Scott Findlay Plumbing & Heating Ltd

Second annual service following installation of our combi boiler. As usual the process was very smooth from the initial contact in advance of the review right through to the prompt arrival of the engineer and the completion of the work.

My boiler 'died' just as home working/self-isolation was kicking off, which was wonderful timing. After seeing their reviews I decided to contact Scott Findlay for a quote and am so glad I did so. From the very first contact they were professional, friendly, and made it very clear how conscious they were of COVID-19 restrictions. So, as well as checking with me to make sure I had no symptoms, the engineer who provided the quote and installed the boiler took all the necessary precautions (wearing gloves; keeping a distance; etc.), which was very reassuring. Everything was taken care of seamlessly, from sorting out partial finance through to completing all of the registration forms with Worcester, and that allowed me to focus on working from home while the installation took place. I now have a whisper-quiet boiler keeping me cosy, and all with the minimum amount of stress. These guys are highly recommended!!

We have had an excellent service from all the team at Scott Findlay, from the office staff to the engineers. Everyone is very efficient and friendly, and I have been most impressed by the quality of their service and clear communications. Our initial job for Scott Findlay was to install a new boiler and radiators, and to have an old boiler flue removed and the roof made good. While their quote might have seemed slightly more expensive than others, in reality they were able to deliver exactly what we wanted, including a Worcester boiler with 10-year guarantee and removing the old flue and fixing the roof. In addition, Scott Findlay offer a finance option, which is extremely helpful for spreading the cost of a large piece of work. From quote to completion, I can't fault the service. The engineers arrived on time, were friendly and tidy, cleaned up after themselves, and got the work done in the time specified. I have already gone on to use Scott Findlay a number of times for other services and will definitely use them again in the future. I would not hesitate to recommend them.

We recently found ourselves with no central heating in a cold February and a ten-year-old boiler. Scott Findlay were prompt and helpful in assessing the repair costs for the existing boiler and then discussing the options available to either repair or install a new boiler. We opted for a new boiler as it was not cost-effective to repair the existing one. Scott Findlay are accredited Worcester/Bosch boiler installers and as this is one of the Which best UK reviewed boilers available - with a twelve-year guarantee - we decided to replace our old boiler with a new Worcester Lifestyle. Their engineers are very professional, and we very much appreciated that they took the time to explain boiler systems in ways we could understand. They checked that we had ancillary heating and water available before leaving the property. The installation was complicated by our boiler being attic based, the property being a listed, old building and the need for a gas meter upgrade and additional external gas piping, but all of the work was carried out effectively and, in the timelines, agreed. Our engineer even installed the new external gas piping while it was snowing outside. The office staff are extremely helpful, and the costs are clearly outlined in advance. We have no hesitation in highly recommending Scott Findlay as a first class, customer-friendly professional company who have carried out our plumbing and heating work to the highest standards.

Great service from initial face to face consultation on all options to final delivery. Combo boiler replaced, water tank removed, header tank disconnected, 6 rads resized and fitted, toilet replaced, WiFi thermostat fitted plus new controller fitted. Team were on time, polite, very tidy and considerate. Job was explained at every stage, we were consulted as needed. Budget was as discussed and submitted promptly. I can only recommend Scott and the team, they are without exception friendly, helpful and professional. Any very small issues were dealt with quickly and effectively.

First class service provided. Arrived when they said they would. Work was completed with no fuss within the time estimated and property was left clean and tidy when the job was finished. More than happy to recommend Scott Findlay Plumbing.

We have nothing but praise for the service we have just received from Scott Findlay and his team. At the initial visit to quote for the installation of a new boiler, Scott gave us the benefit of his professional and technical knowledge to answer any questions we had. He was definitely an engineer first and foremost and not a salesman; in fact, he was just the opposite to the latter, making sure that we did not have more work done than was necessary! He explained everything that he would include and why he would recommend it. His quote arrived promptly and from then on, our contact with Claire and her team in the office was perfect - every question dealt with promptly in a friendly, efficient manner - nothing was ever too much trouble. On the day of the installation, Brian, their engineer, arrived exactly on time and things just got better and better. Firstly, dust sheets everywhere to protect our carpets and furnishings then Brian explained exactly what he would be doing and he worked virtually non-stop all day. When he was finished, he checked over the whole installation and made sure that we knew how all the new equipment worked. He cleared away all the old fixtures and fittings leaving everything as it should be. Brian is probably the friendliest and most helpful guy we have ever had to do any work in the house. We would most definitely recommend Scott and his team, with no hesitation and will certainly use them for any future work. Thank you to the whole team.

From the initial visit by Scott, I was so impressed by his knowledge, his explanation of the work involved and the fact that he took into consideration that I am partially sighted, suggesting what could be done to help me, that I didn’t feel the need to get a quote from any other company. Although I thought that my elderly radiators would need to be replaced, I was assured this was not necessary at all. (Other companies would no doubt have happily replaced them unnecessarily, adding to the cost!) I was given a very detailed quotation, and kept informed when work would begin. Delivery of equipment was perfectly co-ordinated. The installers Brian and Cammy arrived when expected, were friendly, helpful, very efficient and worked their socks off. The work involved them not only in my kitchen, but also in a bedroom, the loft, under the floorboards, outside and in the garage. Yes, there were a couple of problems, but these were solved in a professional manner. AND they tidied up beautifully afterwards, leaving my home exactly as they had found it. All in all am very happy with the whole process and would definitely recommend this company.

Second time I've used Scott Findlay for a boiler replacement - initially for my own house in Feb 2018 and now for my son's new flat Sept 2019. Scott assessed what was required, quoted and then arranged for his team to complete the works. This time we had an additional requirement as we asked Scott if the existing radiators could be replaced but that when removing the old radiators could he allow us a week before fitting the new ones so we could wallpaper behind where the radiators were to be installed. Scott duly complied and the new combi boiler and radiators are installed and running well. I've no hesitation recommending Scott Findlay Plumbing and Heating Ltd.

Scott Findlay is certainly a trustworthy & reliable company, serving the local community – I visited their new office and received great help, very good assistance & advise with courteous service form everyone in his business, would not hesitate to recommend them to anyone requiring heating/plumbing.