Smart Home Charge

I did quite a bit of market research on EV chargers and the installation options. I wanted to make sure I had the right charger for my car, good customer service and good value for money. I visited many websites and read many reviews and watched lots of YouTube videos. The amount of information was bewildering and it was difficult to know where to go for the best solution. However, Smart Home Charge kept coming up as a highly rated provider. The Smart Home Charge website was really helpful in helping me to choose the right charger for me. The level of information on the website is excellent and very easy to navigate through the options. Once I had selected the Ohme ePod and pressed the button to purchase, the communication from Smart Home Charge and the ease of processing the order was very good. They kept me informed through all the stages of the DNO notification and let me know what to expect. The installation itself followed within a couple of weeks, which was completed without a hitch. I was completely satisfied with Smart Home Charge and would highly recommend them to others.

Box of materials arrived in advance so no problem on the day. Engineer arrived on time, communicated very well on what I wanted, completed the installation neatly and competently, got me going on the app - by the time he left the car was charging at full bore. What's not to like!

Firstly, Smart Home Charge (SMH) use local firms for the installs, so this review will be in two parts. Contacted SMH via their website having looked at their charger options. Was able to provide the information they needed easily through various prompts, including a walk through video of the location and through to the consumer unit. All very easy to do. Initial quote didn't include a voucher we'd applied for some reason, but was able to email them back and that was then applied. Couldn't make the initial date they suggested for install, which was within a week of ordering, but was easy to ring and change to a new date. A large box arrived a few days later. On the day of the install, got a call to say the installer's van had broken down. Annoying but one of those things and they offered to do the install the following day which we couldn't do but they were easy to communicate with to sort a new date. For the install, was contacted by the local firm who were doing it to confirm on the day. When the engineer arrived, he asked about the items that had been delivered as he was concerned there wouldn't be an additional box and he'd need to go and get one, but it had been provided in the parcel from SMH. Engineer was polite and tidy and explained how everything worked when he finished. All in all, the whole process was very easy and efficient. Definitely recommended.

We have had contact with many people at Smart Home Charge and all have been very good to deal with (at around the same time we had dealt with others doing equivalent work who we clearly thought we could not trust). Charlie, who was the electrician who came to do the work, is one of the very best people who have ever done work in our house. His manner was exceptionally pleasant and his work was very neat and he showed great care with everything he did. We would be very pleased to have Charlie do more work for us. Charlie was punctual.

I placed an order via the Ohme website. They asked me to complete an online survey, and then gave me a quote for £1,453.20, including £253.20 of additional works. I accepted the quote and paid them the money. The charger was delivered, and I phoned them to see when I could expect the install. They then asked if I had got the trench dug yet. The quotation I had accepted said nothing about that requirement, and I was relying on the Ohme website, which promises "All-in-one package” and "We take care of everything, so that you don’t have to”. So of course I said that I wasn’t prepared to go ahead if they weren’t prepared to do the work they’d quoted for, and to collect the charger that had been delivered. They booked DPD Local , and I waited in for the collection, which never came — instead the DPD tracking said "Your collection did not take place as the Pickup Point was closed”. Having gone to some inconvenience to let them recover a charger that should never have been delivered to me in the first place, I am not prepared to do so again. I am more than willing to make the charger available for collection, at a specific pre-arranged time that is convenient for me, or at their risk to leave it outside on the day of collection. Meanwhile, they still have my money.

Polite chap and extremely professional and neat in his work. He just cracked on with the job. Absolutely nothing to complain about. Engineer 5*

Great service from start to finish. When we decided to purchase our EV we did the usual research for charging points. Smart Home Charge were recommended to us, and we couldn’t be happier. They aren’t the cheapest but you get what you pay for and it’s been worth the difference. The team in the office have been great at answering and dealing with queries that we’ve had and on the day of Installation, Ollie was excellent. He talked us through what he’d be doing how long it would take, suggested a better location and height for the unit to be placed. I’d thoroughly recommend them to anyone buying a EV charging unit.

Found this company really easy to deal with. Ordering online was a fairly simple process. They were great at keeping me informed throughout the process. Installation was expertlydone on time and I my installer Ty was brilliant explaining as he went along and making sure I knew how it worked before he left. Couldn't have had a better experience.

Polite chap and extremely neat in his work. He just cracked on with the job. Absolutely nothing to complain about. Company 5* Engineer 5*

If anyone needs an EV charger installed these are the people to do it. Getting the quote was easy, quote was competitive, the ordering was easy (incl a refund of an optional extra I changed my mind on) booking teh install was hassle free and not a long wait and the communications well balanced (good info and not bombarded). On teh day teh installer was friendly, polite and respectful. He arrived on time, discussed options for the cable route and listened to my views rather than push what was easiest / cheapest for him. Work was efficiently done he communicated the short power off period and fitted us and when he was done he explained how it all worked and left the house neat and tidy. I would recommend this company in a heartbeat!!!