Endorsed by Which?

The Pure Water People

4.8

1681 Reviews

Opening Hours
Today - 08:30–19:30
  • Monday 08:30–19:30
  • Tuesday 08:30–19:30
  • Wednesday 08:30–19:30
  • Thursday 08:30–19:30
  • Friday 08:30–19:30
  • Saturday 08:30–12:30
  • Sunday - Closed

Organisations and Awards

AUGUST 2021

About

We can do everything and anything to make your water wonderful at home, from softening to more advanced levels of purification, we provide you with an energy efficient solution that requires minimal salt and saves you money!

The Pure Water People Ltd (PWP) will provide you with an exclusive range of products that will purify your drinking, cooking and even household water to degrees only dreamt of by your water supply company.

With literally thousands of satisfied customers, our passion is the purity of your water and the numerous benefits it provides.

Our outstanding reviews speak for themselves, we love to make water wonderful and our ethos is to deliver an outstanding service with one of the best products in the market place today!

What we do

  • Water softener installation and maintenance

  • Plumbers

    • Water softener installation and maintenance
  • Water treatment

  • More Services

    • water purification
    • drinking water treatment

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.8
1681 reviews
Customer Service
4.9
Quality
4.9
Value
4.6
Sort by
Annual Service
Customer Service
Quality
Value
Having had our water system installed several years ago we were called recently by the installation company to advise the annual service was due. Lewis our service technician arrived on due date and within the specified time frame, having previously been to our home he knew where everything was and as usual was efficient explaining everything as he went along and providing advice. A great service from beginning to end. Thank you.
Customer in Buckinghamshire Posted on 09/11/2023 , work completed 07/11/2023
water purifier filter change
Mike visited today as scheduled. He replaced the filters on our water purifier, measured the levels of impurities before and after his intervention. He was friendly, respectful of our property and gave useful advice. I was very pleased with the service.
Customer in Greater London Posted on 08/11/2023 (Reviewer did not use service)
The trader replied (on 06/02/2024)
we are very happy that you are! Many thanks for your review.
Annual Service
Customer Service
Quality
Value
Lewis was on time and did the job very effectively, he explained what he was doing every step of the way and advised me what I needed do regarding my out door wooden protection. I was very pleased with the service he provided.
Customer in Berkshire Posted on 08/11/2023 , work completed 07/11/2023
Servicing of water filtration system
Customer Service
Quality
Value
Good annual service. Lewis on time and did a thorough job as always. He's friendly and helpful and a credit to the company
Customer in Gloucestershire Posted on 06/11/2023 , work completed 02/11/2023
The trader replied (on 06/02/2024)
we appreciate your 5 star review of our products and services. *****
Great WORK
Customer Service
Quality
Value
The engineer Lewis arrived well within the time frame and worked in a fully professional manner. He was thorough and very committed to the job. He explained what he was doing was completely thorough, taking pains to fully understand our needs ans potential usage keeping notes for future reference. He advised us how to use the system most efficiently. All this done in cherrful and friendly manner.
Customer in Bath and North East Somerset Posted on 03/11/2023 , work completed 03/11/2023
Annual check up / service of existing pure water sysstem
Customer Service
Quality
Value
Lee, a Pure Water People engineer, came today to do annual check up and service of our Pure Water System. He was friendly, efficient, clean and gave clear instructions. He represents well a good and impressive pure water company delivering a great service..
Customer in Buckinghamshire Posted on 01/11/2023 , work completed 01/11/2023
The trader replied (on 06/02/2024)
We aim to please **** - thanks for taking the time to come on here and review us!
Major Service
Customer Service
Quality
Value
I was contacted by PWP to arrange for my major service and was given a date, time-window and name of engineer. On the day I was informed of the time to expect Kevin and he arrived on time. Kevin's work was thorough, tidy and clean. Changing all the filters, checking water quality before and after. He kept me informed of what he was doing at all times and left taking all the old filters with him. I have experienced Kevin's work before on previous services and can recommend that his work is of a high standard. From setting up the appointment to completion of the service, I found the experience excellent from the whole team.
Customer in Wiltshire Posted on 29/10/2023 , work completed 19/10/2023
The trader replied (on 06/02/2024)
we do love a great review here at team PWP - thanks for taking the time to review us, we really do appreciate it.
Great Service
Customer Service
Quality
Value
Great service carried out by Kevin.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 20/10/2023
Absolutely brilliant
Customer Service
Quality
Value
We've used The Pure Water People a long time. Kevin was absolutely brilliant, did a great job. Couldn't have been more helpful.
Which? Trusted Traders Consumer Posted on 26/10/2023 , work completed 20/10/2023
The trader replied (on 06/02/2024)
Thanks for your many years of custom and for ***** five fabulous stars.
Excellent service
Customer Service
Quality
Value
Kevin came today to service and change all the filters on our water system. He is very polite and friendly and very knowledgeable and efficient. An excellent job Kevin, I highly recommend you.
Customer in Oxfordshire Posted on 20/10/2023 , work completed 20/10/2023