Endorsed by Which?

Test Valley Glass & Window Company Ltd

5.0

24 Reviews

Opening Hours
Today - 09:00–17:00
  • Monday 09:00–17:00
  • Tuesday 09:00–17:00
  • Wednesday 09:00–17:00
  • Thursday 09:00–17:00
  • Friday 09:00–17:00
  • Saturday 09:30–16:00
  • Sunday - Closed

Why you can trust this trader

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About

Established in 1995 Test Valley Windows prides itself on customer satisfaction. The majority of our business comes from existing clients and personal recommendations, we strive to achieve customer gratification at all times.

Director Malcolm Mackenzie says “we are a friendly approachable company with a genuine desire to fulfill customer’s needs. Our sole aim is to provide a professional service from conception to completion with an after sales service second-to-none”

This is echoed in having been awarded the Plastic Window Federation Certificate of Excellence for impeccable service every year for the last 18 years. Adopting a 'no pressure' sales policy, we will listen to your requirements, offer professional advice and produce a free comprehensive no obligation quotation for you to make an informed choice, at your leisure.

So if you are thinking of buying Windows, Doors, a Conservatory or Orangery, contact us or visit our showroom to find out why so many of our customers would recommend us.

What we do

  • Glaziers

    • Replacement window services and repairs
    • Double glazing installation
    • Double glazing repair
    • Sash windows
    • Aluminium Windows
    • UPVC Windows
    • Double glazed units
    • Stained glass
  • Conservatories

    • Conservatory maintenance
    • Conservatory repairs
  • Doors

    • Bi-fold doors
    • Patio doors
    • Orangeries
    • Front door
    • French doors
    • Composite doors
    • UPVC doors
    • Fire doors
  • Double glazing

