Unicorn Windows Ltd

I initially contacted Unicorn via email about a new front door. A lovely friendly man called Tony phoned me within just a couple of hours and by that evening we had all the brochures we needed to make a decision. Even though we only wanted a door, they didn’t ignore us and they didn’t try to sell any other products which was refreshing. Within 5 weeks our order arrived and we had it fitted yesterday. We were kept updated all the way through the process. The fitters were prompt, efficient, friendly and worked really hard the whole time they were at our house. I think our hallway was cleaner when they left than when they arrived. The door looks great, it’s just what we wanted, we have our insurance and the company are on the end of the phone if we need them. If we need windows or doors in the future we will definitely go back to Unicorn they were brilliant. I would thoroughly recommend to others.

This is the third time that Unicorn have done work for us over the years: new doors, windows and replacement units, etc. They have been consistently excellent. I wouldn’t hesitate to recommend them.

Unicorn Windows have replaced two large windows and the front door. Friendly, helpful information enabling us to place an order suitable to our needs. Done within the anticipated timescale. Fitters did an excellent job and were very tidy. I can really recommend this company.

We needed a new back door and Unicorn were great from start to finish. A panel was slightly damaged when installed (not their fault) but Unicorn have been brilliant at sorting everything out. Many thanks to all the team and Christine in particular.

I recently moved into a new property which has a conservatory still under guarantee with Unicorn Windows. The previous owner had informed me and Unicorn Windows of a leak that needed looking at once I had moved in. After calling several times, and being told I was top of the list I eventually had someone sent out to me to try and fix the leak, which was leaving a puddle in my conservatory. Both guys were lovely, but unfortunately didn't manage to fix the leak. I called back as soon as I noticed the leak hadn't been fixed, I've since been told that I am again on the list/up on the board several times, that was 2 weeks ago and I haven't had a call back. My furniture for the conservatory is due to be delivered to which I was told by Unicorn Windows - ''don't put it in there''. I understand that everyone is busy and we are living in difficult times, but being on an ''emergency list'' for 2 weeks, makes that list not very urgent, especially as I have a puddle in my conservatory every time it rains. I've been made to feel that as I didn't actually purchase the conservatory myself, that they can't actually be bothered to resolve the problem. The last time I spoke to them they hung up on me as I was questioning how the ''emergency list'' works, really poor customer service. I would not recommend Unicorn Windows purely on the basis of awful customer service and the fact that they don't stick to their promises regarding the guarantee!

I commend Unicorn Windows for their excellent service, quality of product and workmanship. I am extremely satisfied with the service provided by the company and the Fitters who attended at our property were polite and considerate in undertaking a very swift and tidy job. A very satisfied customer!

I have found Unicorn extremely helpful from the outset in difficult circumstances for us all. Right from the initial consultation visit, survey and then installation. Everything went to their predicted timescale in unprecedented times. The fitters were friendly and tidy. Unbeknownst to me they had a technical query over the hinges which they reported to the engineers and Unicorn revisited within the hour to make perfect. I have no hesitation in recommending them for door styles, customer care and trying their best to get perfection all round.

More than 20 years since our windows and doors were replaced, we wanted to use a local company rather than the national suppliers. Unicorn’s quote was very competitive and throughout we have been impressed with their helpful approach and professionalism. The workmanship has been first class and all windows and doors fitted are of high quality. We are very pleased with the end result and would thoroughly recommend using them again.

Upon recommendation, we employed Unicorn Windows to supply and fit two new matching doors but of slightly different dimensions. We opted for a non-standard colour and glass. Despite the COVID restrictions, the supply of the doors was made within the time frame set; however, one door was not up to Unicorn's standard and was returned to the supplier. The delay was discussed with us and we were kept informed throughout with regard to a new fitting date, about which we were very flexible. The contractors fitted the doors on the newly-assigned date. They were prompt, courteous, efficient and left the associated areas in a very clean and tidy state. They gave us excellent advice about improvements to the area surrounding the new doors. We are very happy with the doors and the way that Unicorn conducted the initial survey during the COVID restrictions, telephone interaction in the meantime and later the supply and fit of the doors. We would highly recommend this company.

I've previously used Unicorn Windows for the supply and installation of double glazed window units. As a result of previous excellent work I used them again to supply and fit some french doors. Service was excellent throughout from initial estimate, survey, installation and after sales support. Product is of good quality. Unicorn may not be the cheapest, but ultimately you get what you pay for.