S G S Heating & Electrical Ltd

SGS carried out the installation of our Solar PV system. They were recommended by a Yorkshireman who had SGS instal the same system for him, he was so pleased he almost broke into a smile. Even though we are about 150 miles from SGS’s area of Ops they agreed to instal for us. Throughout the project, communications with the Project & Renewables Manager were good and update communication passed both ways prior to the instal date. The team arrived early day 1 and went about their business without complaint enduring the usual poor Welsh weather gave them. Their work is very neat and looks professional – probably because they send qualified electricians with many years’ experience unlike other installers who, we find, have only done a short instal course. The instal went well with a second confirmatory check the day after it was commissioned to ensure no faults had occurred overnight. A full brief was given prior to clearing and sweep-up and departure. SGS quote was reasonable – and quality – be it labour or the equipment used. Highly recommended.

Requested a visit from an engineer to prepare an estimate to repair and reposition our gas boiler and cylinder. Estimate received same day but followed up several weeks later with an invoice for a call-out charge. SGS maintained it was a call-out visit and that their engineer had identified the issues with the boiler and quoted a repair accordingly. This was completely false, sine we told him what the Ideal boiler specialist had advised needed to be done. I told SGS to check with the engineer or the original telephone call, which they did and, "on this occasion, as a gesture of good will" they decided to withdraw the invoice but stressed that any future call-outs would be charged as £75+vat so £90.00. Although it was not a call-out, SGS are in breach of consumer protection laws by not declaring a call-out charge or the amount before they visit or even mention it on their website.

Many thanks for coming out so quickly to solve the problem with the gas boiler in a blizzard on the coldest night of the year.