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Total Home Solutions

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4.9

49 Reviews

Opening Hours
Today - 08:00–17:30
  • Monday 08:00–17:30
  • Tuesday 08:00–17:30
  • Wednesday 08:00–17:30
  • Thursday 08:00–17:30
  • Friday 08:00–17:30
  • Saturday - Closed
  • Sunday - Closed

About

Total Home Solutions (THS) are part of the Smith and Byford group and specialise in delivering Gas, Electrical and Plumbing services to local private Homeowners and Landlords. Our THS team operate from our showroom, located in Cheam Village, which was first opened in 2012.

Our wealth of experience has enabled our organisation to develop systems, procedures and protocols to ensure our services run smoothly and efficiently, whilst providing the highest level of care to all of our customers. The services we provide include:

• Boiler Installation
• Boiler Servicing
• Boiler breakdowns and repairs
• Gas Safety Inspections
• Landlord Safety Certificates
• Electrical Maintenance
• Plumbing
• Reactive Repairs
• Renewable Technologies
• Commercial and Industrial

Our professional approach and commitment to customer care has enabled our organisation to develop an enviable reputation for service, quality and excellent value for money.

What we do

  • Boiler, central heating and gas engineers

  • Heating contractors

  • Plumbers

  • Electricians

Customer reviews

Why you can trust these reviews

All reviews are verified as being genuine and a true customer of this trader.

How can we be so sure?

100% of the reviews we publish have been through our stringent moderation process.

4.9
49 reviews
Customer Service
5.0
Quality
5.0
Value
4.8
Sort by
New Worcester Bosch Boiler Installation
Customer Service
Quality
Value
Smith & Byford have serviced our boiler for several years and this time, due to it's age, it had to be replaced with a newer model. The work was carried out by Andy and the whole process, including a power flush, was completed in a very efficient way. The pipework needed to be re-routed and the result is stunning, or, to a former engineer, as I was, 'beautiful'. I would recommend Smith & Byford to anyone who wants excellent servicing of their heating systems.
Customer in Surrey Posted on 29/10/2020 , work completed 20/10/2020
One of the best workman I have ever worked with
Customer Service
Quality
Value
Smith and Byford quoted for replacing all my radiators in my terrace house, not only were these to be replaced but also moved in location making for a more complicated job and this quote was market competitive. The workmanship was excellent and the two man team worked hard for two days to move and change all my radiators, they were friendly, accommodating, followed Covid rules, clean, tidy and went above and beyond to provide an excellent service. Usually I have found that there is always something that goes wrong with workers in the house, whether they leave a mess or damage something or don't tidy up or even don't complete the job properly. I've had all of these. With this company here none of these issues happened, in fact you would have not known that they had been in the house except for the nice new shiny radiators. Would definitely recommend!
Customer in Greater London Posted on 15/10/2020 , work completed 13/10/2020
Leak repair to loft en-suite bathroom
Customer Service
Quality
Value
Once again Smith and Byford have come to our rescue, from the initial enquiry with Bobbie honest advice was given by the engineers which resulted in a competitive price being given. The repair was undertaken mainly by Simon and ably assisted by Andy, Brynn and Del. All four engineers kept us advised on the work and honestly answer our questions. The standard of their work was second to none and well with in the ISO 9001 standard. Backroom work was undertaken by Emma who has master project management to a tee- we actually came under the project completion time. We appreciated that the company used local village tradesmen and in particular Cheam Tile Centre and Graham Lee Carpets. Both of whom gave excellent support. Highly recommend Smith & Byford to everyone. Another highly satisfied client.
Customer in Greater London Posted on 21/09/2020 , work completed 15/09/2020
Smith & Byford, Total Home Solutions, Cheam
Customer Service
Quality
Value
A power flush with some additional plumbing requirement. Enough to be able to confirm - in spades - what has been written in previous comments. From first contact with Emma (no disembodied voice on the other end of an automated system) , through the survey carried out by Derek, to the actual work done by Andy, I can only express my complete satisfaction every step of the way. Everything fully explained before and during the work. The courtesy and professionalism shown by each member of the team warrant the highest possible recommendation. I have no doubt that I shall be knocking on the door again fairly soon.
Customer in Surrey Posted on 23/03/2020 , work completed 17/03/2020
Kitchen plumbing - great job
Customer Service
Quality
Value
Installed sink isolation valve, installed new kitchen tap, replaced leaking isolation valve on washing machine feed pipe. The plumber did the job the day after I called. I have used him (Smith & Byford) on many occasions and I always get a great job done and on budget. Plumber is very knowledgeable and very helpful.
Customer in Surrey Posted on 09/03/2020 , work completed 26/02/2020
Very reliable , great company, would not use anyone else.
Customer Service
Quality
Value
We have used this company for over ten years and can not fault them , we have had a couple of complicated jobs done by them , and have been delighted with the results. Having recently moved , we had the old hot water system in the new house overhauled and are again very happy with the work done. Attention to detail and plenty of advice , so that we fully understand what is being done, we find very reassuring. Special mention must go to Del , Andy and Emma who are just brilliant.
Customer in Surrey Posted on 05/03/2020 , work completed 20/02/2020
Great local company
Customer Service
Quality
Value
Just had a total rewire of our flat with new storage heaters and electric shower fitted. Both the engineers and the office staff are lovely to deal with - very professional and helpful at all times. I couldn't recommend them all highly enough - will definitely be using them again when needed. They listened to what we wanted and did an excellent job at a time that suited us. The engineers were very careful with all their work which was done to an excellent standard with minimal damage done during the rewire to the newly painted flat. We are very happy customers.
Customer in Greater London Posted on 26/11/2019 , work completed 21/11/2019
Happy tenants
Customer Service
Quality
Value
We needed a new boiler fitted quickly, and S & B pulled out the stops, and installed boiler and quite complicated flu implications quickly. Installed by Andy, reviewed by Del, arranged by Emma - all good, thank you
Customer in Greater London Posted on 08/11/2019 , work completed 18/09/2019
Install new toilet and bath accessories
Customer Service
Quality
Value
As usual, very pleasing people to deal with from enquiry to invoice. Work excellent, to time an to agreed budget
Paul Posted on 07/10/2019 , work completed 19/09/2019
Good local company
Customer Service
Quality
Value
New gas boiler fitted together with ancillary works to fit two new replacement radiators and extra stop cocks. Works undertaken in a timely manner by Andy who was always a delight to have around and very considerate. Good price quoted. Works started and finished on time. No problems whatsoever. I can highly recommend Smith and Byford and their staff.
Martin Rose, Epsom, Surrey Posted on 13/08/2019 , work completed 09/08/2019