Endorsed by Which?

Richard Thomas Conservatories, Extensions & Windows

5.0

97 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday - Closed
  • Sunday - Closed

Why you can trust this trader

After undergoing rigorous assessment to become endorsed, every Which? Trusted Trader agrees to our Code of Conduct. This gives consumers the reassurance that they have the best possible protection and adds an extra layer of security to ensure best practices and procedures are followed. Which? fully investigates any breaches and will take any necessary action to ensure consumer protection.

Organisations and Awards

Jun 2020

About

Richard Thomas Conservatories, Extensions & Windows are specialists in bespoke design and the installation of conservatories, orangeries, glass extensions and porches. Professionals in the installation of Bi-Fold doors, windows and doors. Established since 2008, they have proudly constructed 100's of conservatories/extensions/orangeries in the local area, using their reliable & experienced teams of installers, builders & tradesmen.

Richard Thomas Conservatories, Extensions & Windows are tried, tested and approved! The offices located in Christchurch are open 6 days a week, so they are readily available to provide the customer service required for a smooth and professional experience.

“Richard Thomas Conservatories, & Windows honour, respect and serve every customer with transparency, experience, competitive pricing, in depth product knowledge and dedicated customer service. We have a committed and attentive team who take great pride in their work." Ben Slater, Director April 2016.

What we do

  • Conservatories

    • Conservatory repairs
  • Doors

    • Bi-fold doors
    • Patio doors
    • Timber doors
  • Double glazing

    • Double glazing installation
  • Glaziers

    • Window consultants
    • Double glazing installation
    • Sash windows
    • Timber windows
  • More Services

