Sussex Solar Ltd

Our premises had a failure with an air source heat pump system and we had been badly let down by the original engineer after nearly 4 weeks of waiting. The Sussex Solar response inspired confidence, sending out relevant information by email within minutes. When requested, they attended at the earliest opportunity and identified the problem. Within 4 days they had ordered the part from the manufacturers and fitted the replacement - coming out on a Saturday to do so. A first class service.

If you’re thinking of solar and renewable energy then you absolutely must contact Sussex Solar. Back in 2015 they installed all of our domestic solar panels and associated equipment - a total of 7.9Kw of generation capability. This month (March 2018), they have been back to install a new Tesla Powerwall 2 battery. We are really delighted with all the work that Andy and his team have delivered. They have given us excellent service - from the early discussions about planning the installation, through to the installation and commissioning. They have clearly been in the business of renewable energy and solar for many years and they bring a very friendly, attentive and pragmatic approach to their work. There is inevitably a fair degree of paperwork involved in registering your solar installation with a Feed in Tariff provider. Andy has a very clear and simple approach to support you through the process and so it has felt incredibly easy to register and maintain our Feed in Tariff. I believe that Sussex Solar are one of the first firms to be accredited by Tesla to install their Powerwall 2 battery, which gave us a lot of confidence in their ability to install our new battery. This installation has gone very well and I would recommend anyone with solar panels to consider the Tesla battery. In summary, we have had great service from Sussex Solar and feel very supported by them. We have no hesitation in recommending them to other people.

We had a number of companies come out to discuss installation of an Air Source Heat Pump. Andy was the only one who explained everything in layman's terms, answering all our questions with great knowledge. Installation and after service have been first class. We would have no hesitation in recommending Andy and Sussex Solar to anyone.

We used Sussex Solar to install both thermal and photovoltaic panels some years ago. High standard of workmanship and very happy with both installations. Andy is reliable, trustworthy and knowledgeable in his field. Recently has both panels serviced with usual excellent customer service, explaining what he had done, state of the panels etc.

Andy took over servicing our two air source heat pumps and underfloor heating system this year and has been knowledgable, efficient, courteous and good value for money. What is more, when we had a problem (caused by a power cut) one evening, Andy called straight back, reassured us that he could come the following day but in the meantime gave sufficient help over the phone for me to fix it myself, with no charge and a follow up email! Great customer service.