Sussex Solar Ltd

From the initial enquiry onwards Amanda and Andy gave clear and easy to follow advice on the best set up for me and our house. It was daunting not knowing where to start. I tried several companies, many of whom didn't even bother to call me back. Due to strong demand, getting the equipment took longer than envisaged but they kept in touch. The team who fitted the panels were very efficient polite and also very tidy. Once installed and the system commissioned Andy spent time to really clearly walk us through the system and how to use it. Sussex Solar were top notch and a great family business.

Sussex Solar have been a delight to work with from the initial enquiry through to the completion of the installation. The original enquiry based on purely my supplied requirements and details produced an initial illustration design and cost estimate. That evolved as more details were understood but the final pricing was met. At every stage of the process, Sussex Solar keep me fully informed of every step including accurate lead-times and on-site attendance. Their timekeeping was impeccable considering they are based 50 miles distant and they treated my property with respect at all times leaving it as they had found it. It is early days to report on the performance of the installation but I have no doubt that it will live up to the projections. Bearing in mind the increased interest in renewable energy and the associated enquiries I can only complement on the company for their responsiveness which is a quality I value highly and wish others would/could emulate.

Sussex Solar have just installed a twelve kw Vaillant air source heat pump to replace our gas boiler. Advice, planning and execution of the job all excellent. We have in fact used Sussex Solar for a number of jobs over the years (first, solar thermal about fourteen years ago, then a PV system about twelve years ago, and now the heat pump). In each case they gave good advice, designed a robust system, and installed it to a high standard. The few items of servicing that have been necessary have also been handled well. I highly recommend them for the range of products and services they offer.

Sussex solar finished my 5kwp solar installation just before xmas 2021. I found dealing with Sussex Solar to be simple and pleasant from inception to completion - the office team provided great communications for all my little questions in a very timely manner. Sussex Solar were the only company to respond with a design capable of fitting 15 panels upon the roof of my new build garage, providing a significant increase in capacity to just under 5kwp. As with many new build projects, coordinating suppliers and contractors in these times is a challenge, Sussex Solar were very flexible about fitting in around my roofer, which I very much appreciate. Installation of the in-roof trays and panels (when the day finally arrived), was quick and painless and they were happy to await the final electrical connection before commissioning the inverter and panels. I'd recommend speaking with Sussex Solar to anyone considering PV renewables, I'm very happy with the end result.

We were very satisfied with the work carried out by Sussex Solar. The installers were efficient, courteous, punctual and left the premises in a clean and tidy state.

The installation was a very smooth operation from start to finish. Sussex Solar maintained the highest level of personal service throughout. First impressions inspired confidence and everyone we dealt with was courteous and knowledgeable. The works were completed on schedule and the budget adhered to. Everyone on site was as courteous and pleasant as the office staff, and the work was carried out professionally and with minimum disturbance. As regards aftercare, we received all the relevant paperwork surprisingly quickly. To date, all is functioning extremely well. Sussex Solar are highly professional and deliver an outstanding standard of personal involvement in the project, which we appreciated. We would recommend them unreservedly.

From the first site visit to final installation Sussex Solar did everything as promised. A real quality job and fairly priced. Nice, honest, flexible people to do business with. Their scaffolding contractors were polite too. Would not hesitate to recommend.

We have been very happy with the service from Sussex Solar from the planning of our system through to installation. Andy and the team really know what they are doing. I would not hesitate to recommend Sussex Solar to others.

We had an air source heat pump installed seven years ago, and have been delighted with it. The company that installed it, and the panels, no longer service this area, but I was fortunate enough to find Sussex Solar in my area. They came to service the system in 2019 and I took out a contract with them so that they would come out if there were any problems. They have just done another service, taking great care because of the current lock-down. Dom and Fraser needed access into the loft, but the light was not working. They had torches but offered to clamber across the loft to fit another bulb for me. I have always enjoyed professional and friendly service from this company, and as I hope to downsize, I shall certainly want them to install solar units in the next house.

Our old heating system required replacement, and following less than satisfactory service from our previous contact, we decided to search for someone more local to install our new Air Source Heat Pump. From initial contact, through a very detailed survey and quotation, to installation of our new system, Sussex Solar provided exemplary service. The job was carried out to the agreed schedule (in fact earlier than quoted due to a change of plan elsewhere) and for the price quoted. Sussex Solar were pleased to answer all our queries in a timely and professional manner - no question was ever too silly! The post installation data pack was well put together with all the information required assembled in one place. I would unhesitatingly recommend this company.

Sussex Solar completed installing PV solar panels for us last week, and we are extremely pleased with the whole process from the initial consultation to the final testing. They are a small Horsham family company, very efficient, very friendly and very competent. We have no hesitation recommending them to anyone else wishing to install renewable energy systems.

Sussex Solar did a very good job done of fitting 10 panels to my roof in two days. The finished appearance is very neat including the cabling into the kitchen. The whole job was much less disruptive than I was expecting and expertly carried out. All the way through the process the advice and information was excellent.