    • orangeries
    • glass extensions

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
97 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Professional and excellent in all respects
Customer Service
Quality
Value
Replace existing conservatory (22 years old) with new upgraded/updated model. The whole experience has been faultless unusually nowadays to find a company that provides such excellence in all they do. Sales were kind, courteous and in no way pressurising. Site visits were prompt and informative, office staff were excellent, communications were very good throughout. Installation team could not have been better despite challenging weather. I cannot fault anything and would have no hesitation at all in recommending highly.
Paul, Dorset Posted on 07/02/2019 , work completed 07/02/2019
Window replacement and conservatory
Customer Service
Quality
Value
Very impressed - window and door replacement done speedily and with no sign of it having been done, paintwork was all left immaculate. Planning and work carried out quickly and efficiently despite having to reschedule due to outside factors. Very pleased with work would recommend.
Richard, Dorset Posted on 30/01/2019 , work completed 30/01/2019
Prompt and professional.
Customer Service
Quality
Value
I had several quotes for my conservatory, Ben came round and I was impressed how helpful & honest he was, and a good price. All the work was done very professionally, everything was cleaned up well, and the builders were especially good. Nothing was too much trouble for them.
Gillian, Dorset Posted on 22/01/2019 , work completed 22/01/2019
Great new bi-fold doors.
Customer Service
Quality
Value
Can't speak highly enough of the service provided from this company. Work was completed before scheduled time. Workmen were great, helpful professional & clean workers. Our new doors will enhance family life, would definitely recommend this company.
Dot, Dorset Posted on 21/01/2019 , work completed 21/01/2019
Large conservatory construct
Customer Service
Quality
Value
Excellent conservatory company, highly focussed on quality and excellent customer service. The project was driven by highly motivated managers, experienced administration team and group of expert, conscientious and courteous tradesmen. Thanks to Ben, Kevin, Paula and Jenifer for completing a fantastic conservatory for us.
Richard, Dorset Posted on 10/01/2019 , work completed 10/01/2019
Prompt and professional.
Customer Service
Quality
Value
Good info pre-fitting plus after-sales call (& small problem promptly fixed.) The work was fitting & replacement of new front door.
Mark, Dorset Posted on 03/01/2019 , work completed 03/01/2019
Wonderful new conservatory
Customer Service
Quality
Value
The workmen throughout the project were very good and experienced. We happily recommend.
Christopher, Hampshire Posted on 24/12/2018 , work completed 24/12/2018
New windows and door
Customer Service
Quality
Value
Before I placed my order, the sales manager spent a lot time with me to ensure the design was exactly what I wanted. Installation team arrived on schedule and did a superb job. Windows & door exceeded expectations. Company is small, friendly, communicative and it is very obvious that they are all proud of what they do - and rightly so.
Kate, Hampshire Posted on 28/11/2018 , work completed 28/11/2018
Fabulous new porch.
Customer Service
Quality
Value
Richard Thomas were extremely helpful through the design phase, and once work started on site they were extremely professional and produced high quality work. Very pleased with the final result - highly recommended.
Nick, Dorset Posted on 08/11/2018 , work completed 08/11/2018
Efficient and Professional
Customer Service
Quality
Value
Conservatory Orangery. A professional company with quality tradesmen used to build and finish the project. We were satisfied with Richard Thomas price after meticulous research to use a local company succeeded. The orangery was completed on time to our satisfaction and with all guarantees supplied.
David, Dorset Posted on 03/10/2018 , work completed 03/10/2018
Exceptional service
Customer Service
Quality
Value
Richard Thomas took our conservatory extension project from start to finish and their service was fabulous all the way through. They were clear about costs, responsive to queries or variations, with extremely good communication the quality of the work is first rate and their staff and contractors were positive and hard working. Magnificent.
Matt, Dorset Posted on 11/09/2018 , work completed 11/09/2018
Excellent Company! Perfect Product! Great Workmanship! Very Happy!
Customer Service
Quality
Value
We recently had 12 large UPVC Double Glazing Windows Installed. From start to finish the service we received was perfect. No hard sell or being ripped off. A genuine desire to help. Excellent product knowledge. Once we made a decision we contacted Ben to proceed and he was excellent. We communicated with Paula the administrator, Michael the project manager and had 3 wonderful Window fitters in Andy, Bernie & Dave. All staff were polite, transparent, honest, punctual and made us trust and feel safe in this high valued project. Great value for money. High standard product. Very pleasing on the eyes, easy to use, practical, warm, sound proofed and the end result a lot better than we expected. I would highly recommend this company. Trust is hard to find and we certainly found that here. The surveyor Dave was excellent, very charismatic. Professional company. Excellent aftercare. Great guarantee that comes with product, officially registered. A real gem. Thank you all at Richard Thomas for improving our investment, our home and our outlook on life! Very happy.
John Sterling Posted on 08/09/2018 , work completed 08/09/2018
Prompt & professional
Customer Service
Quality
Value
They installed 3 new windows, 2 large bedroom windows with set back bays each end. 1 Smaller lounge & dining room with fanlight opening & bottom opening.
William, Dorset Posted on 17/07/2018 , work completed 17/07/2018
