Endorsed by Which?

Surrey Hills Removals Limited T/A Manns Removals

4.8

135 Reviews

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Organisations and Awards

Mar 2020

About

At Surrey Hills Removals we are proud to have built our reputation on care and flexibility. Whether we're handling a Steinway grand piano or a box of dog-eared, but much-loved toys - we appreciate that each item we move, however small, is important to you, so they're important to us.

Together with our sister company Manns Removals, we have evolved from a single liveried horse drawn carriage, into the modern company we run today. We undertake domestic, commercial and international removals and have our own 20,000 sq ft state-of-the-art storage facility, providing clean, dry, safe, containerised storage.

We genuinely care that your house move is as stress-free and enjoyable as possible, and continually strive to provide the same caring and quality service that we have since 1887. So relax, and let our friendly and experienced professional team take care of your move.

What we do

  • Removals

    • Home removals
    • International removals
    • Storage services

Customer reviews

Why you can trust these reviews

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100% of the reviews we publish have been through our stringent moderation process.

4.8
135 reviews
Customer Service
4.9
Quality
4.9
Value
4.7
Sort by
Very disappointing
Customer Service
Quality
Value
Competitively priced but that's about the only good thing I can say. Moving teams were unhelpful and frankly disinterested. Even when we asked for help it was declined on the basis of needing to get back to the depot, at 1:30pm in the afternoon! Some of the moving team grumbled continuously about needing to take furniture up stairs, which I thought was what we were paying them for. And then for a large item which needed to go upstairs they said they would come back tomorrow, and surprise surprise, they never did. Don't be lured in by their competitive quote, in my opinion you will be disappointed.
Jbeechacre Posted on 11/01/2017 , work completed 11/01/2017
The trader replied (on 01/02/2017)
We were all taken aback by this review. It’s not something we would expect to read about any removal company, let alone ours. As the owner of the business I contacted Which? to ask for some more details, as we had no record of any customer who had ever given us this sort of feedback. Unfortunately I was informed that he did not want to volunteer any more information. We undertake over 350 moves every year, and make huge efforts to maintain the very highest levels of customer satisfaction. If there is ever a problem, for whatever reasons, we want to sort it out. We are very aware how easy it is for disgruntled people to put up a bad review, but we are in the difficult position of not having any right of reply. We don’t know who this is or what has happened, but I really do not think I would have a business if I had a moving team offering this level of service. If I could please ask for some more details, I can promise to provide you with a proper response. Thank you, Nick Caporn.
On time and professional
Customer Service
Quality
Value
I used Surrey Hills to do two separate moves in November and January and had lots of items in store in between these dates. The teams that did the moves were punctual, courteous and efficient. They moved the furniture carefully and loaded it all securely. They were also friendly and helpful with doing all of the smaller things (e.g. plumbing the washing machine in!) The price quote was competitive and they were prepared to match another quote I has received. Overall I would have no hesitation to use or recommend them again.
Mark, Surrey Posted on 09/01/2017 , work completed 09/01/2017
Excellent & superb team office & removers
Customer Service
Quality
Value
From day of company's visit to estimate our house & contents for removal, they were extremely helpful, efficient & answered all questions. Removal from family home for over 30 years took place over 3 days and was executed well & with good humour. All staff made a big move a lot easier.
Annette, Surrey Posted on 25/12/2016 , work completed 25/12/2016
My Review
Customer Service
Quality
Value
Excellent service
Kenneth, Surrey Posted on 04/10/2016 , work completed 04/10/2016
Professional and respectful service
Customer Service
Quality
Value
Very relaxed but professional home inspection by Sharon. Pleasant and impressed follow up. Good communication and updates regarding provisional moving dates. Sue was very understanding as the dates changed. All the guys involved with the packing, move and unpacking were friendly and careful. Surrey Hills Removals took away a lot of the stress that normally comes with moving. Thank you.
Paul, Surrey Posted on 04/10/2016 , work completed 04/10/2016
My Review
Customer Service
Quality
Value
Fully met high expectations
Happy Customer Posted on 20/09/2016 , work completed 20/09/2016
Efficient and caring
Customer Service
Quality
Value
A very efficient and caring team. My husband has Parkinson's and we were treated with such care. The process was a pleasure and certainly we had no stress! We thank everyone from beginning to the end. Excellent service.
Michael, West Sussex Posted on 30/08/2016 , work completed 30/08/2016
Beyond Expectations
Customer Service
Quality
Value
Not only was the quote good value, but the team were highly professional. They were always on time, polite and friendly and they worked incredibly hard. They also listened to what we wanted which made the whole process so much less stressful. In addition, they went beyond their duty in helping my son retrieve shoes he had accidentally packed and ensuring the TV was tuned in our new home. Fantastic job.
Teresa, Surrey Posted on 30/06/2016 , work completed 30/06/2016
Brilliant job and prompt and professional
Customer Service
Quality
Value
Excellent service over three days. Extremely courteous and friendly. Delightful gentlemen!
David, Surrey Posted on 15/06/2016 , work completed 15/06/2016
My Review
Customer Service
Quality
Value
The Surrey Hill staff were extremely helpful. Kind at such a stressful time and efficient. I would certainly recommend them - thank you Surrey Hills team.
Jean, Surrey Posted on 07/06/2016 , work completed 07/06/2016