I first contacted Sussex Solar 2 years ago to see if they could fix a problem with an air source heat pump that came with our house. Andrew went beyond the call of duty in getting an unfamiliar unit going again. When that unit eventually packed up I contacted Sussex Solar to quote for a new unit. All contact with this company has been professional and the work done to the highest standard. In these days of average to poor service it is a delight to deal with a company such as this. I recommend Sussex Solar without reservation.

Sussex Solar has recently completed the installation of solar panels and a Powerwall system at our house, and has been excellent from start to finish. Its initial advice was very informative helping us understand what was involved, and the survey further developed our knowledge and confidence to go ahead. Andy and his team were great during installation, and on completion spent time ensuring we were completely satisfied with the system and how it operates. We did talk to other companies, but Sussex Solar stood out in terms of service, and we are delighted we went with them.

Andy installed our solar panel in 2009 we found him one of the most competent people we know. He left us a drawing of what he had done and how it connected to our other services. Which was so helpful to other service people over the years. We have recently had cause to contact them for help as we had a big problem with our eco boiler stove, and although not their area they gave tremendous help to our plumber over the phone. They are brilliant, thank you. Their follow up service is also great.

So there we are confined to barracks due to our advanced stage of life - and the heating system packed in The cold nights and the forecast of north-easterlies to come became a trial This morning Sussex Solar arrived and even though the problem was one never before encountered, Andy was set on finding a solution He was patient and methodical and his determination paid off Warmth is returning- a most welcome result especially as my husband was very unwell today This company have been a pleasure to deal with and we warmly(!) recommend them

The technicians arrived exactly as arranged, on time and date and were careful in laying down dust-sheets before they started. They took the time to check what work had been done previously before commencing the servicing work. They were very knowledgeable of the solar system we have installed and extremely customer orientated. Very happy to recommend them.

Sussex Solar, after friendly consultation about problem with an inverter installed by another company who had gone bust. They were able to fit a new inverter within a few days, by their knowledgeable engineers. The job only taking a few hours. Wish I had used them to install solar panels in first place as they are a long standing family company. Unlike the fly by night company who originally installed my solar panels. Highly recommend them.

This is the first time we have used Sussex Solar Ltd. and we were most impressed with the two technicians who came to work on our vacuum tubes solar heating system. They arrived on time and proceeded to service our system, which we have to admit, had not been professionally checked over for quite some time. Both technicians were courteous and polite and conducted the work of the service in a very professional manner. It was pleasing to note that they actually knew what they were talking about and were helpful in explaining the intricacies of the system to us. Nothing was too much trouble and at the end of their visit we felt that it had been a valuable and worthwhile exercise. We would definitely recommend this company - they did an excellent job in servicing our system and also left the workplace clean and tidy. Well done Sussex Solar Ltd. we look forward to seeing you again in three years for some more of the same.

Sussex Solar were called to resolve an overflow from the Air Source Heat Pump at Fishbourne Church Hall. The response to the call was prompt and efficient and replacement valves quickly sourced. The team were flexible and were able to fit us in, days earlier than anticipated. The engineers were very efficient and tidy and the work completed with minimum disruption. Overall, an all round friendly and helpful team. I would recommend their services.

A squirrel got under my solar panels and attacked the wiring, causing the system to go offline when ever it rained. I made contact with Andrew at Sussex Solar (who were the original installers of my system back in Oct 2015) and reported this issue. After removing the panels, carrying out repairs to the wiring and fitting wire mesh around the panels to prevent further issues with birds, squirrels etc, it became evident that there was an intermittent fault with the inverter. There was still 5 years warranty left on the inverter but it proved difficult to get a replacement from the supplier. I sent three e-mails to the manufacture in China seeking their assistance but I received no replies from them. Sussex Solar agreed to fit a temporary inverter to the system to enable me to try and get the original inverter repaired else where. This again proved fruitless after many phone calls to companies seeking assistance. The upshot is that I had to purchase a replacement inverter. I would like to thank Andrew, Amanda and their team at Sussex Solar for their excellent work and patience in helping me resolve my problem.

We have used Sussex Solar at Fishbourne Church Hall to maintain our Air Source Heat pump after the company that fitted it let us down badly. We have found Sussex Solar to be responsive, flexible and friendly. The quality of their work is first class and we have no hesitation in recommending them to other customers.

Very helpful, friendly, local and knowledgeable family business. Installation was completed with no issues and our property was left clean and tidy. Cost was the best of all the quotes I got but would have chosen Sussex Solar for all the other reason above, cost was an extra bonus. Had a slight issue with Tesla app which was resolved very quickly by Andy. Completely satisfied with the whole experience and now enjoying helping the planet and running my electric vehicle for free.

We were very pleased indeed with the annual service which was carried out as agreed in a very competent and efficient manner. It was done to the agreed schedule and all communications both before and during the service were clear and very helpful. I feel our system is in good hands and would thoroughly recommend Sussex Solar, as indeed I have.

We're now "off grid" for much of the year! I'm very pleased by Sussex Solar's installation of in-roof solar panels and a Tesla Powerwall. Along with our Tesla cars, this means that we're off grid for electricity and transport for much of the year. All works very well, and being able to see the power flow through the panels, the house and the battery is the icing on the cake.