Excellent. Very professional
Customer Service
Quality
Value
Excellent service and product. All the employees were very friendly, hardworking and extremely courteous.
Jane, Dorset Posted on 21/06/2018 , work completed 21/06/2018
New windows, front door, back door and patio door
Customer Service
Quality
Value
Richard Thomas replaced all the windows in my home along with a new front door, back door and patio door. Products were top quality and the service I received was top notch. Andy and Dave my fitters were punctual, friendly and very tidy. Their work was completed was to a very high standard. Ben was massively helpful with the quote and there was no hard sell or phone calls to the manager. Paula in the office was very attentive and communication was excellent. I am over the moon with the job they did and I wouldn’t hesitate to recommend them. Thank you so much!
Sambly77 Posted on 12/06/2018 , work completed 12/06/2018
Excellent work, very professional
Customer Service
Quality
Value
Richard Thomas built a conservatory for us. It is constructed and designed for protection, just how we wanted it. Workmen were friendly, professional, hardworking, punctual and built it to exactly how we wanted it. Very impressed, very happy with the outcome. Definitely recommend them.
Jyothi, Hampshire Posted on 11/06/2018 , work completed 11/06/2018
Effecient and helpful
Customer Service
Quality
Value
I have used this company several times before and have found them to be most helpful. I wanted a carport at the side of my house, Ben came out to view the site and draw the plan, then the surveyor checked the details. finally Kevin, the builder arrived to prepare the site and put in the drains. The team from Richard Thomas came to install the carport, they worked quickly and efficiently. I am very pleased with the outcome, an excellent job, thank you.
Helen25 Posted on 10/06/2018 , work completed 10/06/2018
Brilliant company
Customer Service
Quality
Value
Excellent workmanship. Came recommended. Good communication. Would definitely recommend and use them again.
Robert, Dorset Posted on 08/06/2018 , work completed 08/06/2018
Fantastic new conservatory and windows
Customer Service
Quality
Value
I would have no hesitation in recommending Richard Thomas . They designed and built a new conservatory, replaced the old sash windows with new upvc sash windows, built a new patio and also did a couple of small jobs in the house. From day one, we felt confident that the work would be of a high quality and that there would be no major issues. After all the work was completed, I can confirm that this was very much the case. The new conservatory is lovely and we now spend a lot of time in there. During the build, all the tradesmen and the project manager were very professional, clean, tidy, hard working and prompt. Just as importantly, they were great to work with, were kind and fun and were attentive to my needs. I am disabled and so needed things like the floor levels to be exact etc. - there were never any issues and I always felt secure with them. We were initially unsure about replacing our old edwardian sash windows with new upvc sash windows but we need not have worried - they look fantastic! Again, all the tradesmen and project manager were fantastic and it was a pleasure having them in our house. Overall, we feel extremely pleased that we chose Richard Thomas and would be more than happy to use them again.
John M Posted on 10/05/2018 , work completed 10/05/2018
Superb service
Customer Service
Quality
Value
New conservatory built to replace old smaller one. Excellent detail discussed at design stage. The team did everything from dismantling and removing old building, moving gas pipes, digging a soakaway and protecting landscaping. Office staff provided a schedule of who was coming and when. All the team were polite and professional, happy to discuss any questions on the build. No corners were cut and builders, electrician , plasterer and screener worked efficiently and tidily and on time.
Linda, Dorset Posted on 08/05/2018 , work completed 08/05/2018
Great workmanship.
Customer Service
Quality
Value
New composite door. Reasonable quote. Work carried out on time. Professional & courteous workers. Very satisfied with local company would highly recommend.
David, Dorset Posted on 01/05/2018 , work completed 01/05/2018
Replacement Conservatory
Customer Service
Quality
Value
I whole-heartedly recommend this company which has replaced the previous leaking structure damaging the interior. Very pleased with the finish and the whole structure came through a recent thunderstorm with flying colours. Joe and Paul the installers were excellent and completed the work of clearing away the old structure and erecting the new roof, walls all double glazed. All left clean and tidy on completion with cost as per original budget. Clint the electrician organised the replacement of non-compliant wiring to connect existing ring main socket circuit. Robert, Hampshire 25/04/2018
Robert Park Posted on 25/04/2018 , work completed 25/04/2018
My review
Customer Service
Quality
Value
Replaced old conservatory. Quick clean & professional. Would highly recommend.
Which? Trusted Traders Consumer Posted on 13/04/2018 , work completed 13/04/2018
Good services - orangery extension
Customer Service
Quality
Value
They built a orangery extension within the agreed schedule and budget. We are happy with the extension overall. The services are very good. Very prompt actions upon requests.
Xia, Hampshire Posted on 01/04/2018 , work completed 01/04/2018
A standard you would do for yourself
Customer Service
Quality
Value
We had a PVC front door removed that was drafty and not fitted correctly and replaced with a solid core door. The guys turned up on time, measured again to ensure the door was right before removing the old and fitted the new one brilliantly, airtight and plumb. Very neat and no mess. Courteous and efficient workmen, very impressed and I am extremely fussy.
Timothy, Hampshire Posted on 22/03/2018 , work completed 22/03/2018