    • Double glazing suppliers
  • More Services

    • orangeries
    • porches
    • livin room
    • window repairs

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
24 reviews
Customer Service
5.0
Quality
5.0
Value
5.0
Sort by
Excellent Company to deal with
Customer Service
Quality
Value
Test Valley Windows were a pleasure to deal with from start to finish. We were anxious about having replacement windows installed and finding an honest, reliable company who were not going to use ridiculous sale tactics of coming up with a high price a then offering “special deals” by reducing costs if we agreed to sign up that day, or going off to make “a call to the boss” and coming back with another silly quote. Test Valley did none of this, they came in with a reasonable quote and had no pressure sale tactics. We visited their showroom to choose the finishes for the windows and the company kept in touch with timescales for surveying and fitting. The windows were fitted as scheduled. A few problems arose during installation, with our property not the windows, and these were resolved by the fitters. One window did require a remake and this was arranged as quickly as possible. The windows and finishes look fantastic and of a high quality. I would highly recommend this company. From the initial sales with Nigel, the surveyor Malcolm, the fitters Chris and Andy who were incredibly hard working and did an excellent job, and the office staff, everyone was polite and efficient.
Customer in Hampshire Posted on 29/10/2022 , work completed 28/10/2022
Fantastic Service from start to finish
Customer Service
Quality
Value
We have just had quite a large job of re fitting all (14) of our windows and 2 doors, along with some new cladding, completed by Test Valley Windows and we couldn't be happier. Right from the start we were impressed with the professionalism and guidance Nigel, the salesman, gave us. He was correct in all aspects of his recommendations, and there was zero hard sell. As it should be, no pressure at all. There was an initial delay on the order, which was communicated right away, so again the honesty and integrity proved we'd chosen the right company. The fitting went to plan and took the guys just over a week to complete the job. The fitters, Adam & Chris were professional tidy and courteous, and their skill and attention to detail is clear. Any small snagging points were acknowledged and rectified without any fuss, even bits we'd not spotted were pointed out for correction. Overall, we made the best choice. The whole team at TVW get 10/10 on all aspects. Our house is transformed, and the benefits of new windows and doors are already apparent. Highly recommended.
Customer in Hampshire Posted on 20/03/2022 , work completed 18/03/2022
Perfection at every level.
Customer Service
Quality
Value
Our apologies for the use of superlatives in this review but Test Valley Glass and Windows earned every one of them for our new Live-in Conservatory. We are in our 80s and have spent half of our lives living and working all over the world. During that time we have built five houses and renovated six others, for the most part using top quality builders, but none of them better than Test Valley. From the moment we met them to the moment we completed the contract, on time, 7 weeks after work started, despite Covid and supply chain problems, we marvelled while they did exactly what we had asked them, and they had promised, to do, without a hiccup of any sort. To answer your specific questions: the quality of work was meticulous and the job done superbly well. The costs were exactly in line with the quotation and the contract. All the workmen took an evident pride in their work and accepted nothing but the highest standard. Communications were excellent at every level and our few questions were answered immediately and clearly. The teams were punctual and cleaned up daily before leaving. There were no problems and we have no hesitation in recommending them to anybody wanting an expert job using top of the line materials. There may be cheaper alternatives out there but we would be surprised if there were any better. On a personal note we would like to convey our sincere thanks to Malcolm and Nigel, Jodie, Paul and Dale, Danny and Dale, and Chris. You are the the best.
Customer in Hampshire Posted on 25/10/2021 , work completed 05/10/2021
Double glazing
Customer Service
Quality
Value
We contacted Test Valley for a quote to replace our double glazing throughout the house. Their communication was comprehensive and very thorough and their quote was very competitive. We put the work out to tender to five different companies and Test Valley windows were by far the best in every aspect. The work was carried out a week ahead of schedule. The installers were with us for five days, they worked very well as a team and were extremely efficient. At the end of each day they tidied up after themselves left the house spotless. In the light of our experience we would have no hesitation in recommending them.
Customer in Hampshire Posted on 24/02/2021 , work completed 25/01/2021
Conservatory work
Customer Service
Quality
Value
Teat Valley Windows put up a brand new conservatory for me. The work was done very meticulously and they were very professional throughout. I wish we had done this sooner - the work is so good we have an extra room throughout the year now. I would recommend Malcolm and his team to anyone looking for windows, conservatories and a whole lot more I am sure. This is the second conservatory Test Valley Windows have built for me (two different houses!). I don't intend on having a third but they will be first on my list when the windows need doing. Well done team - excellent work.
Customer in Hampshire Posted on 06/07/2020 , work completed 05/08/2019
Impressive After-Sales Support!
Customer Service
Quality
Value
Test Valley Windows have been an incredible company to deal with. They supplied and fitted new front and utility room doors four years ago, complete with a 10 year guarantee. When the doors started to fade, we got in touch with the Test Valley Windows team, and were so impressed by their professional and helpful response. They offered to replace the door slabs, without quibble or hesitation. Arranging an appointment for the door engineers to come was quick and easy. The two-man team worked solidly for hours, getting the door hanging just right. They clearly took huge pride in their work and did an amazing job even removing and refitting a blind on one of the doors...they went above and beyond and we are delighted with the replacement products. All a customer, I feel valued and appreciated. The entire experience was positive...thanks and well done Test Valley Windows!
Customer in Hampshire Posted on 30/01/2020 , work completed 23/01/2020
Superb
Customer Service
Quality
Value
Hard to rate high enough! Excellent value for money. Meticulous planning and installation. All snags dealt perfectly. Lovely product. Every person had well developed customer service skills. Thorough and professional.
Which? Trusted Traders Consumer Posted on 01/12/2019 , work completed 01/12/2019
Great service
Customer Service
Quality
Value
We bought our front and back doors from Test Valley Windows. We were impressed with the professional service received throughout the process, from the showroom, to the door fittings, to the customer service received afterwards when we needed some minor adjustments made. All services were very prompt and the staff friendly and courteous, and we are very pleased with the finished product. Special mention goes to Dave who never failed to deliver service with a smile despite having to wait outside our house for a long time as we were in the back garden and couldn't hear him! We're really pleased with the doors, they look beautiful on our house.
spongebob Posted on 26/04/2017 , work completed 26/04/2017
Excellent job, great value
Customer Service
Quality
Value
From start to finish an excellent job. So many cowboys, but this is a genuine and quality firm. Professional & friendly throughout with a superb quality door, fitted perfectly. Not only this but great value for money. Highly recommended & will definitely use again in the future.
Which? Trusted Traders Consumer Posted on 13/02/2017 , work completed 13/02/2017
Prompt and professional
Customer Service
Quality
Value
They worked well and the job went according to plan. One problem they quickly remedied and this did not affect us. We only had their quote for value and this was within the region we thought so we have awarded a 5 score.
David, Hampshire Posted on 11/01/2017 , work completed 11/01/2017