Endorsed by Which?

Total Home Solutions

5.0

91 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Total Home Solutions (THS) are part of the Smith and Byford group and specialise in delivering Gas, Electrical and Plumbing services to local private Homeowners and Landlords. Our THS team operate from our showroom, located in Cheam Village, which was first opened in 2012.

Our wealth of experience has enabled our organisation to develop systems, procedures and protocols to ensure our services run smoothly and efficiently, whilst providing the highest level of care to all of our customers. The services we provide include:

• Boiler Installation
• Boiler Servicing
• Boiler breakdowns and repairs
• Gas Safety Inspections
• Landlord Safety Certificates
• Electrical Maintenance
• Plumbing
• Reactive Repairs
• Renewable Technologies
• Commercial and Industrial

Our professional approach and commitment to customer care has enabled our organisation to develop an enviable reputation for service, quality and excellent value for money.

What we do

  • Boiler, central heating and gas engineers

  • Heating contractors

  • Plumbers

  • Electricians

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

5.0
91 reviews
Customer Service
5.0
Quality
5.0
Value
4.9
Sort by
Total Home Solutions
Customer Service
Quality
Value
We’ve had a contract with Smith & Byford Total Home Solutions for a number of years. The customer service from the office staff is always excellent. Clear quotations are provided prior to commencement of any work and the engineers are consistently friendly and efficient. We have total confidence that any problems that arise will be promptly attended to and fixed, as was the case with recent shower cartridge issues. Definitely a company that can be trusted.
Customer in Greater London Posted on 13/05/2024 , work completed 09/05/2024
Excellent company
Customer Service
Quality
Value
We have an annual contract with Total Home Solutions and also recently had a new boiler fitted. The company plus engineers are very efficient and I would not hesitate to recommend them and their work. They are very helpful and on the ball.
Customer in Greater London Posted on 15/04/2024 , work completed 19/03/2024
Excellent shower installation
Customer Service
Quality
Value
We were very pleased with the work that Jason carried out to replace our old Aqualisa shower with a new concealed Aqualisa shower. Excellent professional work. We are also grateful for the friendly and understanding support from Dee in the office. We highly recommend Smith and Byford.
Customer in Surrey Posted on 28/03/2024 , work completed 25/03/2024
Fast and caring response
Customer Service
Quality
Value
I've had an annual service contract with Smith & Byford (Total Home Solutions) for the past 3 years and have been very happy with the service that they have provided. Over the weekend, we had something of an emergency, and their response was not only quick, efficient and professional but also, sensing my distress, reassuring and kind. I feel that customer service of this quality shouldn't go without recognition and wish to record my thanks to Dee (in the office) and Jason (who carried out the repair) for the exceptionally kind and efficient response.
Customer in Surrey Posted on 04/03/2024 , work completed 04/03/2024
Great Service
Customer Service
Quality
Value
A boiler probem occurred overnight - no hot water AM. Called and told an engineer would be along at some point before 1730hrs. Had a call after lunch to say engineer on way he arrived a few minutes later. Checked boiler and thermostat and could find no issue but thought perhaps a power cut overnight or a malfunction on the room stat, less likely, checked everything left in full working order. Reassured there are no serious issues
Customer in Greater London Posted on 19/02/2024 , work completed 19/02/2024
Simply brilliant!
Customer Service
Quality
Value
When my mother's boiler broke down, the guys were round in a flash! Sadly it was old and beyond repair, but we had a shiny new one installed in a jiffy (and at an affordable price!) Mum speaks very highly of the guys and was very impressed with the work and post clean-up saying they left the place spotless afterwards! A great local company that has served my family well for many years. Special thanks to Emma for overseeing a smooth and quick resolution to our emergency call out & thank you to all the guys for looking after mum and for providing electric heaters while she was without a working boiler. Great work!
Customer in Surrey Posted on 08/02/2024 , work completed 24/01/2024
Central Heating
Customer Service
Quality
Value
We have had a service contract with Smith and Byford for over 10 years looking after our central heating system and recently had a new boiler installed by them. Their work is exemplary, the boiler was fitted with no problem within 24 hours of being booked and the fitters Andy and Bryn were punctual, extremely tidy and courteous throughout. The service engineers and back office staff go out of their way to make everything easy and you feel valued as a customer. They are highly recommended.
Customer in Surrey Posted on 18/01/2024 , work completed 11/01/2024
Gas Central Heating - Suspected MZV Failure
Customer Service
Quality
Value
Having used Smith & Byford a number of times before, we did not hesitate in asking them to come and sort it out - which they did in their usual friendly, helpful and most efficient way. Full marks as usual. They will always be our first "port of call", and we will and have recommended them to anyone who asks.
Customer in Greater London Posted on 01/11/2023 , work completed 20/10/2023
Everything was Brilliant
Customer Service
Quality
Value
I cannot rate this company highly enough. The service from the operator to the installer was exceptional. They were so flexible, so understanding. Having determined that the boiler needed to be condemned, they managed to change their schedules and install the boiler next day. My mother is 95, and they understood the urgency. The installers were professional, knowledgeable, charming. I know next to nothing about plumbing and boilers but felt I could trust this company 100%. Amazing.
Customer in Greater London Posted on 20/10/2023 , work completed 20/10/2023
Replacement Boiler and 4 tanks and 4 cylinders
Customer Service
Quality
Value
I was extremely apprehensive about starting the installation on my house as it was a major install and has needed doing for a long time but due to the size of it I was holding off. Total Home Solutions were my ideal choice to do this work after receiving a few quotes. I was very impressed with how they handled everything. Total Home Solutions were very professional and did all the work to an extremely high standard. This job was very taxing as it was a big installation but they did everything superbly and there was nothing that was too much trouble. Emma, Bobbie and Dee looked after us in the office and took care of any extras that we needed doing and Andy and Bryn did all the work in the house and were polite, helpful and a pleasure to have around. Any problems that arose was treated with the utmost professionalism. I could not fault them for anything and I would recommend them to any one that wanted a major install or any work for that matter. Thank you again for all the work that you have done and for looking after us. I will be back for a replacement of my other boiler etc.
Customer in Greater London Posted on 29/09/2023 , work completed 29/09/2023