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Sussex Solar Ltd

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5.0

41 Reviews

Opening Hours
Today - 09:00–18:00
  • Monday 09:00–18:00
  • Tuesday 09:00–18:00
  • Wednesday 09:00–18:00
  • Thursday 09:00–18:00
  • Friday 09:00–18:00
  • Saturday 09:00–18:00
  • Sunday - Closed

Organisations and Awards

Aug 2019

About

We are a long-established, renewable energy company and have been operating since 2004. We install solar PV panels, Tesla Powerwalls, heat pumps and solar thermal (hot water) systems. We also provide a comprehensive maintenance and repair service. Based in Horsham, West Sussex we are known for our technical expertise, high standards of workmanship and excellent customer service. We preserve our great reputation by never subcontracting our work to others and we keep our installations to a geographical area that we know we can support with ongoing service.

What we do

  • Renewable energy

    • Air source heat pumps
    • Solar water heating
    • Solar panels
    • Home energy analysis
  • Electricians

    • Electrical testing services
    • Electrical installations
  • Air conditioning contractors

  • Smart Homes

    • Automated heating and air conditioning
  • More Services

    • tesla powerwall
    • energy storage
    • solar pv
    • energy batteries

Customer reviews

5.0
41 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Three yearly Solar Thermal Service
Customer Service
Quality
Value
The technicians arrived exactly as arranged, on time and date and were careful in laying down dust-sheets before they started. They took the time to check what work had been done previously before commencing the servicing work. They were very knowledgeable of the solar system we have installed and extremely customer orientated. Very happy to recommend them.
Customer in East Sussex08/02/2020
Sussex Solar, quality installation!
Customer Service
Quality
Value
Sussex Solar, after friendly consultation about problem with an inverter installed by another company who had gone bust. They were able to fit a new inverter within a few days, by their knowledgeable engineers. The job only taking a few hours. Wish I had used them to install solar panels in first place as they are a long standing family company. Unlike the fly by night company who originally installed my solar panels. Highly recommend them.
Customer in West Sussex03/02/2020
Vacuum Tubes Solar Heating System Serviced
Customer Service
Quality
Value
This is the first time we have used Sussex Solar Ltd. and we were most impressed with the two technicians who came to work on our vacuum tubes solar heating system. They arrived on time and proceeded to service our system, which we have to admit, had not been professionally checked over for quite some time. Both technicians were courteous and polite and conducted the work of the service in a very professional manner. It was pleasing to note that they actually knew what they were talking about and were helpful in explaining the intricacies of the system to us. Nothing was too much trouble and at the end of their visit we felt that it had been a valuable and worthwhile exercise. We would definitely recommend this company - they did an excellent job in servicing our system and also left the workplace clean and tidy. Well done Sussex Solar Ltd. we look forward to seeing you again in three years for some more of the same.
Customer in West Sussex09/12/2019
Prompt and friendly service
Customer Service
Quality
Value
Sussex Solar were called to resolve an overflow from the Air Source Heat Pump at Fishbourne Church Hall. The response to the call was prompt and efficient and replacement valves quickly sourced. The team were flexible and were able to fit us in, days earlier than anticipated. The engineers were very efficient and tidy and the work completed with minimum disruption. Overall, an all round friendly and helpful team. I would recommend their services.
Customer in West Sussex26/11/2019
First class service when all else failed
Customer Service
Quality
Value
A squirrel got under my solar panels and attacked the wiring, causing the system to go offline when ever it rained. I made contact with Andrew at Sussex Solar (who were the original installers of my system back in Oct 2015) and reported this issue. After removing the panels, carrying out repairs to the wiring and fitting wire mesh around the panels to prevent further issues with birds, squirrels etc, it became evident that there was an intermittent fault with the inverter. There was still 5 years warranty left on the inverter but it proved difficult to get a replacement from the supplier. I sent three e-mails to the manufacture in China seeking their assistance but I received no replies from them. Sussex Solar agreed to fit a temporary inverter to the system to enable me to try and get the original inverter repaired else where. This again proved fruitless after many phone calls to companies seeking assistance. The upshot is that I had to purchase a replacement inverter. I would like to thank Andrew, Amanda and their team at Sussex Solar for their excellent work and patience in helping me resolve my problem.
Customer in West Sussex25/11/2019
Excellent service
Customer Service
Quality
Value
We have used Sussex Solar at Fishbourne Church Hall to maintain our Air Source Heat pump after the company that fitted it let us down badly. We have found Sussex Solar to be responsive, flexible and friendly. The quality of their work is first class and we have no hesitation in recommending them to other customers.
Customer in West Sussex20/11/2019
Solar and Tesla Powerwall Installation
Customer Service
Quality
Value
Very helpful, friendly, local and knowledgeable family business. Installation was completed with no issues and our property was left clean and tidy. Cost was the best of all the quotes I got but would have chosen Sussex Solar for all the other reason above, cost was an extra bonus. Had a slight issue with Tesla app which was resolved very quickly by Andy. Completely satisfied with the whole experience and now enjoying helping the planet and running my electric vehicle for free.
Customer in West Sussex09/11/2019
Annual heat pump and tank service
Customer Service
Quality
Value
We were very pleased indeed with the annual service which was carried out as agreed in a very competent and efficient manner. It was done to the agreed schedule and all communications both before and during the service were clear and very helpful. I feel our system is in good hands and would thoroughly recommend Sussex Solar, as indeed I have.
Andrew Vivian09/10/2019
Very Pleased
Customer Service
Quality
Value
We're now "off grid" for much of the year! I'm very pleased by Sussex Solar's installation of in-roof solar panels and a Tesla Powerwall. Along with our Tesla cars, this means that we're off grid for electricity and transport for much of the year. All works very well, and being able to see the power flow through the panels, the house and the battery is the icing on the cake.
Mr Manktelow, East Preston, West Sussex05/06/2019
Prompt and professional
Customer Service
Quality
Value
They were fair with their estimate, discussed options for replacement parts, answered my queries but didn't remove their boots or wear protectors in the house.
Peter, West Sussex05/06/2019
The trader replied (on 26/06/2019)
Dear Peter, thank you for taking the time to leave a review. I am glad you found our service to be transparent and that you were consulted on options, but I am very sorry to hear that shoe protection was not used in your property. I am in the process of investigating why this happened and can assure you this is highly unusual. We go out of our way to respect and protect our customer's property and insist our technicians either remove their shoes or, if multiple trips to the van are required, they wear shoe protectors or lay carpet runners. The only occasion we may struggle to do this is on a wooden or slippery staircase where runners would be dangerous. Please accept our sincere apologies and I will contact you once I have spoken to our team. Regards, Amanda