitted a new boiler for us . He responded promptly to my original enquiry and provided a Detailed written quote . They arrived promptly and the work was carried out efficiently and professionally and we were kept informed at all times of progress. Everything was left immaculate . Super job!

What a great experience of having a boiler and radiators replaced, Paul and Zac were very helpful by explaining everything they were carrying out to my wife and I, they were very tidy , no mess left anywhere, they were very punctual every morning and I have never met anyone so friendly as Paul and Zac. After the job was completed I found a problem with the boiler controller so phoned Paul and he came and replaced it first thing next morning, I cannot find one fault with this company and would definitely recommend them to anyone.

After we moved into our house our boiler needed a service, so we called Paul, who's company had fitted it and he was able to come round within a couple of days. He was very professional, friendly, reassuring, efficient and even let me know precisely when he was on the way so I could make sure I was free. I will be going back to Paul every year and for all my plumbing needs in future. Thanks Paul!

My boiler was fitted a year ago and required a service. Paul had done such a great job installing the boiler (and a new bathroom) that I wouldn't trust anyone else to have done it. Paul is always professional, helpful and has always arrives when he says he will. The cost of the work was exactly as quoted.

Paul arrived on time. Within minutes it was clear he could sort out our Worcester Bosch Boiler problem. His attitude was “There’s a solution”. Thanks to his knowledge and understanding, the solution was quickly explained in a simple, straight forward manner. Nothing I asked Paul was too trivial. Never any hint of disdain or impatience with my ignorance. Just informative, clear answers and sensible advice. Over the time I knew Paul, I was extremely impressed with his initiative and his willingness to put in whatever time and effort was required to get what I wanted and to put the boiler installation exactly where I wanted it. Nothing was ever too much trouble. Conscientious way beyond the norm these days. When Bosch discontinued the flue needed to finish the installation, Paul phoned many suppliers looking for stock. Clearly, palming me off with an expensive, but totally unsatisfactory alternative, just to get the job done, was not his way of working. Want an energetic, expert installer whose friendly, outgoing personality will help to make light of a demanding job and a customer’s anxiety? Then put Paul Bennett top of your call list. He did all he could for me. Without any qualms, I can recommend him as a truly professional tradesman, with a positive approach to his work and the fair and caring treatment of his customers. One of that rare breed still taking pride in doing an excellent job to the customer’s complete satisfaction, at a fair price. A truly trustworthy trader!

Paul came to our rescue on an evening callout when a radiator valve started leaking badly. He arrived promptly, and quickly sorted the problem in a friendly and efficient manner. We are booking him for further work and have no hesitation in recommending him.

I contacted Redstone Plumbing when my boiler failed to light. Paul arrived and diagnosed a faulty gas valve. Owing to the age of the boiler, spares are obsolete, and he said that finding a new valve would be difficult. I managed to locate a new valve, and Paul said he was happy to fit it for me. He returned within a couple of days and fitted it within an hour. I am very pleased with Paul's work. He was efficient and professional, and I will certainly use him again if the need arises. He kept me informed of his whereabouts, and arrived when he said he would. I have no hesitation in recommending him.

Our boiler had recently been condemned leaving us with no hot water or central heating. Paul @ Redstone contacted me within a few hours after I put a request on the Worcester Bosch accredited site for a plumbing engineer. We arranged a visit later that evening, Paul arrived promptly and gave me a very competitive quote after accessing the outlay of my existing system. He explained that he would be able to complete the work the following week due to his current workload. I explained that I had a young family and was without hot water or heating. To my surprise he managed to re-organise some current work he had and fitted the boiler the coming weekend. The standard of work was excellent and I would highly recommend Paul to any future customers.

Our boiler failed on Boxing Day and was found to be beyond repair due to its age and the lack of spare parts. The manufacturer of the replacement boiler was closed over Christmas and New Year so we were without heating and hot water for 2 weeks. The first day the new boiler was available Paul from Redstone turned up early in the morning and worked tirelessly to install it by the end of that day as he was aware of the miserable time we had endured. He was cheerful and enthusiastic throughout, and even found time to make friends with our dog. An outstanding level of service.